Our consoles offer numerous ergonomic features that help reduce stress and fatigue for operators, such as the ability to adjust the height of each worksurface and the urethane edging that allows for comfortable use during long work hours. Not only have these features improved dispatcher health and well-being, but they have also increased workflow and productivity. In this article we explore some of the custom solutions we design and build for control room furniture.
Focal adjustment platform
A focal adjustment monitor platform is an innovative solution designed for single or dual surface control consoles. This platform allows operators to set their optimal comfort and viewing distance by enabling forward and backward movement, as well as height adjustability of the monitor surface.
Wall structure for cable management
Sustema consoles feature separate power raceways that go inside the wall structure. These raceways connect everything underneath the worksurface, like the CPU enclosures with the work surface. Monitor cables, as well as power and data run through the console’s wall structure. This simplifies cable management and reduces the risk of accidental disconnects, or someone tripping over a dangling ethernet cable.
Storage solutions
Unlike standard office furniture where CPUs are placed over the work surface or underneath it using a hanging shelf, the nature of activities in the 9-1-1 dispatch centers requires them to use much more complex CPU enclosures. The reason being that CPU enclosures for this type of application need to adhere to standards ergonomic principles such as giving the proper leg clearance for its users, but also, they need to act as fail-safe mechanisms that can help avoid any interruption to the electronic equipment used by operators such as the CPUs, the monitors, radios, and KVMs.
Personal Environment System
The Personal Environment System 360 is a user-friendly solution designed to optimize the work environment of operators/dispatchers. The user-friendly touch screen interface enables 911 dispatch operators to set their preferred settings for heaters, fans, and lights at the single touch of a button.
ConsoleALERT
ConsoleALERT® lets operators request assistance from their supervisors directly from their console. Operators simply press on the button from their workstation to send a help request to the PSAP supervisor. PSAP supervisors are instantly notified via the ConsoleAlert® application or through the status light. Once connected, the supervisor can take over the call and provide further assistance to the caller.
Looking to upgrade your control room? Let’s work together.
To achieve an organized and secured 911 communications center, modern control room furniture integrates technology into its design. A control console must adapt to the users needs and requirements, not the other way around. Take the next step towards a secure and efficient 911 control room by partnering with us. Contact our team of specialists and industrial designers to work together on building a new control center.
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