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911 dispatch consoles by Sustema ( Transit series ) "I can only describe the experience working with Sustema, and my representative Derek Dugas, as outstanding. Every question was answered. Every need was addressed. Everything on my wish list was made possible. The absolute best part of our purchase from Sustema was delivery and installation. Sustema coordinated flawlessly the delicate transportation of our equipment and provided a professional installation team that was nothing short of spectacular. " Mark H. Huckleberry Operations Supervisor, Public Safety Communications, PSAP About the client, a Public Safety Communications Center The Public Safety Communications Center (PSCC) of the Mansfield Division of Police has the mission to provide efficient support services intra-departmentally, effectively liaison with other City departments and serve the needs of the public by supplying helpful information, referrals, and facilitating the delivery of emergency and routine police, fire, and services. About the Project: Elevating Public Safety Communications with Innovative Control Room Furniture In a notable case study, our team successfully executed a comprehensive project aimed at revolutionizing the Public Safety Communications Center (PSCC). The initiative involved the conceptualization, design, and manufacturing of a cutting-edge PSAP (Public Safety Answering Point) center. Central to the design were five robust consoles, meticulously crafted to seamlessly integrate cable management solutions while boasting dual worksurfaces with adjustable heights to accommodate a diverse range of body sizes and operator preferences. The contextual backdrop for this project was the unprecedented challenges posed by the COVID-19 pandemic in 2020. The PSCC faced operational disruptions across all disciplines, prompting telecommunicators to adapt daily to evolving circumstances. In response to health guidelines during the pandemic, each console was required to integrate a removable plexiglass shield. This transformative overhaul provided dispatchers with an environment conducive to social distancing, fostering a more spacious and less confined workspace. The solution, Customized heavy duty control room furniture for Public Safety communications. We designed a heavy-duty control console that can accommodate all of the command center’s ergonomic and IT requirements. These consoles are designed in the 120-degree cockpit configuration to better use the available space inside the room. 911 dispatch console by Sustema (Transit series) Since the client wanted Height adjust ability Our control room furniture includes height adjustable work surfaces. Which are independently moved from one another. The main work surface provides ample space to accommodate all the operators, equipment and tools, Grommet holes to allow cables to pass through the work surface, a couple of PCS fans to keep the operators comfortable throughout their shift. A monument system that gives access to power and data ports directly on the consoles work surface. Also, to prevent strain-related injuries the work surface was designed with a urethane edging that provides a smooth surface for the operator to rest their arms while working. 911 dispatch console, picture taken after installation. The screen surface is designed to allow the operator to adjust the height of the monitors independently of the main work surface. It also provides support for the task light and the status light. Underneath each work service, we included power boards that are mounted onto the steel substructure to provide power for the monitors and equipment. Each work surface includes a pair of heavy-duty actuators and cable chains that protect all of the cables while the console is in motion. Comply with public health guidelines. Both work surfaces include two COVID panels which can be mounted and dismounted with ease. For the computers and IT equipment the consoles provide easy and secure access with dedicated CPU enclosures, that feature sliding shelves on the inside that can be accessed without disrupting operations. Per the request of our client, we also included a metallic file cabinet with wheels that can be placed next to the console and secured with a lock and key. 911 dispatch control room, picture taken during installation. The result, a spacious and upgraded PSAP centre with unique control room furniture. Our client chose our Transit S console in the 120-degree cockpit configuration which takes advantage of the room’s size. The consoles are placed in each of the room's corners. Thereby optimizing the control room floor layout. The fifth council is placed on the edge of the raised floor in the middle of the room which follows the entrance’s hallway. Two of the consoles are placed alongside the 23.5 feet CCTV wall without obstructing the view for the rest of the operators in the room. 911 dispatch control console after installation. The dual work surfaces create a clutter-free workspace that reduces stress and improves productivity. While the COVID panels are attached to both ends of the work surface, they do not block the line of sight between operators and supervisor, with the added benefit that they can be removed afterwards. Thanks to the CPU enclosures equipped with power bars in the inside, the consoles keep the equipment protected but still easily accessible thanks to the hinge ventilated and lockable doors, as well as the CPU sliding shelves. To maximize its IT equipment capacity, each console has a metallic file cabinet placed next to it. The monitors, status lights, and the sturdy task lamps are mounted on adjustable heavy duty monitor arms, which are secured in place thanks to an anodized aluminium slat wall installed on the screen work surface. 911 dispatch console, picture taken during installation. Are you renovating your PSAP Control Centre? We can design and manufacture custom and heavy-duty control room furniture. We have more than 25 years of experience in designing and manufacturing control room furniture that meets our customers specific needs and requirements. Contact our team of designers and specialists to help you achieve an organized and secure 911 Communication Centre. To stay up-to date on our case studies and control room design insights, follow us on social media.

Control room consoles for thermal power station by Sustema About our client: Our client, Sustana is an industry-leading producer of quality fiber-based products and services, built on a solid commitment to sustainability and continuous improvement. They operate with the highest environmental standards and are recognized as the sustainability leader in their markets. About the project: The objective of our client was to renew the aging control room used for the thermal power station at one of their paper mills, which is a building with a legacy of more than 140 years. Learn more about the paper-mill here . The old furniture no longer met the ergonomic requirements necessary for their operations, and it lacked many modern features of control room furniture. Part of the requirements was to improve employee well-being with a more comfortable solution. Ergonomics and accessibility played a huge role in driving the design process of their new control room setup. Before, the control room was equipped with 2 large wooden desks placed next to the windows overlooking the production area. Since they wanted to preserve the overall arrangement, our client chose our Focus system because of its versatility, its reduced footprint and the exceptional cable management capabilities it provides. Old control room furniture before the upgrade. The setup consists of 6 monitors of 19inches with different purposes, overlooking the production area. Before, they were simply setup on top of the wooden desk but with our solution, the monitors can now be mounted on a slat wall for better organization and a clutter free workspace. Each monitor is mounted on a sturdy monitor arm which is secured to the slat wall system. This wall supports the entire console and its substructure integrates electrical raceways for cable management. Modern control room consoles for power station by Sustema All cables, and the IT equipment are stored inside the CPU enclosures of the wall system. Completely out of view and in a secure location. The Focus wall system also integrates a monument outlet system , which provides access to data and power directly on the worksurface – these ports are intended for temporary connections. To ensure IT management is simple, the wall system features panels which can be removed without tools. Features of control room consoles for power station by Sustema To maximize the floor space available, our client required a workstation with a total length of 157 inches, where one row of 5 monitors would be mounted on a linear worksurface. But, this workstation would be part of a continuous worksurface with a 135°angle. Our Focus system can create this combination with a linear console and a cockpit console , connected with a junction post. Topview control room layout diagram for power plant by Sustema Next to the large worksurface, our client also required a small linear console equipped with a single monitor, the same wall system and all of the ergonomic features and accessories. To address the lack of ergonomic features, the Focus system can also incorporate a urethane edge so that operators working long hours can work comfortable since it helps to reduce strain related injuries. About the result This transformation has brought numerous benefits, enhancing both operational efficiency and employee well-being. Modern control room consoles for power station by Sustema Enhanced Ergonomics and Comfort The previous setup with large wooden desks lacked ergonomic features, leading to discomfort and potential strain-related injuries for operators. The new Focus system incorporates a urethane edge, providing a comfortable working surface that reduces strain during long hours of operation. This ergonomic design is crucial for improving employee well-being and productivity. Improved Organization and Accessibility The control room now features a slat wall system that supports six 19-inch monitors, each with a specific purpose. Previously, these monitors were simply placed on top of the desks, creating a cluttered workspace. With the new setup, monitors are mounted on sturdy arms attached to the slat wall, resulting in a more organized and clutter-free environment. This arrangement not only enhances visibility but also makes it easier for operators to access and manage their workstations. Exceptional Cable Management One of the standout features of the Focus system is its exceptional cable management capabilities. All cables and IT equipment are securely stored inside CPU enclosures within the wall system, completely out of view. This not only improves the aesthetics of the control room but also ensures that cables are protected and easily accessible for maintenance. The integrated electrical raceways and removable panels simplify IT management, allowing for quick and tool-free access when needed. Versatile and Space-Saving Design The client's requirement for a versatile and space-saving solution was met with the Focus system's reduced footprint and modular design. The new workstation spans 157 inches, with a row of five monitors mounted on a linear worksurface. This setup is part of a continuous worksurface with a 135° angle, seamlessly connecting a linear console and a cockpit console via a junction post. This design maximizes the available floor space while maintaining the desired arrangement overlooking the production area. Integrated Technology and Accessibility The Focus wall system integrates a mount outlet system, providing easy access to data and power directly on the worksurface. These ports are intended for temporary connections, ensuring that operators can quickly and conveniently connect their devices as needed. This integration of technology enhances the overall functionality of the control room, making it more efficient and user-friendly. In summary, the new control consoles have significantly improved the operational efficiency, organization, and comfort of our client's thermal power station control room. The Focus system's ergonomic design, exceptional cable management, versatile layout, and integrated technology have transformed the workspace into a modern, efficient, and comfortable environment for the operators. Modern control room consoles for power station by Sustema Are you looking for control room furniture solutions? The implementation of our Focus system has revamped the control room at our client's thermal power station, enhancing ergonomics, organization, and overall efficiency. This modern, versatile solution not only meets the operational needs but also significantly improves the well-being of the operators. If you're looking to upgrade your control room with cutting-edge technology and ergonomic design, don't hesitate to contact us . Our team is ready to help you create a workspace that boosts productivity and comfort. Reach out to us today to learn more about how we can transform your control room!

In the high-stakes environment of emergency response, the efficiency of 911 dispatch desks (control consoles) is crucial. Optimizing these workstations for maximum efficiency can significantly enhance the performance of 911 dispatchers, ensuring they can respond swiftly and effectively to emergencies. This article will explore various strategies to achieve this, focusing on ergonomic design, layout and organization, tech integrations, and regular maintenance and training. By implementing these best practices, dispatch centers can create a more productive and comfortable workspace for their operators. 911 Springfield Emergency Communications Center Ergonomic design in 911 dispatch desks Height adjustability dispatch desk : Sit-stand furniture is designed to allow a worker to easily convert their workstation from a sitting desk to a standing desk. But remember that standing also presents its own challenges. While working standing, your weight is now distributed over your feet and knees, and gravity is working against blood circulation in your legs. Consider using an anti-fatigue mat and limit the amount of time you stand. Another great benefit of using a height adjustable dispatch desk is that control consoles like these will accommodate a wide variety of worker heights. In other words, a single workstation can be used by different employees with very different heights. Worksurface shapes:  For most applications, dispatch desks with a linear configuration are a suitable choice. Also, these consoles can be integrated into your control room to maximize the available floor space thanks to their small footprint. But when operators require more monitors and even more equipment, a control console with a cockpit configuration can be a great alternative. Specially with the added storage space and the expanded workstation. For centers with multiple sets of peripherals, cockpit consoles can range from 90 degrees configurations all the way to 120 degrees. The type of operations and the equipment needed, as well as operator’s preferences will help you determine which shape is right for your worksurface. Below you can find the linear and cockpit configurations of dispatcher desks. Floor layouts : To optimize the layout of your control room you must consider the functions of the people working there. Are they supposed to work each on their own? Should operators collaborate with one another? If so, should they be able to see each other all the time? How many people are going to be working there at any given moment? Also, consider the traffic of people going in and out of the room. Are the supervisors working in the same room or do they have their dedicated space? Check out this guide on How To Create An Efficient Control Room Floor Layout . 911 dispatch center from Alerte Santé Comfortable seating : While a control console supports the weight of all the equipment used in 911 dispatch, a good ergonomic chair supports the most important piece of the puzzle… You! The chair must support and promote good posture for your entire body. It should allow you to make the following adjustments: Seat height Seat depth Backrest/Lumbar Support Height Backrest Angle Armrests Ergonomic chair Personal environmental system : It is difficult to ever agree on what the right temperature should be at the control room. Whether it is too cold or too warm, state-of-the-art control consoles allow operators to make subtle adjustments to the temperature of the workstation. To make sure telecommunicators are comfortable working in the dispatch center, our consoles can integrate heaters and cooling fans  to regulate the temperature. If operators are not comfortable, their focus and productivity will hinder. Layout and organization of the 911 dispatch desks Monitor setup: Usually, a monitor is placed so that the top edge is at eye-level. But in the context of a control room, a 911 dispatcher often needs more monitors. To optimize the desk setup of dispatchers (and other console operators), it is recommended that monitors are placed at eye-level. If using more than one row, the midpoint of the array should be located at eye level. Tools storage and accessibility : A proper workstation includes a desk that has room for your computer components and other necessary work items. Place frequently used items on the desktop within easy reach, the least used items should be placed away from you. While items rarely used can be placed on a slatwall or stored underneath the worksurface in one of the enclosures. If you find yourself reaching for the telephone, for a reference binder, notepad, (etc.) bring it closer to you.   CPU enclosure for storage Personal storage:  To avoid cluttered worksurfaces, modern control consoles incorporate storage enclosures. Both linear and cockpit configurations feature storage solutions which can be used for the operator's personal belongings or to store work-related documents and equipment. At Sustema, we can customize the CPU enclosures to become storage areas that are easily accessible with sliding doors. Slat Wall organization:  A slat wall provides the operators with a clutter-free workspace that has every tool they need to carry out their job. The furniture takes on the role of organizing the tools for the operator. By having their communications tools, their writing utensils, the monitors, task lamps, status lamps and even their laptops resting on the slat wall frees up their workspace so that they can place temporary items, or simply to have some peace of mind. Organization with slat wall for control room furniture Tech integrations on 911 dispatch desk Cable management solutions : Another way to optimize a workstation is through cable management. By using cable chains, electrical raceways, grommet holes, power bars, and the substructure of a console, operators don’t have to worry about juggling the dozens of cables connecting the CPU enclosures and the worksurfaces. Delve into the different options of cable management  for 911 dispatch desks. Cable chains for cable management in control room furniture Monument outlet for power and data access : The inconvenience of having the CPU stored underneath the worksurface is that access to those devices is not easy. Therefore, the quick access monuments ports for power and data can help improve cable management at a console level. In the case of height adjustable consoles, keypads can be integrated into the worksurface itself. Or they can be anchored underneath it. Also, to ensure safety and to avoid damaging the equipment, 911 dispatch desks can include an anti-collision sensor that stops the console’s movement in case an object is detected. Lighting and acoustics Task lights for 911 dispatch desks : Task lights are designed for 24/7 operations and therefore are manufactured using durable materials, they also offer excellent lighting thanks to extremely high lumen output, and most importantly they can be adjusted both in position and in intensity, to illuminate as much as the operator requires. They usually don't take up much, or any, additional space on your desk since they are designed to integrate into the existing infrastructure of the control console, and they follow rigorous ergonomic guidelines. Take a look at the best task lights for dispatch centers. Acoustic panels for control consoles : Whether you are looking to increase privacy inside the control center, or you are looking to diminish the sound around the consoles, these can support acoustic panels. They help by reducing distractions and dampening the sound throughout the room. Ambient lighting : Another key aspect of optimizing a 911 dispatch center is the ambient lighting. The consequences of bad lighting within control rooms include headaches and eye strain which impairs telecommunicators’ ability to carry out their jobs efficiently. Regular maintenance and training for 911 dispatchers Regular maintenance checkups are essential to keep the equipment in top condition, preventing unexpected failures during critical moments. Removing unused equipment helps declutter the workspace, allowing dispatchers to focus on their tasks without unnecessary distractions. Replacing broken equipment promptly ensures that all tools are functional and reliable. It's also important to contact the manufacturer for any technical issues that arise, ensuring expert assistance and proper handling. Offering continuous training to dispatchers keeps them updated on the latest technologies and best practices. Also, facilitating access to support documentation and troubleshooting videos empowers dispatchers to resolve minor issues quickly, maintaining smooth operations. We can help you optimize your 911 dispatch center In other words, optimizing your 911 dispatch desk involves a comprehensive approach that includes ergonomic design, thoughtful layout and organization, advanced tech integrations, and consistent maintenance and training. By prioritizing these elements, dispatch centers can ensure their operators work in an environment that supports their physical well-being and operational efficiency. This not only enhances the dispatchers' ability to perform their duties but also contributes to the overall effectiveness of emergency response services, ultimately saving lives and improving community safety.

How to increase productivity in the control room? Control rooms act as the central nervous system of plants and facilities. Critical decisions about complex systems are made there every day and will have a direct impact on the performance of the organization. In order to optimize those decisions, operators must be comfortable in their work environment and be equipped with the right tools and equipment. This article highlights three key elements to consider in the control room design to improve operator productivity: Integration of Ergonomic Control Room Consoles Centralized Visualization and Video Wall Management Automation and Unattended Monitoring So how does increased productivity translate into a control room environment? It can be defined as the operator’s ability to quickly diagnose, react and resolve abnormal situations in a timely manner. In sum, it’s the operators’ ability to detect a problem before a critical point is reached. There are two principal operation modes in a 24/7 control room environment: Anticipation and Prevention: In control rooms, operators spend most of their time anticipating and preventing critical events from happening. Processes are frequently re-evaluated and adjusted accordingly. To increase productivity in this mode, operators need to stay alert at all times and equipped with the right tools to easily adjust their processes. Crisis Management: When critical events occur, operators become the front line of the situation and are expected to properly manage and respond to those high-pressure situations. At this stage, their productivity relies on their ability to quickly respond and react in a timely manner. 1. Integration of Ergonomic Control Room Consoles Control room operators have highly demanding roles monitoring, controlling, and making daily decisions about complex systems. Considering that most control rooms operate 24/7, 365 days per year, custom-built and ergonomic control room consoles are required to reduce distractions and minimize the risk of human error. Control Room Console: Transit C-300 Series Allow Operators To Stand for Themselves Operators are often subject to higher stress, fatigue, and anxiety. This is why ergonomic consoles are designed with height-adjustable surfaces to allow operators to stand up, stretch and adjust their work area as they feel. The memory presets on the sit/stand controller also allow for a faster transition during shift changes as they can be pre-programmed to different heights. Another advantage of height-adjustable workstations is their versatility. For instance, people that are shorter, taller, or with disabilities will have access to the same level of comfort at work. Recognizing the importance of human factors and the need to improve the well-being of operators will help improve response times during critical events. Cockpit Console Design Give Operators Some Space Having a clutter-free work environment is a determinant factor to ensure that operators are focused on their job. No phones, no gadgets, no sheets of paper, or other unnecessary objects on the work surface allow for a distraction-free environment. Additionally, dual surface consoles offer the greatest flexibility for users as the primary surface serves as the main workspace, and the secondary surface serves as the support for the monitors. The result is more space to work on. Dual surface consoles also offer a more comfortable work environment as users can set the position on the primary work surface to comfortably place their forearms, and set the second surface to have a comfortable line of sight to look at the monitors. Additionally, providing operators with storage space to keep their personal belongings and accessories will not only make their workstation more clutter-free, but it will also make the operator feel as they “own” a part of the console. PES 360: Personal Environmental System Make Operators Feel Warm The majority of the complaints in a workspace are related to the ambient temperature and can greatly affect the performance of operators. The reality is that we all respond differently to the temperature in a work environment. As external temperatures fluctuate, our internal body heat will also naturally react and adjust. Most often, the temperature in a facility is centrally controlled and cannot be regulated by operators individually. The personal environment system is a user-friendly touch display that allows operators to set their preferred temperature and lighting directly on their console. With the single touch of a button, operators can choose cool air or a steady flow of heat distributed either above or below the work surface. Bridge The Gap in Your Control Room Layout Another important aspect to consider when designing the control room floor layout is the way in which consoles are arranged within the space. It is important to take into account both tangible and intangible factors to maximize the workflow of the people in the room. Tangible factors include elements like the furniture dimensions, cable management, and monitor sizes. On the other hand, intangible elements include things like noise, lighting, colors, and the overall atmosphere of the room. Consoles should be positioned to encourage team collaboration, and when applicable, have a clear line of sight to the video wall. 2. Centralized Visualization and Video Wall Management Modular Video Wall Stand Envision a scenario where a fully integrated control room facility has synchronized all of its systems in one location to unify efforts during a disaster or major event. The ability for an operator to control any content on the video wall, such as security cameras, media feeds, and geo-mapping location data, is critical to help promote a safer and more accurate response in the field. A centralized, integrated and interoperable video wall control system enhances the efficiency of teams to work independently and collaboratively with increased visibility on other stakeholders. A Single Central Platform? E asy! Traditionally, the video wall was used as a static display. In the modern control room, the video wall is a dynamic working tool. Operators expect to manage the video wall with the same user experience as they manage their desktops. It must feel like an extension of their desktops. For that, it’s important for solution providers to alleviate the complexity of the technology from the operators so they can focus on their mission in order to increase responsiveness and critical decision-making . The least amount of tools required to configure, manage and control all visual content in a control room, the better. Ideally, operators only want to learn ONE user interface for all of their visualization needs, whether to control their desktop or the video wall. Of course, such an interface must: Be simple and intuitive in order to reduce operator training and allow him to easily configure and operate all his visualization needs, thus increasing his efficiency. Require no programming. Offer an easy drag and drop interface that doesn’t require any programming to create presets and launch them from a control panel . This way, anybody can do it. Focus On The Mission, Not The Technology. Operators shouldn’t have to worry about technology. They should be able to grab any visual content, whether a camera, an application, or a dashboard, and easily display it on any surface. You would think that’s really obvious, but few video wall controllers are able to process IP, AV and IT sources simultaneously while handling display surfaces of different resolutions and aspect ratios. This functionality is called hybrid technology : grabbing any source type and visualizing it on any display. Watch the video to learn more. Hybrid Technology Workflow Diagram 3. Automation and Unattended Monitoring The biggest challenge in control rooms is the increasing amount of data: the “Big Data”. With so much information to process, it is impossible for the human eye to catch it all. That’s where automation comes in. Anything that can be automated, should be, in order to increase productivity in control rooms . You can start by reducing repetitive tasks and manual processes. But more importantly, how do you react to alarms and alerts faster? By seeing the most critical sources of information quicker while keeping a birds-eye view of the situation. Here are two ways to increase productivity through visualization automation. Unattended Monitoring Most monitoring software systems already have some form of automation. The challenge is the automation between different systems that are not directly related, in order to trigger an event based on a combination of signals from those different systems. (Example) Traffic Monitoring Center : An alarm might be triggered by a failed traffic light from a traffic light synchronization system and at the same time, a stalled vehicle in the area is detected by a video management system. This combination of events may trigger a more critical response than each of these individually. A system that can process such a combination from multiple independent systems can greatly increase productivity. How can this be done? This is done with color detection software that is able to detect a change of color on a screen or video wall from a combination of color changes coming from multiple applications at once. Respond to a Combination of Changes Customized Automation In a control room, you always need an easy way to program repetitive tasks such as opening a layout on a specific video wall or switching the audio signal to a specific channel, or even readjusting the video wall layouts and room lighting to work shift changes. Such commands should be easily triggered by a button on a control panel. Giving operators the freedom to change layouts and control devices with a simple touch saves time by eliminating repetitive tasks, but also reduces response times in urgent situations. ControlVu Touch Panel Select video wall software that has an easy way to create such macro-commands without the need for programming. The last thing you want is to have to hire a programmer every time your procedures change. Operators and supervisors should be able to create ad-hoc fully customizable control panels as they encounter new scenarios and as work procedures evolve. The ability to create new panels with new controls anytime without having to call a programmer is key. Customized Touch Panel Control Conclusion The new era of control rooms is a smarter, unified technology system that also takes into account the well-being of operators. The result is higher productivity in the control room, fewer mistakes, and faster resolution of critical events. Additionally, the importance of sharing and visualizing data for decision-making in a control room environment can have serious implications as operators need to have a global understanding of the situation to make better and more informed decisions. Authors Anna Kozel Director of Marketing - VuWall https://www.linkedin.com/in/annakozel/ https://vuwall.com/ Asaf Lorenzo Marketing Coordinator - Sustema https://www.linkedin.com/in/asaf-lorenzo/ https://www.sustema.com/

This year has been all about setting a new standard in control room furniture across North America. We have embraced a more streamlined approach to building control room solutions for our customers, so that we can provide more timely customer service and improve our support system. Empowering operators, telecomunicators and dispatchers with more installations 2024 marked a turning point in the number of installations of control room furniture, reflecting our growing influence and the trust our customers place in our solutions every single day. More projects initiated. 2024 was a year of remarkable change and growth for us. We embarked on numerous new projects across a diverse range of industries, both private and public. From emergency centers and manufacturers to energy producers and transportation companies, a multitude of organizations reached out to us to design and build their next-generation control rooms. Our solutions, known for their comfort, brilliance, sturdiness, power, durability, and aesthetic appeal, have set a new benchmark in the industry. Growing our US marketshare. This year marked a significant milestone in our growth within the US market, solidifying our position as the most trusted brand of dispatcher consoles. We also participated in an impressive number of trade shows across various states, including the NHEDA Conference, Navigator, Texas Public Safety Conference, North Carolina APCO, APCO Michigan, APCO USA Orlando, South Carolina APCO, APCO Atlantic, and New Jersey NENA, surpassing the number of shows we attended last year. These events provided invaluable opportunities to connect with industry professionals, gather insights, and showcase our control consoles. By engaging with so many experts and stakeholders, we have gained a deeper understanding of their needs and how we can continue to enhance our offerings. Our commitment to excellence and continuous improvement has been reinforced through these interactions, paving the way for even greater success in the future. Strengthening our presence in Canada as the best manufacturer of control room furniture in the country. In 2024, we continued to provide exceptional support and introduced new products and solutions to our Canadian clients, further strengthening our presence as the leading control room furniture manufacturer in the country. This year we celebrated 10 years of synergy with Alerte Sante, whose center has been using our consoles for a decade now. Our participation in key trade shows such as NENA Ontario, APCO Canada 2024, and ACUQ 2024 allowed us to connect with industry professionals, showcase our latest innovations, and reinforce our commitment to excellence. These events have been instrumental in helping us understand the unique needs of our Canadian customers and ensuring that we remain their top choice for high-quality, reliable, and aesthetically pleasing control room furniture. As we wrap up an incredible year, we want to extend our warmest wishes for a joyful holiday season to all our clients and partners. We are grateful for your continued trust and support, and we look forward to serving you in the coming year with our excellent control room furniture solutions that adapt to your unique needs and requirements. Here's to a prosperous and innovative 2025!

Applying cable management techiniques doesn’t have to be an obstacle. Modern control consoles integrate a variety of systems to make it easier for control centers to keep their IT equipment up to date. Cables can hinder operations when they are not properly managed, causing downtime, and even accidents since they are dangling below the worksurface and they can get caught while the console is in movement. Cable chains : To account for the height adjustability issue, the console features a cable chain system that routes the cables from the work surface to the CPU enclosure. Ensuring that the vertical movement of the surface doesn’t cause any cable pulling or interruption. These cable chains can be placed on a focal adjustment accessories so that operators can adjust their monitors’ depths. Electrical raceways : these pathways help secure cables by dividing them according to their voltage. Power and data cables can suffer from electromagnetic interference when paired together, especially if there are a lot of them. And in a control console there are lots of cables running to and from the CPU. Monitor arms routing : one way to achieve a clean look in a control console is to route cables along the monitor arms . This can be done with tie-wraps, monitor clamps or even velcro straps. All the way to the grommet holes and connecting to power bars below, or running down through cable chains. The amount of monitor arms will determine how many cables you can run through them. Grommet holes : Grommet holes are made to manage cables from keyboards, mouses, and other equipment to reduce clutter on the worksurface. Grommet holes can also be adapted to integrate fans as a cooling system for operators. But they can also be placed next to monitor posts so that the cables don’t have to travel behind the worksurface. Power bars : Underneath the worksurface, power cables coming from monitors and other accessories are routed through the surface frame, and connect to a power bar attached to the steel substructure. Front and Rear access doors : for control consoles having easy access to IT equipment makes it easy to perform maintenance tasks while minimizing downtime. Access doors can be placed on the front of the console for personal storage and CPU enclosures. But they can also be placed on the back of the consoles, so that the IT specialists can access the CPUs and other equipment. These doors are made out of steel and are also lockable with steel hinges. Slide-out trays : Consoles with slide-out trays make efficient use of space in the control room. They also allow centers to keep cables neatly organized and also keep their equipment safe. Does your control console have all of these cable management features? In the fast paced world of emergency centers, organized control consoles can empower their opertors with clutter free wotksurfaces and technology integrations. Contact us to learn how you can implement these features into your control room.

Telecommunicators, 911 dispatchers, and PSAP staff experience high levels of stress and burnout. Which is creating a staffing crisis in the 911 workforce. This is a huge concern in the 911 community, but it is not new. Even back in 2019, before the COVID-19 pandemic, it wasn’t rare to find PSAPs suffering from staffing shortage. Such as a San Francisco PSAP authorized to have 180 telecommunicators but only having 105 in the end. Source . There are internal and external factors that fuel the staffing challenges throughout North America. These issues affect every state and all types of 911 PSAPs, from urban to rural areas. To resolve the staffing struggle PSAP officials can address the 4 pillars of workforce optimization : Recruitment, Hiring, Training and Retention. While there is no silver bullet for solving this problem, upgrading the furniture in the control room can help PSAPs deal with difficulties in hiring, boost employee retention and prevent burnout as well as mitigate stress for staff members. Benefits for employees working with upgraded 911 dispatch consoles. Modernizing a control room goes beyond adding new looks. New 911 dispatch consoles add new functionalities to the center and improve the working conditions of employees. For improving recruitment and attracting new staff, having an ergonomic workplace that looks modern and aesthetically impressive is a big asset. New consoles that are heavy-duty and long lasting can create a more inviting and calming environment for both newcomers and regular staff. A good floor layout creates an excellent first impression when hiring new staff, it gives the impression that the center is a modern workplace that takes the needs of its staff into account. Also, completing training using future-proofed consoles can help prepare new-comers for the realities of working in a PSAP, especially as we continue to experience the rollout of NG911 technologies. Having height-adjustable control room furniture can also help to accommodate more people in the center, without needing to have a large number of consoles in the same place. Instead of requiring 1 telecommunicator to work in the same workstation for long shifts, an adjustable console can be used by two different operators, or even more, throughout the day. One workstation can be adjusted to different people who must share the same post with the push of a button. To better retain new hires, many centers are implementing adjustable and ergonomic consoles to create an environment that promotes movement throughout the day. Height adjustable worksurfaces help dispatchers to stay focused by changing posture. If they are having trouble concentrating, working while standing can provide a new perspective and the constant movement also improves their wellbeing. Features like urethane edge can reduce the risk of injures due to strain and repeated motions, such as typing on a keyboard or mouse usage. Other features and accessories like focal adjustments and temperature controls can support operators in maintaining their concentration and well-being. Major ergonomic benefits of upgrading furniture in PSAPs: Sustema’s ergonomic control consoles offer improve functionalities and capabilities to PSAP employees. We will go from top to bottom to highlight some major benefits for telecommunicators who use our consoles. On the worksurface: Cockpit design for decluttered workstations (peace of mind, easy access to tools and peripherals, everything has its place) Urethane edge (reduces strain on wrist, more comfortable) Wide Worksurfaces (multiple monitors in many positions, and more space for keyboards and peripherals) Better accessories available (task lights can be attached to the surfaces or monitor posts, they can be adjusted in position and intensity with precision) Reduce stress levels (everything has its place) Height adjustable surfaces (adjust surfaces to different users, our consoles accommodate the 5% percentile shortest person up to the 95% percentile tallest person) Quick access to power and data on the surface (monument ports, telecommunicators waste no time and don’t have to crouch under the console to find a power outlet) Adaptable monitors can be used to create workstations that adapt to different needs of different roles within the PSAP Underneath the surface: Plenty of leg room thanks to the cockpit design and the placement of the CPU enclosures Easy access to IT equipment through the CPU enclosures that feature sliding steel trays Excellent cable management since cables are routed through the substructure and organized out of sight. Cables are easily accessible from the front and rear panels. Eliminating tripping hazards and reducing downtime related to IT maintenance. High-powered actuators allow for precise height adjustment of the worksurfaces. Being able to shift from working sitting down to working while standing promotes movement throughout the day. Telecommunicators will be more comfortable by adjusting the temperature at the console with the push of a button thanks to the integrated heating and cooling systems. Secure personal storage with steel cabinets under lock and key for personal effects. Designed for 911 dispatch centers, our consoles are built to provide maximum flexibility and durability in 24 /7 mission critical environments. Employees work more comfortable through long periods of time and can readjust their position and posture throughout the day. Their setup adapts for their needs and not the other way around. Contact us to talk about how we can build a control room solution that meet your specific needs and requirements.

PSAP Definition: Public safety answering points (PSAP), also known as public safety access points are dedicated 24/7 call centers responsible for answering 9-1-1 emergency calls, dispatching the appropriate emergency services, and transferring calls to other specialized agencies. According to specific operational policies, PSAPs can dispatch units on the field such as police officers, firefighters, and ambulance/paramedic services. PSAPs vary in terms of the population they serve and can be found both in large cities or smaller towns. Types of PSAPs: Due to improvements in communications technology and the nature of the activities in 9-1-1 dispatch centers, PSAPs have evolved to different variations to ensure the level of service to the population. For instance, with the introduction of back-up PSAPs in case, the first location fails or by joining forces with other agencies to create a centralized location. In this article, we will go over the different types of PSAPs and their characteristics. Primary PSAP A PSAP to which 9-1-1 calls are routed directly from the 9-1-1 control office. Secondary PSAP: A PSAP to which 9-1-1 calls are transferred from a primary PSAP to complete the call taking process by dispatching police, medical, fire, or other first responders. Alternate PSAP: A pre-designated PSAP to temporarily receive 9-1-1 calls when the primary PSAP is unable to do so (e.g., because it is either traffic busy, or has activated night service), or due to a network failure that impacts connectivity to the PSAP. Consolid a ted PSAP: A facility where one or more public safety agencies choose to operate as a single 9-1-1 entity. Sharing resources creates cost savings, better and faster responses, and ultimately provides a more efficient service. Legacy PSAP A PSAP that cannot receive calls via i3-defined interfaces (IP-based calls) and still requires the use of CAMA or ISDN trunk technology. In other words, a legacy PSAP would only handle voice media and TTY. NG9-1-1 PSAP: This term is used to denote a PSAP capable of processing calls and accessing data services as defined in NENA's i3 specification, NENA-STA-010, and referred to therein as an "i3 PSAP". Are you looking for 911 dispatch consoles? Sustema helps PSAPs design and optimize their call centers by manufacturing highly customized dispatch consoles . Whether it is for a PSAP consolidation, a secondary PSAP, or for a new primary PSAP, our team consultants and in-house designers will help you create the perfect solution for your dispatch center. Let us know how we can help! Contact Us: Email: info@sustema.com Toll-Free: 1-800-455-8450 References: https://cdn.ymaws.com/www.nena.org/resource/resmgr/Standards/NENA_08-502.1_E9-1-1_Require.pdf https://psc.apcointl.org/2010/11/01/psap-consolidation/ https://cdn.ymaws.com/www.nena.org/resource/collection/2851C951-69FF-40F0-A6B8-36A714CB085D/08-003_Detailed_Functional_and_Interface_Specification_for_the_NENA_i3_Solution.pdf

This guide will help you choose the monitor arms for your control console setup. Whether you are building a trading desk, a 9-1-1 dispatch console, or a process control room, these principles will help you choose a great monitor configuration for your workstation console. The first thing we always want to do is have a good understanding of how many monitors you’re going to need. Once we have an understanding of how many monitors you need, the next thing we need to know is the size, width, and weight. This information will help us determine which monitor arms to suggest. If you have more than four monitors, the next question is whether these will be on one row or two rows. After understanding the size and quantity of monitors, we need to consider the type of console you are working with. Is it a fixed height console or an electric height adjustable console? If it’s electric height adjustable, is it a single surface or two surfaces? For this example, we’re going to use a single surface height adjustable workstation console. We’ll start with a desk mount monitor configuration. An advantage of this configuration is that it uses a pole-type structure, allowing you to attach multiple monitor arms to the pole. Within this classification of monitor arms, you can add multiple desk mounts, creating a whole rail system. In this example, we have two, but you can easily slide this over and add another one, giving you one row of monitors. If you need two rows of four monitors, you simply need a longer pole system. You can connect them one after the other and add support structures in between. Other options available include a bolt-through grommet hole and a Sustema design rail system. The anchoring rail system spans the length of the work surface or monitor arm surface, providing flexibility for future-proofing. If you need eight monitors today and twelve in the future, the Sustema design anchoring system allows you to build as you go. There are multiple ways to configure monitor arms, but it’s all based on the solution that works specifically for you. For more details on how we can help you with your monitor arms and console selection, please feel free to reach out to us directly through our website’s contact form. Wishing you a safe and successful day!

About the client, Springfield Emergency Communications Center As the designated 911 Communications center for the City of Springfield, Massachusetts, Springfield Emergency Communications (SEC) plays a crucial role in police and fire emergency response. The highly skilled and committed SEC dispatchers work tirelessly to identify the caller's location and the nature of the emergency to dispatch the appropriate resources promptly. Their core duties include providing public safety responses, coordinating and supporting communication for all public safety activities, and initiating public safety services. At SEC, they prioritize delivering the most effective emergency communications possible by attracting, training, and retaining highly qualified personnel who possess the necessary expertise to provide these critical services. The Project, Upgrading and Centralizing Emergency Dispatch Services The main challenge faced by SEC was the process of upgrading the radio and emergency equipment systems and centralizing Fire & Police emergency response under one roof. The Dispatch Center’s location was previously serving the Springfield Fire Emergency Services. The new centralized dispatch center renovation project included the complete teardown and rebuild of the emergency communications center and moving the Police dispatch and Fire under the same roof. “Having both the Fire and Police dispatchers under one roof will better serve the citizens of Springfield and increase the safety of our Firefighters and Police Officers.” - Fire Commissioner Calvi The renovation project consisted of, installing new center floors and ceilings, updated bathrooms, new lockers, upgrades to the radio and emergency equipment systems, and installing the new fully customized Dispatch Consoles. After several discussions (Phone, email, and Web) around meeting technical, comfort, and performance requirements we came to a design & budget that SEC presented to the City of Springfield Mayor for budget approval. In the review meeting with the Mayor and Procurement team, the City of Springfield decided to go to public bid and invite companies to an onsite to bid on the contract. 14 different companies showed up onsite and Sustema was the chosen vendor to build the Custom Dispatch Consoles. The evaluation was based on meeting all the technical and ergonomic requirements while respecting the budget and offering value beyond the price. The Solution, Providing Comprehensive, Ergonomic Design Solutions with Sustema Dispatch Center Consoles The Sustema design team met all of the technical elements and created ergonomically enhanced consoles that fit within the parameters of the room and maintain ADA compliance. No easy task but the final design resulted in a heavy-duty highly functional dispatch center with a very impressive and empowering visual aesthetic. Some of the key design elements were the future-proofed Monitor columns and arms supporting current and future needs, the soft yet durable edging, secure CPU enclosures, and personal climate control at the console. “This was a team effort from the Mayor to 911 Dispatchers and everyone in between. Special thanks too, City Facilities, Springfield Fire Repair Division, City IT & Fire and Police IT, State911, the Men & Women of the Fire & Police Departments and Sustema, the maker of our consoles. A personal Thank You to my team, job well done!” - Deputy Chief Of Staff Services Wells The Installation, Successful Sustema Installation Enhances Dispatch Facility, and Service Delivery The Sustema installation partners did an excellent job with both the installation and day-to-day communication resulting in an excellent customer experience. The success of this project was very much a Sustema team effort. Starting from the initial conversation with the sales team, followed by internal design meetings to create a product to elevate Sustema over the competition to the operations team who built and tested the product to bring the designs to life. Source* Official Facebook page of Springfield Emergency Communications (SEC), the primary public safety answering point for the City of Springfield, Massachusetts. “The new consolidated dispatch facility will greatly enhance our SPD’s ability to respond and serve and protect our residents. I want to thank the brave and dedicated women and men in Blue for their continued efforts in making this important transition happen.” - Police Commissioner Clapprood Contact Information Sustema has over 25 years in the technical furniture and dispatch console furniture manufacturing industry with thousands of active installations in North America . For more information or any inquiries, please contact us at info@sustema.com .

The spooky season is upon us, and even our hard-working 911 operators deserve a bit of festive fun! But in a critical environment like a dispatch center, it's crucial to strike a balance between getting in the Halloween spirit and maintaining operational efficiency and safety. Here are some creative ways to decorate your 911 hub while keeping things professional: Ghostly Graveyard Transform your cubicle into a spooky cemetery using Styrofoam tombstones, plastic skeletal remains, and a low-lying fog machine (used sparingly to avoid obscuring visibility). Scatter some dead leaves for an authentic autumn atmosphere. Just ensure all props are secure and won't topple onto equipment. Pirates of the Dispatch Ahoy, matey! Create a swashbuckling scene with a cardboard pirate ship facade for your desk, complete with a Jolly Roger flag and a treasure chest full of gold foil-wrapped chocolate coins. String up some fishing net and plastic seagulls to complete the seafaring ambiance. Superhero Headquarters Celebrate the everyday heroism of 911 dispatchers by decking out your space with superhero decor. Hang comic book panels, action figures, and a "Superhero On Duty" sign. Bonus points for incorporating a police-themed hero like Batman or Spider-Cop. Haunted House Cubicle Transform your workspace into a mini haunted mansion using cardboard from your shipping department. Craft a roof and door for your cubicle, then add an eerie glow with carefully placed orange or purple lights. Drape some cobwebs to complete the spooky vibe, but be sure they won't snag on equipment or create a fire hazard. Crime Scene Investigation Embrace the law enforcement theme by turning your area into a crime scene investigation - minus the actual crime! Use yellow caution tape to block off "evidence" like your desk and chair. Post "Caution: Crime Scene" signs, and scatter some plastic evidence markers. Just be sure the tape won't trip anyone or impede walkways. Mad Scientist's Laboratory Tap into your inner evil genius by converting ordinary bottles and vases into "beakers" and "test tubes" filled with colorful concoctions. Arrange common kitchen gadgets like mixers, thermometers, and measuring cups to enhance the lab aesthetic. Bonus points for a cardboard "control panel" with blinking LED lights (battery-operated for safety). Area 51 Alien Encounter Create an extraterrestrial research facility by adorning your space with glowing "specimen jars," alien cutouts, and maybe a "cryogenic chamber" fashioned from appliance boxes. Hang some "top secret" file folders and an "Authorized Personnel Only" sign. But remember, real confidential info stays securely locked away! Barnyard Harvest For a more subtle seasonal vibe, go with an autumn harvest theme using faux hay bales (or boxes wrapped in burlap) and an array of pumpkins and gourds. Stick with artificial produce to avoid pesky pests and rot. A scarecrow "co-worker" propped in the corner adds a charming touch. No matter which direction you choose, keep safety top of mind. Ensure all decorations are fire-resistant, securely placed, and won't interfere with critical equipment or emergency exits. Don't sacrifice lighting or visibility for ambiance. Here are some decoration guidelines to keep in mind: Keep Sightlines Clear Place decorations away from computer monitors and essential equipment Ensure all emergency buttons and critical controls remain easily visible Maintain clear paths to exits and emergency equipment Light-Sensitive Solutions Use battery-operated flameless candles for ambient lighting Consider UV-reactive tape to create subtle glowing accents Avoid flashing or strobing decorations that could distract from CAD screens Dispatch Console Decor Small non-reflective pumpkins at workstation corners Minimal window clings that don't obstruct views With a little creativity and common sense, you can celebrate Halloween in your 911 center while still providing top-notch service to your community. Stay spooky and stay safe out there, dispatchers!

How Control Room Consoles Empower Operators in Mission Critical Environments In high-pressure, mission critical environments like trading floors, dispatch centers, and process control rooms, operators are the most important asset. Keeping them comfortable, focused, and productive is paramount. That's where control room consoles make all the difference.   Boosting Productivity and Reducing Fatigue   Operators, telecommincators and dispatchers often work long, intense shifts in these 24/7 environments. Control room consoles allow them to adjust their workstation to their ideal ergonomic settings. Key features of control room furniture include: - Electric height adjustability to alternate between sitting and standing - Adjustable monitor arms to position screens at the optimal viewing angle and distance - Built-in heating and cooling fans to maintain comfortable temperature   These ergonomic features help reduce physical strain and fatigue, allowing operators to maintain peak productivity throughout their shift.   Enhancing Focus and Organization   In fast-paced control rooms, focus is critical. Adaptable furniture incorporates smart design elements to minimize distractions and keep essential tools within reach: - Dimmable task lighting to reduce eyestrain and glare - Thoughtful cable management and integrated power to eliminate cord clutter - Ample storage space for personal items and work materials - Slat-wall accessories to keep tools organized and accessible   A clean, organized workspace allows operators to concentrate on the task at hand without frustration or wasted motion.   Maximizing Uptime and Longevity   Control room consoles take a beating. They need to withstand 24/7 use and frequent IT updates. High-end adaptable furniture is engineered for exactly that, with features like:   - Heavy-duty steel frames and high-pressure laminate surfaces for durability - Quick rear access panels and CPU enclosures for easy IT maintenance - Integrated cable chains and grommet holes for tidy cable management as equipment is changed - Modular design for easy upgrades as IT needs evolve   Built to last, adaptable control room furniture maximizes your investment by minimizing downtime and accommodating changing technology.   Empowering Your Most Valuable Asset With Control Room Consoles   Adaptable, ergonomic furniture is an investment in your most important asset: your people. By empowering operators to work more comfortably, productively, and efficiently, you're strengthening your organization's most critical resource. In an era of increasing automation, that human factor is more important than ever.   Start Designing Your Ideal Control Room Today   Ready to empower your operators with a control room optimized for their unique needs? Our team of experienced designers is here to help. We'll work closely with you to understand your specific requirements and craft a customized furniture solution that maximizes comfort, productivity, and resilience. From initial consultation to installation and beyond, we're your partner in creating mission critical environments that bring out the best in your people. Contact us today to start designing your ideal control room.