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Remodelling a communications center with comfortable control room furniture - A Case Study

About the client:

Our client is a provincial agency with the mission of contributing to the local economy and quality of life by providing and supporting sustainable infrastructure that allows for the safe  and efficient movement of people and goods and accommodates the  provision of government services to the public. For over 40 years it has served the people of New Brunswick.


"I would like to take this opportunity to convey my appreciation regarding my recent purchase of five customized dispatch consoles for my new dispatch center currently under construction. The sales team in particular Ryan Lynch have been extremely professional and accommodating meeting and exceeding all expectations, your professionalism and flexibility has not gone unnoticed thank you."

Todd Anderson, Assistant Director, Radio Communications


About the project:

Our client required the expansion and development of a new state-of-the-art provincial mobile communication center along with the implementation of a new transportation and information center. They were looking for specialized furniture that significantly improved the comfort of the staff, while also creating an open and collaborative workspace that helped operators stay focused during long hours of work.




About the solution:

Our client chose the Transit S model from our line of control consoles. The Transit Console System is specifically designed and engineered for 24/7 mission critical applications such as: 911 Dispatch, Surveillance, Security, Network, Command and Control centers. The reasons why they chose it are the following:


It provides optimal ergonomic adjustments thanks to its sit/stand capabilities and dual worksurfaces.


Our consoles are equipped with heavy-duty CPU enclosures and personal storage cabinets that are secured and stay out of sight, while also remaining easily accessible.



The Transit system is designed to provide an excellent cable management system throughout the console that allows secure access to cables at all times.


The console can be modified in shape, size, color and functionality to respond the specific needs and requirements of your control room.


Each monitor work surface can be equipped with an optional focal shelf that lets the operators adjust the depth of their monitors with a smooth back and forth motion. There is also a slat wall option but our client did not chose this option.



The personal environmental system allows operators to adjust the temperature at their individual workstation without disturbing their colleagues in the room.


Our worksurfaces are equipped with a comfortable and durable urethan edging that gives extra comfort to operators when their arms are supported on the console. They also add an accent of personal touch and style to the control consoles.


About the result:

911 control room furniture by sustema manufacturer

Our client now enjoys a modern control room with durable and reliable control consoles. Our products addressed the needs of our client by creating a heavy-duty work place that’s also full of accessibility and comfort.


With the height adjustable worksurfaces operators can switch their posture with the flick of a button and remain focused during longer periods of time.


The cockpit design also creates a personal space within the workstation without isolating the operator from their colleagues. This leaves open the door for collaboration.


The focal shelf on the monitor work surface also creates an adjustable monitor array that follows the ergonomic guidelines from The Human Factors and Ergonomics Society. This way operators have a reduced eye-strain and enjoy a screen set-up that is optimized for every user.


The monitor arms also support the task lights that provide lighting and can be adjusted in very specific ways, reducing glare and keeping the workstation properly lit.


The primary wide worksurface combined with the monitor worksurface create a clutter free space. This also allows the operators to use as many accessories, tools and peripherals as needed throughout the day.


The steel substructure which carries the weight all things mentioned above also creates a robust and easy to ease pathway of cables and electrical raceways for excellent cable management.


The CPU enclosures and the personal storage cabinets underneath the worksurfaces remain always secured. Also underneath the worksurfaces there is lots of leg room for the operators when they choose to work while sitting down.



Are you looking for excellent quality control room furniture? Start reading this article.


Thanks to these features that empower the staff throughout the day, the heavy-duty materials, and the ergonomic design will ensure our client enjoys a reliable and durable control room for years to come. If you are also in the process of renovating a control room or maybe you are designing a control room from scratch, contact us through this form so that we can help you get started.

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