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In the fast-paced world of emergency response, the efficiency and effectiveness of Public Safety Answering Points (PSAPs) are paramount. At the heart of these operations lie control room consoles, the critical hubs where emergency calls are received, processed, and dispatched. As technology advances, so too do the capabilities of these consoles, bringing about significant improvements in how PSAPs operate. This article delves into the latest technological advancements in control room consoles, exploring how these innovations are transforming the landscape of emergency response and enhancing the ability of PSAPs to save lives. Overview of Control Room Consoles Control room consoles are the nerve centers of Public Safety Answering Points (PSAPs), where emergency calls are received and managed. These consoles are crucial for ensuring that operators can efficiently handle calls, dispatch emergency services, and coordinate responses. As technology continues to evolve, so do the capabilities and designs of control room consoles. This blog will explore the latest technological advancements in control room consoles and their impact on PSAP operations.   Recent Technological Advancements Ergonomic Designs Adjustable Desks : Height-adjustable desks to accommodate sitting and standing positions, promoting operator comfort and reducing fatigue. Monitor Mounts : Flexible monitor mounts that allow for optimal screen positioning and reduce neck strain. Integrated Technology Monument data and power outlet Cable Management Systems : Integrated cable management to keep workspaces tidy and reduce clutter. CPU Storage : Large, lockable CPU storage areas to secure equipment and maintain a clean workspace. Enhanced User Interfaces Multi-Screen Setups : Configurations that support multiple screens for better multitasking and information management. Ambient Lighting : Adjustable ambient lighting to reduce eye strain and create a comfortable working environment. Task Lighting : Focused task lighting to ensure operators have adequate illumination for detailed work without causing glare.   Impact on PSAP Operations The technological advancements in control room consoles have a profound impact on the operations of Public Safety Answering Points (PSAPs). Here are some of the key benefits: Improved Efficiency The integration of advanced technology, such as multi-screen setups and real-time data integration, allows operators to access and manage information more efficiently. This leads to quicker decision-making and faster response times, which are critical in emergency situations. For example, multi-screen setups enable operators to monitor multiple data sources simultaneously, ensuring they have all the necessary information at their fingertips. Enhanced Operator Comfort and Productivity Ergonomic designs, including adjustable desks and flexible monitor mounts, significantly improve operator comfort. By reducing physical strain and fatigue, these features help operators maintain high levels of productivity throughout their shifts. Comfortable operators are more focused and less likely to make errors, which enhances the overall effectiveness of the PSAP. Better Situational Awareness Enhanced user interfaces, such as customizable dashboards and ambient lighting, improve situational awareness for operators. Customizable dashboards allow operators to tailor their workstations to their specific needs, ensuring they have quick access to the most relevant information. Ambient lighting reduces eye strain and creates a comfortable working environment, helping operators stay alert and focused. Streamlined Communication Integrated technology, such as voice recognition systems and real-time data integration, streamlines communication within the PSAP and with external emergency services. This ensures that information is relayed accurately and promptly, reducing the risk of miscommunication and delays. Efficient communication is essential for coordinating effective emergency responses and ensuring public safety. Increased Reliability and Security Modern control room consoles often include features like cable management systems and secure CPU storage, which contribute to a more organized and secure workspace. Proper cable management reduces the risk of technical issues and downtime, while secure CPU storage protects sensitive equipment and data. These features enhance the reliability and security of PSAP operations, ensuring that they can function smoothly even under high-pressure conditions. By embracing these technological advancements, PSAPs can significantly enhance their operations, leading to more efficient and effective emergency responses. Case Studies Explore our case studies to see how our advanced control room consoles have significantly improved operations and created more comfortable workstations for various PSAPs. Click on the images to view each case study. Our control room consoles have significantly enhanced the operations of various PSAPs, as evidenced by several case studies. By integrating advanced ergonomic designs, such as adjustable desks and flexible monitor mounts, we have created more comfortable workstations that reduce operator fatigue and increase productivity. The inclusion of multi-screen setups and real-time data integration has streamlined information management, allowing operators to make quicker, more informed decisions. Additionally, features like ambient and task lighting have improved the overall working environment, reducing eye strain and helping operators stay focused during long shifts. Future Trends for 2025 As we look ahead to 2025, several key trends are poised to shape the future of control room consoles, particularly in the context of Public Safety Answering Points (PSAPs). These trends focus on enhancing efficiency, improving operator comfort, and integrating advanced technologies to meet the evolving demands of emergency response. Next Generation 911 (NG911) NG911 is set to revolutionize emergency response by enabling PSAPs to receive not only voice calls but also text messages, images, and video calls. This shift requires control room consoles to support a wider range of communication methods and data types. Consoles will need to be equipped with advanced data infrastructure, including video monitors and robust IT systems, to handle the increased volume and variety of information. The ability to seamlessly transfer calls and data between agencies will also be crucial, ensuring efficient and coordinated responses. Enhanced Cybersecurity Measures With the increasing reliance on digital technologies, cybersecurity will become even more critical for PSAPs. Future control room consoles will need to incorporate advanced security protocols to protect against cyber threats. This includes secure data transmission, robust access controls, and regular system updates to safeguard sensitive information and ensure the reliability of emergency response systems. Of course, physical barriers and safeguards like secured CPU enclosures are a good first step. Steel CPU enclosures Sustainable and Eco-Friendly Designs Sustainability is becoming a key consideration in the design and manufacturing of control room consoles. Future consoles are likely to incorporate eco-friendly materials and energy-efficient technologies. This not only reduces the environmental impact but also aligns with broader organizational goals of sustainability and corporate responsibility. The advancements in control room consoles are transforming the way PSAPs operate, making them more efficient, user-friendly, and effective. From ergonomic designs and integrated technology to enhanced user interfaces and future trends like NG911, and sustainable designs, these innovations are crucial for improving emergency response and ensuring public safety. If you are planning to build a new control room or upgrade your existing setup, now is the perfect time to invest in the latest control room console technology. Our team specializes in designing and implementing state-of-the-art control room solutions tailored to meet the unique needs of your PSAP. Contact us today to learn more about how our advanced control room consoles can enhance your operations and create a more comfortable, efficient workspace for your operators. Let's work together to build a control room that meets the demands of modern emergency response and ensures the highest level of public safety.

About the client: An international advisory firm Brockhouse & Cooper International Inc. is a large advisory firm based in Montreal, Quebec. The company provides portfolio management for investment companies, pension consulting services, and a selection of other advisers. A few years ago we first designed and manufactured their trading floor for their new headquarters in Montreal's IBM building. This article is a retrospective of that project featuring our now classic consoles. About the project: a professional trading room in downtown Montreal Brockhouse Cooper wanted to equip the trading room of its new headquarters in Montreal IBM building with a new system of consoles. To fit the largest possible number of consoles into a relatively compact space, the project consisted of installing more than 26 workstations in a back-to-back linear configuration. Proposed room layout for trading room The product had to meet the specific requirements of the managers responsible for the brokerage rooms as well as fit into a highly computerized environment. It also had to possess the flexibility and resilience needed in view of the intensive use it would be subjected to in a brokerage firm. Last but not least, it had to provide employees with a functional and ergonomic product that would meet the criteria of modernity, comfort, and esthetics in their work environment. The solution: Elegant trading desks Brockhouse Cooper selected the highly efficient FOCUS modular console system from the Sustêma 200 series, to achieve its objective. With its highly contemporary look, the FOCUS system offered all the features Brockhouse Cooper managers were seeking: Elegance, sturdiness, and versatility. Slender strips of tempered glass were installed vertically on the basic structure to create an upscale look. The work surfaces were made to measure and laid out according to client requirements. The product also allowed the installation of storage accessories for office supplies and equipment. The Focus system offers all the functionality necessary for equipment support and the management of electrical supply in highly computerized environments. Ingeniously organized, the two cabling systems are physically separated and easily accessed for repairs and network modifications. To allow full-time access to the computer system via portable computer, an outlet combining electrical supply and network (USB) plugs is installed in the center of each station. The product structure stands on 12 centimetre-high supports, giving the consoles a fresh look. This distinctive approach also ensures excellent protection of the electronic components and facilitates floor maintenance. The computer bases pivot below the work surface and allow quick access to the equipment’s network of cables. The work surfaces have a load capacity of more than 150 kilograms. To ensure good shock resistance, they are equipped with PVC edge bands 2.5 millimeters thick. The screens and complementary system accessories are easily attached to highly resistant extruded aluminum panels. Does your trading floor need an upgrade? We can help. Our more than 25 years of experience in this field allowed us to deliver precisely what Brockhouse Cooper needed to move forward with its modernization plans. We're proud of the work we've done at Montreal's IBM building and look forward to future opportunities to help organizations in the convention center industry achieve their goals. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations, by setting a new standard. Follow us on LinkedIn today.

The client, a renowned nonprofit educational institution. Our client is a nonprofit educational institution renowned for its academic excellence in communication, the arts, and the liberal arts. With a commitment to attracting independent thinkers from diverse backgrounds worldwide, the college sought to enhance its innovative pursuits by upgrading its IT capabilities through the development of a cutting-edge tech lab. 72'' x 96'' Corner Techbench. The project, designing an upgraded tech lab for higher education. When our team undertook the transformative project for our esteemed client, a prominent college in the bustling city of Boston, the needs were abundantly clear. The college was determined to bring its technology lab into the 21st century, requiring a comprehensive upgrade of its IT department. At the heart of this endeavor was the quest for cutting-edge furniture solutions, with a specific focus on state-of-the-art tech benches. The client envisioned tech benches 96 inches in length, arranged back to back, to create a collaborative and innovative workspace. Additionally, they sought tech benches designed in a corner configuration to cater to the requirements of individual rooms. This ambitious vision set the stage for a project that would not only meet but exceed the client's expectations, providing a technologically advanced learning environment for their users. The solution is a technology table suitable for IT-intensive environments. Sustema provided an exceptionally versatile solution, perfectly aligning with the college's diverse needs. Our system is designed to adapt seamlessly to a multitude of applications, serving as a service center, scientific and forensic laboratory, staging area, and more. The laboratory configuration, in particular, is a masterpiece of adaptability, featuring a modular design that integrates all essential IT equipment. 96'' Techbench. At the core of this configuration are single-unit workstations configured side by side. This modular structure allows for limitless customization, with the flexibility to add surfaces and shelves on both sides of vertical posts. The result is a dynamic, multidisciplinary workspace that can be effortlessly reconfigured and expanded to meet evolving requirements. Cable management is a standout feature of our system. It ensures a neat and efficient workspace, routing power and data cables through the posts and beams. Users can access the equipment with ease, thanks to multiple cable management options, including front access through the accessory support, back access in the power channel, and integrated raceway access via the power raceway channel. This meticulous approach to cable management enhances productivity and underscores the system's adaptability to the college's unique application requirements, making it the ideal choice for a dynamic and future-ready environment. 96'' Techbench The result: Once installed, our client boasts a modern technical lab for a College with open office space where the 96-inch tech benches are, arranged in a back-to-back configuration. As well as 4 other rooms equipped with individual tech benches, both in the corner configurations and in the stand-alone configuration. Are you renovating your tech lab? We can help. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in IT-intensive environments and other mission-critical rooms. Follow us on LinkedIn today , so you don't miss out on the opportunity to optimize your workspace and set a new standard. 3x 96'' Back to Back techbenches.

Are you tired of uncomfortable workstations and limited team collaboration in your command center? Look no further! In this case study, we will dive into how we transformed the OPP command center with our innovative control room furniture. Our team worked closely with the Ontario Provincial Police to design and manufacture a control room that not only meets their needs but exceeds them. From ergonomic consoles to improved communication capabilities, our control room furniture has revolutionized the way the OPP operates. Keep reading to learn more about this exciting project and how it can benefit your own command center. Inside of the OPP Communications Centre in London, Ont. The picture was provided by OPP. About our client, the Ontario Provincial Police As Ontario's largest police force covering more than 170,000 square kilometers and serving nearly a million residents, the OPP requires ergonomic consoles to support their 137 operators working 24/7 at the communications center. Control Console photographed during the assembly of the control room. About the project, problems and pain points encountered by the OPP The project aimed to provide modern infrastructure and support to dedicated officers and specialized units, enabling them to handle emergency and non-emergency calls effectively. It prioritized high environmental standards, reflecting a commitment to sustainability and accessibility. The project also considered new challenges like the COVID-19 pandemic and the need to combat new online criminal activity. Additionally, supervisors wanted an intuitive console setup that would allow them to quickly assess the situation at a glance, accompanied by audible alerts for crises. The solution Sustema offered for the OPP’s control room furniture In order to enhance the working environment for both OPP officers and civilian members, a team of architects was hired by OPP to meticulously evaluate and analyze the existing space. The thorough assessment resulted in over 100 pages of comprehensive criteria. Our team gave careful attention to every detail of the console design and produced a detailed 200-page response. Through collaboration with OPP, we elevated our standard console model to the next level, integrating software and creating Console Alert. OPP control room after installation. How our solution was implemented in the OPP control room Once our team at Sustema had thoroughly analyzed the needs and requirements of the Ontario Provincial Police (OPP) and developed a detailed response to their criteria, it was time to implement our solution and transform the OPP command center. Our solution was meticulously implemented to ensure that every aspect of the control room was optimized for the comfort and productivity of the operators. The console design included multiple innovative features to address the pain points encountered by the OPP. To create a clutter-free and organized workspace, we incorporated a dual worksurface that accommodated operators of varying height percentiles. This allowed for individual adjustments and ensured that each operator could work in a position that was ergonomically suitable for them. The dual worksurface also provided ample space for multiple keyboards, a mouse, and a desktop telecommunication headset, without requiring side-to-side movement from the user. Top view of dual worksurfaces of control console To support the intense concentration required in the rapid-paced environment of the command center, we equipped the console with a monitor support system. This system allowed for the fitting of four vertical displays and an additional monitor, ensuring that operators had access to all the information they needed at their fingertips. An early version of the control console with monitors The heavy-duty materials used in the console's construction ensured its durability and operational capability 24/7. To further enhance the functionality and aesthetics of the control room, we implemented an effective cable management system. This included cable chains for vertical cable management, separate data and power cable management, and perforated metal monitor covers to conceal and secure all cables. Cable chains secure cables during motion The console design also incorporated various features to enhance accessibility and comfort. These included quiet actuators for smooth and uninterrupted movement of the worksurfaces, safety sensor bars to prevent damage, rounded edging to prevent stress-related injuries, and ample knee and toe clearance to provide comfort and personal space for operators. Each actuator has a lift capacity of 250 lbs The implementation process was carried out with careful attention to detail and a commitment to providing the best working environment for the OPP operators. The end result was a control room that not only met the needs of the operators but exceeded their expectations in terms of functionality, accessibility, and overall design. How we created our proprietary solution, Console Alert to help supervisors manage crises and help operators Our team at Sustema developed an effective crisis management system in the OPP command center, which led us to create our proprietary solution, Console Alert. This innovative system is designed to help supervisors efficiently manage crises and provide support to operators in real time. With the push of a button, the Console Alert system is activated, triggering a series of actions. The status light on the console starts blinking and emitting an audible alert, immediately catching the attention of the supervisor. Simultaneously, the system notifies the supervisor on their end, alerting them to the incoming call and providing them with the necessary information. The supervisor can take quick action, ensuring a swift response to any crisis. Once the crisis is resolved, the supervisor can easily switch off the alert system at the control console. But Console Alert doesn't stop there. The system also includes comprehensive statistics and a log to keep track of how and when the system is used. This data can be invaluable for training purposes, analyzing response times, and identifying areas for improvement in crisis management. It provides a streamlined and efficient process for supervisors to handle emergencies, ensuring the safety and well-being of both the operators and the public they serve. Results for the Ontario Provincial Police Operators are required to work in an almost constant state of sitting as they are restricted to their workstations when taking calls or dispatching. This can lead to discomfort and reduced productivity over time. However, with our innovative control room furniture, we were able to address these pain points and provide measurable outcomes for the OPP. One of the key outcomes was improved accessibility. Our height-adjustable consoles gave operators the option to work while standing, promoting movement and reducing the negative effects of prolonged sitting. This not only enhanced operator comfort but also contributed to their overall well-being and productivity. Control console during installation Additionally, the heavy-duty materials used in the construction of the console ensured its durability and operational capability 24/7, 365 days a year. This meant that the OPP command center could rely on the furniture to withstand the demands of their high-pressure environment without compromising accessibility or functionality. By incorporating dual work surfaces that moved independently, we were able to accommodate operators of varying height percentiles. This adaptability allowed for personalized adjustments, ensuring that each operator could work in a position that was ergonomically suitable for them. This not only improved comfort but also minimized the risk of work-related injuries. Overall, the measurable outcomes for the OPP included increased operator comfort, enhanced productivity, and improved overall well-being. The accessibility and functionality of the control room furniture played a crucial role in achieving these outcomes, making a significant positive impact on the daily operations of the OPP command center. If you are currently renovating your control center, our team of specialists can provide assistance and support. The transformation of the OPP command center with our innovative control room furniture has been a resounding success. As we look to the future, we are excited to continue our partnership with the OPP and support their ongoing needs. Our experience with the OPP is a testament to the positive impact that ergonomic design and durable control room furniture can have on both operators and the organization as a whole. So, if you're ready to take your control room to the next level, we invite you to explore our range of innovative solutions and contact us to discuss your specific requirements. Together, we can create a control room that not only meets your needs but also exceeds your expectations. Let us help you transform your control room into a hub of efficiency, productivity, and comfort.

About the client, a police organization:   Our client is a police organization that was looking to build a new 911 control center. To support the needs of its population, it employs more than 200 police officers, and provides them with various resources that can address some their local concerns. About the project:   The project involved designing and manufacturing a newly renovated 911 control room that could accommodate 10 heavy duty control consoles to offer a more adequate workplace for visitors and employees. This new center would group all the teams who work as part of the police service. The consoles were to be arranged in the following configuration, 10 control consoles setup in 3 rows, leaving enough space for foot-transit inside the control center. 2 consoles would be placed side by side leaving enough space for a storage unit between the 2 consoles.  As for the requirements of the specialized furniture, the most important include: 10 dispatcher consoles with a large worksurface area in cockpit shape.  Each console should be equipped with 4 CPU enclosures intended for intensive use and include a sliding tray.  4 actuators with a lift capacity of 260 pounds each.  High pressure laminate with Greenguard certification.   Secure cable management integrated.  Integrated power solution.  Include a storage cabinet that can fit between 2 consoles.  Integrated heating system.  Monitor arms compatible with VESA 100x100 mounts that can be adjusted laterally and vertically.  Include a status light with a minimum of 2 colors, white and red.  About the solution:   Our clients chose our heavy-duty consoles to build their modernized 911 control room because they met their specific requirements and could be arranged in their desired configuration to maximize the available space. Our Transit consoles features two large heavy duty work surfaces. A primary and a secondary work surface. Both can be individually height adjusted to fit the operator’s ergonomic needs. The primary worksurface is where the operator can place their keyboards and other utensils. Additionally, the primary worksurface is houses the keypads that control the height adjustments, the heating system and the fans integrated on the worksurface. The secondary worksurface supports the weight of the 3 sturdy monitor arms which can be adjusted to the operator’s desired height and depth. The poles where the monitor arms are mounted, also hold the weight of both the task lamp and the status light. To support the combined weight of both worksurfaces, as well as the constant and intensive use operators will give their control consoles, our furniture is manufactured with a 12-gauge steel substructure. This material ensures its durability and prevents the worksurface from deforming over time. Our consoles have more than enough room to house the required CPUs while leaving room to spare in case our client chooses to add more computers to their setup. The CPU enclosures feature a sliding tray, making it easy to access the IT equipment without causing downtime.  Since the substructure is made from steel, al the critical equipment can be secured under lock and key. The CPU enclosures are accessible on the front and the back of the consoles. On the left side of the console, the client can take advantage of the personal storage included. It is the perfect location to keep personal belongings and files. The heating system is located at the bottom of the console, so that when activated, the heat rises and makes the workstation more comfortable during the winter months.   To connect the CPUs underneath the console to the monitors mounted on the secondary worksurface, the console features a pathway that allows cable to run alongside the substructure. To provide cable management and secure the cables during motion while the operator adjusts the height of the console, the furniture includes cable chains to protect the equipment. About the result:   Our client implemented 10 of our control consoles to create a state-of-the-art control center. Since our consoles are made from steel and high-pressure laminate, they can endure heavy duty use for years to come. With the ergonomic features of our control consoles, our client can provide the operators in the room with a workstation that adapts to their specific needs and requirements. Combining the height adjustability of both work surfaces, and the adaptability of the monitor arms, users can rearrange their console throughout their shift. For example, if the operator wishes to work while standing, they can do so, and the console changes with the push of a button. With the dual work surfaces of the console, operators can take advantage of a wide workspace with enough room to place all their tools. Since the work surface is made from High pressure laminate, users can work without worrying about scratching the surface. Also, with the secondary worksurface, operators don't have to concern themselves with monitor cables getting in the way of their work. The integrated heating system at the bottom of the console, and the fans installed directly on the primary worksurface allow the operators to adjust the temperature at their desired levels. Thanks to the secure cable management our client’s control center ensures their IT equipment stays safe, but also easily accessible to carry maintenance operations.  The open floor layout chosen by our client encourages communication between the operators.  Additionally, the implementation of status lights helps the supervisor to easily identify if a situation requires their attention. Are you building a new control room for 911?   It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building or modernizing a control room, we can help you. Contact our team of specialists and designers that will help you build a control center that meets your specific needs and requirements.    Follow us on social media where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.

"Derek and the rest of his crew have been a pleasure to work with through the entire process." - Bradley Wilson, Assistant 911 - Director, Monongalia County Emergency Management - MECCA 911 About the client, MECCA 911: Leading 911 Control Room Operations in Monongalia County   Our client, MECCA 911, stands at the forefront of public safety within Monongalia County, offering unrivaled services to its residents. As dedicated first responders, they play a pivotal role in managing emergencies and supervising the comprehensive range of public safety services delivered to the community, encompassing Police, Fire, and Emergency Medical Services (EMS). Beyond merely fielding emergency and non-emergency calls, MECCA 911 is charged with the critical task of dispatching resources across 6 Police Departments, 14 Fire Departments, and 3 EMS services throughout the county, ensuring prompt and efficient response to every call for help. About the project: Client Requirements for the New 911 Control Room Project   Four years ago, our client, MECCA 911, embarked on a significant endeavor to construct a new 911 center, driven by the need to accommodate their expanding operations. This project was not just about building a facility; it was about reimagining the workspace to enhance the efficiency, comfort, and capability of their critical response teams. Their requirements were comprehensive and detailed, reflecting a deep understanding of their operational needs and the challenges they faced in their previous setup. 1. Advanced Radio Consoles and Ergonomics:  A paramount requirement was the upgrade of radio consoles to improve both functionality and ergonomics. The new design needed to facilitate ease of use, accommodating the diverse preferences of their personnel, some of whom prefer to sit while others stand throughout their shifts. The ability to adjust the console's height easily was identified as a critical feature.  2. Design Assistance and Guidance : Given the team at MECCA 911 had no prior experience in designing a 911 center, they sought expert guidance throughout the entire process. They needed a partner who could not only understand their vision but also bring it to life with professional design and strategic planning.  3. Enhanced Working Environment:  The ease of use and comfort for the operators were highlighted as essential. The project aimed to create a user-friendly environment that would allow staff to perform their duties with maximum efficiency and minimum physical strain.  4. Improved Lighting and Accessibility : A significant challenge with the old setup was the lack of adequate lighting and accessibility around the consoles, especially for maintenance tasks involving wiring. The new design required integrated work lights and easy access to both the front and back of the consoles to facilitate maintenance and upgrades.  5. High-Quality CPU Enclosures:  Recognizing the critical nature of their technology infrastructure, MECCA 911 demanded the highest quality CPU enclosures. Durability, security, and ease of access for maintenance were key considerations to ensure uninterrupted and optimal performance. Our objective was to meet these needs head-on, crafting a 911 control room that would not only meet the current demands of MECCA 911 but also provide the flexibility to adapt to future challenges and advancements in public safety technology.   About the solution: Advanced 911 Control Console Features and Accessories   In response to MECCA 911's comprehensive requirements for their new 911 center, we developed a state-of-the-art control console equipped with a range of features and accessories designed to enhance operational efficiency, ergonomics, and maintenance capabilities. Our solution encompassed the following elements:  911 dispatch console by Sustema Inc for MECCA 911 Console Standard Features:   - Monitors and Worksurfaces:  Crafted from a durable particleboard, these surfaces are finished with high-pressure laminate (HPL) and edged with PVC for durability and aesthetic appeal. The worksurface further features a PVC Bullnose edging, combining functionality with safety. 911 dispatch console by Sustema Inc for MECCA 911 - Adjustability:  Integrated levelers provide up to 1 inch of height adjustment, ensuring the console can be perfectly aligned even on uneven floors.  - Integrated Storage: A box-file storage unit with two drawers is seamlessly integrated into the console design, offering organized and accessible storage options.  - Cable Management:  Four cable chains (two per surface) securely manage cables during movement, effectively separating power and data cables to prevent interference and ensure a tidy workspace.  - Ergonomic Lifting Columns:  Four lifting columns (two per surface) enable height adjustment controlled via a keypad, allowing operators to switch between sitting and standing positions effortlessly.  - Surface Frames and Cable Routing:  The design includes two surface frames specifically for routing cables efficiently to the cable chains, ensuring a clutter-free environment. 911 dispatch console by Sustema Inc for MECCA 911 with CPU enclosures - CPU Storage Enclosures: These enclosures are hinged, ventilated, and lockable, featuring front and back doors for easy access. They come equipped with sliding shelves on ball bearings for smooth operation, and each enclosure includes an integrated task light for enhanced visibility.  -  Accommodation for Multiple CPUs:  Our consoles are designed to house various CPU sizes, ensuring compatibility with a wide range of hardware requirements and providing additional space for future expansions. 911 dispatch console by Sustema Inc for MECCA 911 Accessories for Enhanced Functionality:   - Monitor Mounts:  Six 24" monitors are supported by articulated arms, allowing for flexible positioning and easy adjustment to suit individual operator preferences.  - Connectivity Solutions:  A Leviton QUICKPORT 12-PORT PATCH BLOCK is fixed within the console structure for streamlined connectivity, complemented by two grommets for seamless cable passage.  - Power Supply: Four power bars with six outlets each (15 Amp) are strategically placed—two fixed to the monitor's surface frame and two inside the CPU enclosures—to ensure easy access to power sources.  - Retractable Monument:  This feature includes two power outlets, one USB A+C, and one open data port, offering convenient access to power and data connections without compromising the console's sleek design. 911 dispatch console by Sustema Inc for MECCA 911 Our solution for MECCA 911's new 911 control room was meticulously crafted to meet their specific operational needs, focusing on flexibility, accessibility, and the highest standards of quality and efficiency. About the result: Enhanced Efficiency and Comfort in MECCA 911's Control Room   The implementation of our advanced control consoles in MECCA 911's new 911 center has brought about a significant transformation, offering numerous benefits to both the operators and the organization as a whole. The custom-designed features have not only optimized the control room's functionality but also significantly improved the working conditions for the dispatchers. Key benefits include: 911 dispatch console by Sustema Inc for MECCA 911 1. Improved Ergonomics and Flexibility:   - Height Adjustability:  Operators can easily adjust their working posture throughout the day, thanks to the height-adjustable features of the consoles. This adaptability reduces physical strain and increases comfort during long shifts.  - Dual Worksurfaces : The ability to independently adjust monitors and primary worksurfaces caters to different height percentiles, ensuring ergonomic alignment for every operator. 2. Enhanced Work Environment:   - Spacious Work Area:  The wide worksurface accommodates keyboards and mice comfortably, featuring grommets and a monument system for efficient peripheral management. Urethane edging minimizes wrist strain, while the surface's scratch and stain resistance maintains a clean, professional appearance.  - Robust Construction:  A heavy-duty steel substructure supports the console's components, preventing bending and ensuring longevity.  911 dispatch console by Sustema Inc for MECCA 911 3. Streamlined Cable Management:   - The steel substructure aids in neatly routing cables from the surface down to the CPU enclosures, with four power bars distributed strategically to provide power where it's needed most. 4. Maintenance Efficiency:   - Accessible Design : Front and rear doors offer easy access for IT maintenance, allowing for quick and efficient servicing. Integrated work lights in each enclosure simplify the task of distinguishing between cables.  - Secure and Convenient CPU Maintenance : Slide-out trays in the CPU enclosures facilitate effortless IT maintenance, while locked steel doors protect critical equipment from unauthorized access.  911 dispatch console by Sustema Inc for MECCA 911 5. Future-Proof and Scalable:   - The console design not only meets current needs but also allows room for additional equipment, ensuring MECCA 911 can adapt to future technological advancements.  6. Optimized Control Room Layout:   - Visibility and Accessibility : An open floor plan enables supervisors to easily oversee operations and approach operators for assistance, enhancing the management's effectiveness. - Encourages Collaboration:  The pod configuration provides each dispatcher with their own workspace while promoting teamwork and communication among operators. Through these comprehensive features and thoughtful design, MECCA 911's control room now exemplifies a state-of-the-art facility that prioritizes operator comfort, efficiency, and security. The benefits realized from this project underscore our commitment to delivering solutions that meet the unique needs of our clients, driving forward the capabilities of emergency response centers. Are you building a new 911 control center from scratch?   It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building a 911 control room for the first time, we can help you.   Contact our team of specialists  and designers who will help you build a control center that meets your specific needs and requirements. Follow us on social media  where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.

About the client, an innovator in the transportation industry Our client is at the forefront of innovation in the tech sector, focusing on crafting and producing pioneering software and hardware systems. Their mission is centered on fostering a future of transportation that is not only more secure but also environmentally conscious and intricately interconnected. Their expertise aids global automotive manufacturers in developing vehicles that are equipped with cutting-edge safety mechanisms, sustainable power systems, and sophisticated connectivity options. This visionary approach is propelling the evolution of how we think about mobility and vehicle technology. About the project, a state-of-the-art tech lab for the tech industry For their state-of-the-art IT workspace, our client was in pursuit of a highly specialized set of requirements to support their advanced technological operations. They needed a workspace solution that could not only withstand the rigors of constant use but also streamline their complex workflows. The essential criteria included: A stable and robust support structure to anchor the workspace securely.  Efficient cable and power management systems to maintain an organized and hazard-free environment.  Spacious and durable work surfaces that could accommodate multiple monitors and equipment without strain.  Height-adjustable components to cater to the ergonomic needs of a diverse team, allowing for a customizable and comfortable work setting.  Adequate electrical access points to power a multitude of devices simultaneously, essential for a technology-driven operation.  Flexible mounting solutions to ensure optimal positioning of screens, aiding in reducing eye strain and increasing productivity.  Ample storage solutions that could offer both accessibility and security, keeping essential tools and documents at hand yet orderly.  Task lighting that could provide clear, focused illumination without contributing to eye fatigue during long shifts.  Secure housing for the critical hardware components like CPUs, ensuring they are protected yet easily accessible for maintenance and upgrades.  Mobile and versatile organizational elements that could be reconfigured as needed, allowing the workspace to evolve with the changing demands of the tech environment. About the solution, a heavy-duty Tech Bench   To address our client's needs in their IT lab, we proposed a robust and sophisticated technology bench built to endure the demands of a high-tech environment. The core of our solution are the vertical support posts, towering at 82'', providing a solid foundation for the comprehensive workbench. They feature holes every 1’’ for height adjustment of the surface and the shelves. Also, they facilitate vertical cable management as the cables can easily travel through them. This is complemented by a data raceway channel and a separate raceway for power, both 42 inches in length, ensuring that all wiring and electrical components are neatly organized and easily accessible. The work surface itself is a high-pressure laminate (HPL) construction measuring 84" x 34", which sits atop the mainframe made from steel, which is engineered for durability and resistance to wear. The mainframe of the bench includes a top for a 42'' frame, offering a substantial surface area for various technological tasks. An accessory support of the same width adds to the functionality, allowing for a multitude of custom configurations. For the mounting of monitors, we included the HS 2.1 hardwall mount with both angled and straight link options, alongside a bracket for the post mounting of LCD arms, allowing for a variety of viewing angles and positions. Power needs are met with a 24'' power bar, equipped with eight outlets and a 15-amp, 15-foot cord, suitable for all necessary electronics and equipment. Task lighting is crucial in detailed work, and our solution includes an undermount task light at 36 inches, emitting 21 watts of focused illumination, designed to last for 20,000 hours.   The vertical CPU holder secures the central processing unit, and for documents and supplies, a mobile pedestal with glides and two file drawers offers ample storage, marrying practicality with sleek design. Additional storage and organization are provided by a laminated shelf, 35" x 20", and a pencil stopper plate at 35", preventing small items from rolling away. The entire structure stands thanks to the adjustable support foot assembly, with dimensions of 24'' (D) x 26/36'' (H), ensures the bench remains stable on any surface while providing flexibility in height.    About the result, a clutter-free workstation for a tech lab The deployment of our robust and multifaceted technology benches within our client's IT lab has significantly elevated the workspace ergonomics, merging durability with high-tech precision. The towering vertical support posts with their 1'' incremental height adjustment not only provide an unwavering foundation but also allow for optimal positioning of work surfaces and shelves, tailored to the individual user's comfort. This customization, paired with the seamless vertical cable management, reduces clutter and the physical strain associated with disorganized workspaces.     The benches' substantial work surfaces, crafted from high-pressure laminate atop a resilient steel frame, ensure longevity and maintain a sleek aesthetic that enhances the work environment. This sleekness is further embodied in the benches' ability to neatly house all wiring within the data and power raceways, contributing to a clean and organized setting that boosts morale and productivity.     Versatility is a cornerstone of this design, with accessory supports and adjustable monitor mounts that cater to a range of tasks and user preferences. These features, alongside the strategically placed task lighting, reduce eye strain and physical discomfort during detailed tasks, promoting sustained focus and well-being.     Furthermore, the inclusion of ample and intelligently designed storage options—from the vertical CPU holder to the mobile pedestal with file drawers—ensures that every tool and document has its place, fostering an orderly environment that streamlines workflow.     Overall, the implementation of our furniture solutions has not just met the technical and aesthetic needs of our client's IT lab, but it has also had a profound impact on user well-being. The benches' adaptability, coupled with their orderly and sleek design, has facilitated a harmonious blend of form and function that uplifts the spirit of the workspace, leading to an undeniable uplift in both efficiency and morale. Are you upgrading your tech lab? We can help you.   With our more than 25 years of experience in the specialized furniture industry, we can help you build a tech lab that meets your specific needs and requirements. Whether you are building a modern learning environment for a college, or a state-of-the-art crime lab, we have got you covered. We pride ourselves in providing turnkey solutions to our clients, so that our solutions adapt to them and not the other way around. To start the process, contact our team  of specialists, they will guide you through the entire process.

About the client Our client is a successful real estate investment company with experience in finance, construction, renovation, asset management and acquisitions & dispositions. They provide expert advice to their clients throughout the US. About the project For their in-house financial team, our client required 5 ergonomic trading desks. They were looking for a comfortable workspace that is clutter-free. Also, they needed a heavy-duty solution that could support at least 6 monitors, featured height adjustability capabilities and integrated cable management into its design. It was also important that the trading room evoked a minimalist aesthetic while also promoting good ergonomic practices. About the solution We designed and built a trading desk that incorporated our client’s requirements. Using a steel substructure our consoles are strong enough to handle the weight of all the equipment used in a professional trading room. As well as ensuring the work surface will remain in good shape for years to come. Our client needed to mount 6 monitors directly on the work surface without compromising the available space for the rest of their equipment. The High-Pressure Laminate work surface supports the weight of the articulated monitor arms and features a grommet at the base for the cables to pass through the surface. To ensure adequate cable management in the trading room our consoles integrate a variety of systems. Underneath the work surface, the power and data cables are routed through the surface frame, and some connect to a power bar. The rest of them continue all the way down through the cable chains, to protect them from any motion damage, and into the CPU enclosures. To keep the IT equipment, secure our control consoles integrate steel CPU enclosures underneath the work surface. These are integrated into the steel substructure and feature lockable doors with steel hinges. Also to keep the IT equipment accessible these enclosures are equipped with metal sliding trays that facilitate any maintenance required. Following the requirements of our clients to create an ergonomic trading room, our control consoles also feature two lifting columns that are quick and quiet. These are controlled using a keypad accessible on the front right side of the work surface. In addition to promoting movement throughout the workday, our consoles also feature a urethane edge that helps reduce wrist pain and relief tension. About the results Our client chose our Focus console due to its versatility and minimalist style. Our client now boasts a trading room that maximizes available space. By incorporating our heavy-duty trading desks their staff can enjoy working in a clutter-free workspace that promotes collaboration. The wide work surface accommodates all the screens necessary for a trading desk while providing the operator with a clutter-free workspace. Thanks to the sturdy monitor arms mounted on the work surface, each operator can adjust the monitors to their desired depth. The 84’ work surface are perfect for reading and working on multiple printed documents as well as leaving enough room to place as many accessories as are needed throughout the day. The HPL work surface is scratch resistant and extremely durable, which means that users can work without worrying about damaging their workstation. Also, thanks to the monument system, users have access to power and data directly on the work surface. Our client now has height adjustable trading desks that allow operators to work while standing and seated. This adaptability allows for personalized adjustments, ensuring that each operator could work in a position that was ergonomically suitable for them. These features help reduce stress and fatigue for operators. Our client chose our consoles for their trading room because they met all their technical requirements and selection criteria, including quality, durability, efficiency, and functionality. Want to know how to create a modern setup for a trading room? Chat with us. We have more than 25 years of experience in the design and manufacturing of specialized furniture for mission critical environments. As well as incorporating heavy duty work surfaces with height adjustability, our control consoles are designed to fit and adapt to our client's needs and specific requirements and not the other way around. Take the next step towards a secure and efficient trading room by partnering with us. Contact our team  of specialists and industrial designers to work together on empowering your organization toward a safe and productive future that puts you in control and ahead of the competition.

About our client: A law enforcement facility located near a major interstate provides primary police services for several towns in two counties. This facility also offers assistance to multiple local police departments, a county sheriff's department, and a university police force in the area. The facility patrols a significant stretch of interstate highway and oversees an outpost office in a nearby town, which is responsible for police coverage in additional towns in a neighboring county. They also provide support to other law enforcement agencies in that area. This location houses specialized units focused on safety services, marine and snowmobile operations, and communications. It also serves as a base for various special teams' vehicles. About the project: Client Requirements for the New Control Room Our client's top priority was to have a communication center with a console layout designed to optimize noise reduction. They required 12 workstations - 1 for a supervisor and 11 for telecommunicators, arranged in a T-shape assembly and a pod configuration. The client was looking for a "robust" cockpit workstation to replace their fixed-height consoles from 1997. They needed to provide an ergonomic workplace for their telecommunicators.   About the solution: Advanced Control Console Features and Accessories   We developed state-of-the-art control consoles named "Transit" to meet our client's requirements. These consoles feature: Dual work surfaces with height adjustability, allowing the primary surface to serve as the main workspace while the secondary surface supports the monitors. Ergonomic design accommodating users from the 5th percentile female to the 95th percentile male. Wall systems and plexiglass to create individual workspaces without isolating telecommunicators. Urethane edges for comfort and fatigue reduction during long shifts. Adjustable monitor arrays for depth customization. Standard features include durable worksurfaces, adjustable levelers, integrated storage, efficient cable management, ergonomic lifting columns, CPU storage enclosures, and more. Accessories such as articulated monitor arms, connectivity solutions, strategically placed power bars, and a retractable monument further enhance functionality.   About the results: Enhanced Efficiency and Comfort in the New Control Room   The implementation of our advanced control consoles has significantly transformed the client's control room, offering numerous benefits for telecommunicators and emergency dispatchers. 1. Durability and Aesthetics: The monitor surface and worksurface, made of particleboard with HPL (High-Pressure Laminate) and PVC/urethane edging, provide a durable and visually appealing workspace. 2. Cable Management: Surface frames and cable chains help route and secure power and data cables, keeping the workspace organized and preventing cable damage during surface movements. 3. Ergonomics and Adjustability: Levellers allow for console height adjustment, ensuring proper ergonomics for users. Lifting columns, controlled by keypads, enable easy height adjustment of the surfaces, accommodating different user preferences and promoting comfort during long shifts. 4. Storage and Organization: The integrated box-file storage with 2 drawers provides convenient storage space for essential items, keeping the workspace clutter-free. 5. Privacy and Noise Reduction:  Privacy walls with acoustic properties surrounding the console help reduce noise levels and provide a sense of individual space for each operator. 6. Equipment Protection and Accessibility: CPU storage compartments feature steel construction, ventilation, and lockable front and rear doors, ensuring the safety and security of critical equipment. CPU sliding shelves with ball bearings allow for easy access to equipment for maintenance and upgrades. 7. Environmental Comfort: Control buttons for cooling fans and heaters give operators the ability to adjust the console's temperature, ensuring a comfortable working environment. Here are some pictures and video of this emergency communications center showcasing our products. Are you building a new control center from scratch?   With over 25 years of experience in designing and manufacturing specialized furniture for mission-critical environments, we can help you build a control center that meets your specific needs and requirements. Contact our team of specialists and designers to get started on your project today. Follow us on social media for updates on our products and the latest design trends shaping the future of control rooms.

“The dispatchers are loving the new setup in the room. The desks are performing wonderfully. Thank you so much again for your help throughout the process!”              Alisen K. Butcher About the client: Kent State University, a renowned public research university, is nestled in the charming city of Kent, Ohio. With a vibrant community of over 33,000 students across its eight campuses, Kent State University is a beacon of academic excellence and innovation. The university offers more than 300 undergraduate and graduate programs, fostering an environment of diverse learning and personal growth. Kent State University takes pride in its state-of-the-art facilities, cutting-edge technology, and commitment to providing an exceptional educational experience for its students.   The Project: Kent State University sought to modernize its dispatch center with advanced control consoles to enhance operations and improve overall efficiency. The project had the following requirements: Installation of four consoles: three for dispatchers and one for the supervising operator. Accommodation of specialized IT equipment and multiple CPUs within each console. Easy access for maintenance without disrupting daily operations. Ergonomic design allowing operators to adjust workstation height for optimal comfort during extended shifts, minimizing strain and fatigue. Support for six central monitors on the dispatcher consoles and dual monitor positions at opposite ends of the worksurface for the supervisor's console. Efficient cable management to maintain a clutter-free workspace and ensure easy access for maintenance. Ample worksurface space to promote operator comfort and reduce strain during long shifts. Seamless integration of specialized IT equipment, CPUs, and monitors while maintaining a clean and organized appearance.     The solution: After a thorough assessment of Kent State University's requirements and preferences, our client chose our FOCUS console as the perfect solution for their new dispatch center. The FOCUS console, engineered for durability, ergonomics, and versatility, surpassed the university's expectations, guaranteeing a seamless and efficient operation. The consoles feature HPL laminate worksurfaces with PVC edging, providing ample space for two distinct zones: a primary work zone for peripherals and frequently used tools, and a secondary zone housing the monitor poles, grommet holes, and a monument system. The surface frame effectively routes cables to cable chains, ensuring a clutter-free workspace. Levelers allow for precise adjustment of the console, while a keypad controls the height of the console through lifting columns, promoting ergonomic comfort for operators.   Cable chains securely manage cables during movement and separate power and data cables, maintaining organization and safety. The focus wall utilizes internal channels to route cables from one end of the console to the other, keeping them hidden and protected. Removable finishing panels provide easy access to cables and components without requiring tools. A retractable monument built into the worksurface offers convenient access to power and data outlets. Lastly, a surface anti-collision sensor , installed underneath the worksurface, prevents accidents and damage to equipment. The result: Today, Kent State University boasts a state-of-the-art dispatch center that operates flawlessly, powered by the strength of our FOCUS console system. The new center exemplifies quality, durability, efficiency, and functionality through the implementation of our FOCUS consoles. The ergonomic features of the consoles, such as height-adjustable workstations and spacious worksurfaces, not only enhance operator well-being but also significantly boost their workflow and productivity. The FOCUS console system has surpassed Kent State University's expectations, proving to be a crucial component in the successful modernization of their dispatch center. With our solution in place, Kent State University is well-equipped to handle the demanding nature of dispatch operations, ensuring a safe and efficient campus environment for students, faculty, and staff alike.   Let’s get the ball rolling and find a solution that works for you With over 30 years of experience in designing and implementing cutting-edge control room solutions, Sustema has established itself as a trusted partner for organizations seeking to optimize their operations. Complete our contact form to schedule a consultation with our team of experienced professionals. Together, we will work closely with you to understand your unique needs and requirements, crafting a control center solution that empowers your operators, streamlines your processes, and sets the foundation for long-term success. Don't settle for anything less than the best – trust in our proven track record and let us help you revolutionize your control center today.

About the client “There are 1000 calls a day in the Emergency Center.” -Yves Latreille, Operational Unit Leader at the Gatineau 911 Emergency Centre. The Gatineau 911 Emergency Center has 70 employees spread across five teams. During each work period, eight to ten operators are on the floor prepared to answer the 1,000 daily calls the centre receives. About the project Our client required 12 control consoles for its renewed emergency center in the city of Gatineau. These consoles were required to fulfill strict ergonomic guidelines like the APSAM guidelines and were required to be future-proofed so that the center could implement new technologies such as the Next Generation of 911 that is currently being adopted throughout North America. About the solution Our client chose our Transit Series of control consoles to build out its new emergency center. This entailed the design and manufacturing of 12 ergonomic workstations for the primary center that would serve as the backbone of 911 dispatch in the Gatineau region. Our dispatch consoles fulfill the technical and ergonomic requirements since they are built using heavy duty materials. The steel substructure that supports the weight of the equipment and plays a pivotal role in cable management, is made from 12-inch gauge steel. While the dual worksurfaces are made from high-pressure laminate which is scratch, stain and impact resistant. It is a thick material that is also stain resistant and anti-static, creating a durable workstation that stays clean and looks professional. The furniture for this center is designed in the “cockpit” configuration , and each console occupies a footprint of 76 by 76 inches. They feature a double work surface with electric height adjustment, with individual controls that are independent from one another. With its innovative wall system, our consoles offer an efficient cable management solution for data and telephone cables. By routing cables along dedicated electrical raceways, our dispatch consoles maximize access to the interior of the console and reduce obstacles in cable management. Removable panels provide easy access to cables and maintain a clean aesthetic in the center. Contributing to an efficient cable management system is the 12-inch gauge steel substructure underneath the worksurface. Cables run along the substructure from the CPU enclosures all the way to the worksurfaces to power monitors, tools and other IT equipment like the dispatch console. To power the IT equipment, the powerful height adjustability actuators , and the personal environmental systems, there are 3 power bars located underneath the work surface itself, and an electrification system included in the control consoles, enabling 2 separate dedicated circuits of 15A each. The Dual CPU enclosures are big enough for 2 Mid Tower PC’s placed side by side, equipped with steel trays for maintenance, rackmount functionality with ventilation grills. The entire console is industrial grade and manufactured for a 24/7 usage. Including the worksurfaces, the steel underneath and all the accessories. The worksurface can easily support 6 monitors of 24 inches, 4 in the forefront and 2 in the secondary level. These monitor arms are adjustable and future proof, also there is no tool required to make adjustments for the different operators.  Adding to the versatility of the system, the worksurface includes a retractable monument port system offering direct access to data and power without having to open the CPU enclosures. This system includes ports for USB, power supply and a special port for the CAT5 network. Each console is equipped with a personal environmental system to control the light intensity, cooling and heating, on the worksurface. This system allows direct and precise control of the 2 task lights with a 4400k with warm and cold light, as well as the cooling fans and the heaters installed on the bottom of the console. All consoles are also equipped with our Console Alert system , which sends a distress call from the console to the supervisor and enhances the center’s crisis management capabilities. This system is connected to a status light (which is itself compatible with the Solacom system), and includes the following colors: white, green, yellow and red. Each one indicates the status of the console: Busy, Alert activated, Administrative phone call and in an emergency call with alert activated. Between every 2 consoles there is a 36 inches space, where the cables run through a shared wall system to help keep a clean environment with superb cable management. This space is also occupied by a small cabinet with 2 drawers for documents and personal items. About the result Using our heavy-duty consoles , 911 telecommunicators can handle an increased amount of emergency calls while working in a comfortable workstation that adapts to the user’s needs. Equipped with state-of-the-art consoles, the SPVG allows its employees to have the best possible working conditions. The ergonomic features and the technology integrations help reduce stress and reduce burnout. Since our dispatch consoles are designed to be future-proofed, they enable telecommunicators to quickly implement new technologies and IT equipment without increasing downtime. Something that comes in handy when NG911 is just around the corner. Let us help you build a control center solution Sustema has more than 30 years of experience in designing and building specialized furniture for control rooms. We have helped multiple PSAPs throughout North America to modernize their control rooms and provide their operators with state-of-the-art dispatch consoles. Contact us to get the ball rolling.

About the client Our client, a real estate development and management company, embarked on a transformative project in Montreal aiming to blend residential, commercial, and entertainment spaces. This world-class district features 170 stores including 60 restaurants and cafes. In later phases of development, office towers, private residences and several collective infrastructures will be added to this project. About the project To complete the first phase of the most important private development with mixed use in North America that is also 100% carbon neutral, our client required a sophisticated centralized control room solution . The goal of the center is to provide operators with real-time control and monitoring capabilities, enabling seamless surveillance across the entire complex. About the solution To support everyday use and large-scale events inside the new shopping center, including surveillance of retail environments and the comfortable lounge areas, our client chose our Transit control console . Our client required a 3-desk setup, where each control console is equipped with 3 monitors mounted on adjustable monitor arms. These monitor arms are supported by the durable worksurface which also includes grommet holes for cables to pass through. Everything is supported by a heavy-duty, steel-reinforced substructure. Security control consoles by Sustema Inc Our client chose our control room furniture for its technology integration capabilities and its ergonomic features. The work surfaces are height adjustable and can store individual settings for different users. They also include easy access to power and data right on the worksurface itself thanks to a retractable monument outlet which connects to the CPU enclosures underneath. The heavy-duty actuators allow for quick adjustments and the cable chains protect all cables while the console is in motion. Inside the substructure there are many electrical raceways that separate cables into power and data, to minimize interference and to simplify cable management. The IT equipment is stored inside 2 CPU enclosures which are secured under lock and key. They offer easy access for IT maintenance thanks to steel sliding trays. About the result Our client enjoys a state-of-the-art surveillance control room equipped with ergonomic furniture and high-tech solutions. The Transit Console creates a clean workplace with reduced clutter thanks to its wide worksurfaces. Operators can stay focused thanks to the ergonomic features like height adjustable worksurfaces which promote movement throughout the day. But this feature also allows different users to work comfortably at the same station throughout the day. The 3-console setup creates a wide worksurface for different operators to collaborate while at the same providing an individual workstation that adapts to their needs. The reduced footprint of the console allows it to maximize the floor space available by creating an IT intensive environment. The steel reinforced substructures ensures that critical data continues to flow uninterrupted so that operators can keep tabs on the complex architectural layouts of the building. Let’s start building a security control room solution that addresses your needs and requirements With over 30 years of experience in designing and implementing cutting-edge control room solutions, Sustema has established itself as a trusted partner for organizations seeking to optimize their operations. Complete our contact form to schedule a consultation with our team of experienced professionals. Together, we will work closely with you to understand your unique needs and requirements, crafting a security control center solution that empowers your operators.