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Spending a lot of hours in a fixed position will result in higher stress and over time it can lead to muscle strain and fatigue. Operators, telecommunicators and dispatchers work tirelessly during long shifts at their workstations. This can result in muscle strain, back and neck pain, carpal tunnel syndrome and even burnout. A control room console will help operators to maintain an ergonomic workstation and a healthy setup. Let’s go over the different ways a control console can help you reduce stress and stay motivated throughout the day. First of all, a standing desk, also known as a height adjustable console, will definitely improve your set up. The best thing about it is that standing up while working helps with posture, circulation and to prevent back pains. There is nothing wrong with working while sitting down. But prolonged and static postures, like sitting upright, or slouching, or leaning over your monitors, will put a major strain on your body. So, try switching between standing and sitting throughout the day so that your muscles get a change to relax and stretch every now and then. If you are not sure how long you should be standing and how long you should be sitting down, try this approach: When you are in the zone (hyper-focused), sit up right, but if you are more carrying out more relaxed work, like emails or other administrative tasks, leaning back is a good idea. Talking about posture, one of the questions we get a lot is: Which is the best ergonomic chair? We have a few of them in the catalogue and we invite you to go check them out. But what matters most in a chair are the habits you keep which affect ergonomics. This means maintaining a proper back posture, keeping your arms at a 90-degree angle, keeping your legs also at a 90-degree angle, with feet touching the floor (or a small stool if you need one). It is important when seating, you try to implement small motions to help with back pain and also avoid a static posture. The height of the screens on your console an also affect your health in the long term. If it is too high you end up scrunching your neck, if it is too low you end up leaning forward. Both cause neck pain. And both will hamper down your productivity since you will find yourself constantly readjusting them to address the neck pain. To properly set up your monitors place the upper most part of the screens at the same height of your eyes. This way you can keep your head in a neutral position. Additionally, place your monitors at arms-length to reduce eye strain. When working in a to further reduce eye strain, it is dark room it is important to increase the ambient lighting to reduce eye strain, so make sure you have enough lighting at all times. This can mean implementing a heavy-duty task light which can be adjusted very precisely or using led strips that run along the console to illuminate the workstation. Another part of your body which is placed under a lot of stress are the wrists. Maintaining a neutral wrist position, in line with your forearms is paramount. Make sure that when you are typing your wrists hover over your keyboard. Try not to rest your wrists on your desk. Placing keyboards and the mouse as close to the edge of the surface as possible will help you maintain your hands in the proper position. This means your elbows will remain close to your body and it will be easier to keep them at a 90-degree angle. Another important tip is to take regular breaks and move throughout the day. This involves stretching and stepping away from your desk at least for a few moments. Remember the 20/20/20 rule which involves taking a 20-second break every 20 minutes to focus on an object at least 20 feet away. These small breaks and little actions throughout the day can help you optimize your control console setup so that it is a healthy setup that helps you get the job done.

Sustema is proud to announce that we are attending the 2024 edition of APCO Canada. From November 4th to 7th we will be showcasing our heavy duty dispatch consoles and connecting with friends and colleagues from the public safety industry. Come see our products at booth no. 216 where our team will be happy to meet you and show you how our control room solutions can help your organization. About APCO APCO (Association of Public-Safety Communications Officials) is a voluntary, not-for-profit association dedicated to the enhancement of public-safety communications. As an organization, APCO represents the professionals who supply, install and operate Emergency Communications Systems across Canada, acting as the voice for its membership and an advocate for their critical role in keeping the public safe. Are you interested in attending APCO? Visit the APCO website for more details on registration passes.

About the client: Our client is a provincial agency with the mission of contributing to the local economy and quality of life by providing and supporting sustainable infrastructure that allows for the safe  and efficient movement of people and goods and accommodates the  provision of government services to the public. For over 40 years it has served the people of New Brunswick. "I would like to take this opportunity to convey my appreciation regarding my recent purchase of five customized dispatch consoles for my new dispatch center currently under construction. The sales team in particular Ryan Lynch have been extremely professional and accommodating meeting and exceeding all expectations, your professionalism and flexibility has not gone unnoticed thank you." Todd Anderson, Assistant Director, Radio Communications About the project: Our client required the expansion and development of a new state-of-the-art provincial mobile communication center along with the implementation of a new transportation and information center. They were looking for specialized furniture that significantly improved the comfort of the staff, while also creating an open and collaborative workspace that helped operators stay focused during long hours of work. About the solution: Our client chose the Transit S model from our line of control consoles. The Transit Console System is specifically designed and engineered for 24/7 mission critical applications such as: 911 Dispatch, Surveillance, Security, Network, Command and Control centers. The reasons why they chose it are the following: It provides optimal ergonomic adjustments thanks to its sit/stand capabilities and dual worksurfaces. Our consoles are equipped with heavy-duty CPU enclosures and personal storage cabinets that are secured and stay out of sight, while also remaining easily accessible. The Transit system is designed to provide an excellent cable management system throughout the console that allows secure access to cables at all times. The console can be modified in shape, size, color and functionality to respond the specific needs and requirements of your control room. Each monitor work surface can be equipped with an optional focal shelf that lets the operators adjust the depth of their monitors with a smooth back and forth motion. There is also a slat wall option but our client did not chose this option. The personal environmental system allows operators to adjust the temperature at their individual workstation without disturbing their colleagues in the room. Our worksurfaces are equipped with a comfortable and durable urethan edging that gives extra comfort to operators when their arms are supported on the console. They also add an accent of personal touch and style to the control consoles. About the result: Our client now enjoys a modern control room with durable and reliable control consoles. Our products addressed the needs of our client by creating a heavy-duty work place that’s also full of accessibility and comfort. With the height adjustable worksurfaces operators can switch their posture with the flick of a button and remain focused during longer periods of time. The cockpit design also creates a personal space within the workstation without isolating the operator from their colleagues. This leaves open the door for collaboration. The focal shelf on the monitor work surface also creates an adjustable monitor array that follows the ergonomic guidelines from The Human Factors and Ergonomics Society. This way operators have a reduced eye-strain and enjoy a screen set-up that is optimized for every user. The monitor arms also support the task lights that provide lighting and can be adjusted in very specific ways, reducing glare and keeping the workstation properly lit. The primary wide worksurface combined with the monitor worksurface create a clutter free space. This also allows the operators to use as many accessories, tools and peripherals as needed throughout the day. The steel substructure which carries the weight all things mentioned above also creates a robust and easy to ease pathway of cables and electrical raceways for excellent cable management. The CPU enclosures and the personal storage cabinets underneath the worksurfaces remain always secured. Also underneath the worksurfaces there is lots of leg room for the operators when they choose to work while sitting down. Are you looking for excellent quality control room furniture? Start reading this article. Thanks to these features that empower the staff throughout the day, the heavy-duty materials, and the ergonomic design will ensure our client enjoys a reliable and durable control room for years to come. If you are also in the process of renovating a control room or maybe you are designing a control room from scratch, contact us through this form so that we can help you get started.

The Role and Function of a Command Center A command center is a centralized space used to monitor, control and manage operations. They are usually located inside a secure building or room, and they are operated by private organizations and governments. Due to the sensitive nature of certain applications, command centers are designed to be highly secure and to ensure the performance of mission-critical operations. Also referred as “CC”, command centers are used in multiple applications including air traffic control, network operations, security and process control. The command center is “ the agency's dispatch center, surveillance monitoring center, coordination office and alarm monitoring center all in one. ” Each industry requires unique tools to effectively manage its operations and one of these tools is specialized furniture. In this article, we will review the different types of command centers based on different applications and use cases. Network Operation Centers (NOC) A NOC is also known as a Network Management Center. Network operation centers NOCs serve to monitor and troubleshoot specific network or software related issues. “ It is the first line of defence against network disruptions and failures .” NOCs responsabilities include the following: software distribution router updates domain management software DDoS attacks troubleshooting power outage and network failure repair Daily tasks are performed by IT technicians over computer, telecommunications or satellite networks. IT service providers or managed services providers (MSP) use NOCs to ensure 24/7 service for their clients. MSP NOCs can be maintained in-house, outsourced to a third-party, or use a mix of both solutions. If an issue were to occur, IT technicians are trained to quickly identify the origin of the failure and reduce down times. This is why control consoles inside a NOC are designed with ease of access in mind. This means access panels both on the front or the back on the furniture, sliding trays inside the CPU enclosures, cable chains to protect the wires while the furniture is in motion, electrical raceways to separate data and power cables, and many more options. Talking about setup options, IT technicians work with multiple monitors, requiring them to use specialized furniture that supports the weight of the equipment. Also, control consoles in NOC are required to have 24/7 capabilities to ensure that all software, hardware, and networks are working. Other common equipment found in network operation centers includes: video walls portray details of highly significant alarms on going incidents and general network performance KVMs rack installations IP-PDU setup Server cabling ensuring the reliability of the network. Learn more about Sustema's command center consoles & technical furniture. Emergency Operation Centers (EOC) “An EOC is a central command and control system responsible for carrying out the principles of emergency preparedness and emergency management, or disaster management at a strategic level during an emergency, and ensuring the continuity of operation of a company, political subdivision, or other organization.” ( FEMA 2022 ) The primary tasks of staff in an emergency operations center include: Collecting, analyzing and sharing information Supporting resource needs and requests, including allocation and tracking Coordinating plans and determining current and future needs In some cases, providing coordination and policy direction. “It is important to note that jurisdictions establish EOCs to meet their unique requirements and needs, so no two EOCs have the exact same design.” (FEMA 2022). Control room furniture requirements include: support for constant use throughout 24/7 operations support for multiple monitor arrays ergonomic features like height adjustable worksurfaces rich cable management integration precise adjustments in lighting clutter-free workspace An emergency operation center can be a physical or a virtual location. As well as a temporary or permanent solution in a central facility. EOCs may be located near emergency communications center (ECC) also known as a public safety answering point or PSAP. More on that type of command center below. Public Safety Answering Points PSAP PSAPs are in charge of answering 911 emergency calls and providing help to callers. 911 dispatchers redirect the calls to the relevant agencies like: Fire department Police department Medical and ambulance services PSAPs vary in terms of the population they serve and can be found both in large cities or smaller towns. They are staffed by a combination of supervisors, dispatchers and telecommunicators, all equipped with their own control console, designed to adapt to the needs of their particular agency. Organizations such as the National Emergency Number Association (NENA) and the Association of Public-Safety Communications (APCO) are responsible for setting industry standards and advancing the implementation of new technologies in the industry. For instance, the Next Generation 9–1–1 (NG911) is an initiative which will enable PSAPs to respond to text messages, images, and video. Learn more about Sustema's ergonomic dispatch consoles adapted to the needs of 911 dispatchers and call takers in the PSAP. Security Operation Centers (SOC) Security operations centers commonly knows as the SOC is a specialized facility in charge of managing security issues within a building, facility or operation. SOCs are often equipped with data processing technology to monitor and control various functions including alarms, doors, and entry barriers. Similarly, information security operations centers also referred to as ISOCs are dedicated departments in charge of handling critical information systems and endpoints surveillance. Security operations centers can be found in airport customs, law enforcement and various other agencies requiring some degree of 24/7 surveillance capabilities. The SOC ensures that security protocols are being followed during critical events as they are the first to be notified of incidents. For example in an airport, the SOC is responsible for handling issues pertaining to contraband, weapons, hazardous materials but also issues regarding flight delays, passenger injuries, and damaged equipment. SOC infrastructures are equipped to protect sensitive data and comply with industry or government regulations. For instance, specialized furniture & control consoles, firewalls, IPS/IDS, breach detection solutions, event management (SIEM) system, telemetry, packet capture, Syslog, and other methods so that data activity can be correlated and analyzed by SOC staff. Sustema's control room consoles are ergonomically designed to handle multiple monitor for surveillance applications and include all the power/cable management system required in IT intensive environments. Tactical Operation Centers (TOC) The tactical operations center also known as TOC refers to a command post for law enforcement and military applications where a small groups of officers and military personnel guides members on the field providing them with tactical support during missions. TOCs are staffed by personnel responsible for analyzing and reporting incidents during critical situations. There are also more permanent tactical operations centers like NORAD , which conducts North American airspace defense operations 24/7/365. Since communication is crucial for the success of operations, TOCs are often designed to provide line-of-sight communication between team members and the operation officer or commander. Considering the degree of sensitive information that is managed in this type of command center, TOCs operate advanced computer systems to keep track of operational progress and maintain active communications with personnel on the field. Tactical operations centers will often be equipped with a video wall system and control room furniture to provide situational awareness for 24/7 operations. Note that smaller TOCs setups such as temporary tent outposts and vehicles/vans bring an array of supplementary security issues to consider. Learn more about Sustema's tactical operation center consoles and modular video wall solutions. Combined Operation Centers (COS) Combined operations centers are large common areas overseeing the operations of various sub-divisions. This type of command center is often used for air and space traffic control, broadcasting and process control applications. For example, in the U.S., the Air & Space Operations Center (AOC) integrates multiple divisions into one strategic center to benefit from increased coordination among different actors and access to specialized information. The divisions managed under this COS include: the strategy division (SRD) the combat plans division (CPD) the combat operations division (COD) Intelligence, Surveillance Reconnaissance Division (ISRD) the Air Mobility Division (AMD) Whenever more than one military division is needed, for instance the naval or aviation divisions, these can be incorporate into the Joint Air and Space Operations Center (JAOC). In a case where the international operations (NATO) pertaining to the air and space sectors are needed, the AOC joins to become the Combined Air and Space Operations Center (CAOC). “Keeping these systems operating requires hundreds of people, working in satellite communications, imagery analysis, network design, computer programming, radio systems, systems administration and other fields.” US Air Forces Centra l. Learn more about Sustema's combined operation center consoles and modular video wall solutions. About Sustema Inc. Over the last 30 years, Sustema has successfully helped thousands of customers in North America to organize and manage their mission-critical environments, command centers, 911 dispatch centers, war rooms, IT labs, data centers, and collaborative environments. Are you looking for control room furniture? Let’s start working on your project, simply fill out this form .

The Project: The distribution and asset management division of Kinectrics was tasked with creating a lab control room to execute a variety of customer applications. The new control room is a collaborative space where the engineers from Kinectrics can work directly with the end-users on their projects. “We had used Sustema for the fit-out and installation of the furniture for our lab workstations. This happened during the COVID pandemic and the work required a bit of coordination and multiple deliveries. I found the support and communication from Sustema to be extremely quick, thorough and helpful. This included follow-ups on documentation associated with the equipment, as well as accounting for every screw and cable management part. We’re very happy with the end result.” - Donal Murray, Senior Engineer Our Solution: We were approached by Kinectrics to design a technical furniture solution for 6 people within a small room roughly the size of a shipping container. In our introductory meeting we were made aware of the following challenges and needs: Integrate height-adjustable work stations The comfort of the engineers and the adaptability of the work stations was a key decision factor Warranty and durability of the work stations were a key need Cable Management was required CPU Storage was required Personal Storage was required Access to power was requested on the surface Seating options were also requested Once the needs were uncovered we met with our design to come up with a solution and drawing. We concluded that our height-adjustable Focus Series C-200 console could meet the needs of the client. The Focus was perfect for this application as it gives us flexibility and is specifically designed for IT critical environments just like the Kinectrics control room. The Result: Through collaboration with Nick and Garreth and serious consideration of multiple designs, we arrived at the perfect solution. What made our client feel confident was the fact we offered a lifetime warranty, made the consoles fit the room, and provided flexible and professional installation at the height Covid-19 pandemic. Here is what our client had to say about us directly a year after we installed this project. “Mark was fantastic to work with. We had some changing requirements that came up through project execution and also needed a visit to the showroom to try out the chairs in COVID. Mark was most accommodating of it all. Sustema is excellent to work with. Would definitely recommend them and Mark.” - Garreth Coelho, Business Area Director, Distribution & Asset Management About the Author Mark Meschino Account Manager | Sustema Inc. mark.meschino@sustema.com https://www.linkedin.com/in/mmeschino/

The night shift, also known as the Graveyard shift , “is a period of work, for example in a factory, that begins late at night and ends early in the morning”. Telecommunicators and emergency dispatchers work in 911 control rooms for long shifts into the night. This means that they must remain alert throughout the night. But this is easier said than done. It takes time and practice to remain active and alert at night, especially when your job is so stressful and high stakes. So how do public safety professionals prepare for night shift? Creating an environment for daytime sleep that will help you when working night shifts Public safety telecommunicators working night shifts start with changes at home, these include changes on your physical space, as well as to your habits and behaviors. You can try the following steps to adapt your home and make it easier for you, and more comfortable, to work long hours into the night: Use black out curtains or a sleep mask to reduce how much light there is in your bedroom. After your shift ends, wear sunglasses if you’re driving home or if you have to go outside. To counter noises during the day, consider using ear plugs, fans, or white noise to drown out other background sounds. Be consistent with your bedtime during your work week. Create a routine or a schedule for other activities in your life like exercise, house chores, spending time with family and loved ones, hobbies, etc. During your days off and the night before your first shift back get a full night’s rest. Involve your household by sharing with them your work and sleep schedule, as well sharing a daily meal to keep yourself grounded even on working days. Prepare snacks and meals ahead of time. The ideal lunch includes some protein, along with greens or other vegetables. For snacks go for healthy choices like whole fruit, trail mix, or a high-protein energy bar. Night shift workers should also consider supplementing with vitamin D, as reduced sun exposure can lead to deficiency. ((Luca Copetta et al., “Are Shiftwork and Indoor Work Related to D3 Vitamin Deficiency? A Systematic Review of Current Evidences,”  Journal of Environmental and Public Health , Sept. 10, 2018:  https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6151365/ ) ) Avoid unnecessary risks like driving tired after your shift is over. If you are feeling tired on the drive home, pull over for a nap. Changes at the 911 control room to stay awake. You can implement these changes in your workplace to help you stay awake and remain alert when working the night shift. Try these tips to help you assist those in need more effectively. Taking well-timed naps during a shift can help night workers increase alertness and reduce the risk of making errors. Some centers allow for 15-minute breaks and a 45 minute lunch break. If your employer doesn’t already have a policy in place that supports napping, consider talking to management about adopting one. Cluster your night shifts together so that your body can get used to one schedule instead of being on adaptation mode constantly. Staying hydrated will help keep you energized and alert. Avoid sugary sodas and fruit juices, which will make your blood sugar spike and then crash.  Experts recommend about 11 cups (88 oz.) of water per day for the average woman and 16 cups (128 oz.) for the average man.  Avoid drinking any caffeinated drinks in the hours leading to the end of shift. Consider avoiding energy drinks that are high in sugar and caffeine.   Studies show an association with negative health effects , including elevated stress levels, higher blood pressure, increased risk of obesity, and poor-quality sleep. Finding a mentor, co-worker, or friend who can offer advice or will simply listen to your concerns can be invaluable. Exercise is a good idea to stay awake. If your center has standing desks or ergonomic control consoles, change postures throughout your shift. Equip your 911 control room with specialized furniture At Sustema we have 30 years of experience in designing ergonomic control room furniture for emergency communication centers and PSAP. By taking the time to tailor your setup to your unique requirements, you can create a working environment that is both efficient and comfortable for telecommunicators and dispatchers working night shifts. Contact us if you are looking for 911 dispatch consoles to create an ergonomic workplace.

In 24/7 control room environments, ergonomics plays a crucial role in reducing fatigue and increasing productivity. By making proper adjustments to your chair and console, you can create a comfortable and efficient workspace. Sustema control room consoles are designed to allow users to move and change posture throughout the day, maximizing productivity and minimizing fatigue. The advantages of an effective ergonomic design include reduced discomfort, avoiding injuries, increasing job satisfaction, and enhancing productivity.   1. Start with Your Chair: Adjust your chair's seat height so that your feet are flat on the floor and your knees are at a 90-degree angle. Set the seat depth to leave 2-3 fingers' width between the seat edge and the back of your knees. Adjust the lumbar support to fit the natural curve of your lower back, and fine-tune the armrests to support your elbows at a 90-degree angle when typing. Look for a chair with adjustable backrest height, appropriate seat width, adjustable seat height, a stable base, and a system that dissipates weight, such as the Ergo Air Suspension System (EAS2).   2. Position Your Console: Set the work surface height to allow your forearms to be parallel to the floor when typing. If using a sit-stand console, start in a seated position and adjust the height of the worksurface so that your elbows are positioned in a 90 degree angle . Next, ensure there's enough clearance for your legs under the work surface. The depth under the desk should be more than or equal to 24 inches for proper leg clearance. For standing desks, the desk height should be between 23 to 48 inches to provide enough knee clearance.   3. Align Your Monitors: Position your primary monitor directly in front of you, about an arm's length away. Align the top of the screen with or slightly below eye level and tilt the monitors slightly upward to reduce neck strain. Raise the monitor using a monitor arm or sturdy objects, and align the center of the monitor with the midline of your body to avoid neck and trunk rotation.   4. Keyboard and Mouse Placement: Position the keyboard directly in front of you, close to the edge of the work surface. Place the mouse close to the keyboard to minimize reaching. Consider using a keyboard tray if needed for proper height adjustment. Keep your hands parallel to each other in a neutral position when using the keyboard. Ergonomic keyboards with separated keys or an angled design can help maintain a more natural hand posture.   5. Optimize Your Standing Position: When using sit-stand features, maintain the same ergonomic principles as sitting. Use an anti-fatigue mat to reduce leg and back strain, and alternate between sitting and standing throughout your shift. Adjust the focal adjustment on the control console and take advantage of programmable height settings for quick adjustments between shifts. The best sitting and standing ratio for optimal comfort and energy levels is 1:1 or 2:1 sitting time versus standing time.   6. Adjust for Multiple Users: If sharing a workstation, take time to readjust at the start of each shift. Ensure your workstation is organized for the next shift by placing all tools in their proper place, using a slat wall organization system or integrated storage cabinets. With furniture intended for multiple shifts, ensure all users understand how to adjust the console to their needs, including focal adjustments and the height-adjustable work surface. Here is a guide for dealing with common problems with control consoles .   7. Manage Cables and Clutter: Use cable management features to keep wires organized and out of the way. Utilize integrated cable chains to protect wires while the console is in motion. Integrated electrical raceways can help keep equipment secure from interference by keeping data and power separate, thus avoiding electromagnetic interference. Monument outlet ports can help reduce clutter on the work surface by providing direct access to data and power.   8. Fine-tune Lighting: Adjust task lighting to reduce glare on screens and position lights to avoid casting shadows on your work area. Control consoles integrate task lights designed for continuous use in mission-critical environments, allowing for precise adjustments in the intensity and direction of the light. Consider using indirect lighting, such as recessed ceiling lights or wall washers, to provide uniform illumination across the control center, reducing eye fatigue.   9. Regular Movement and Stretching: Even with perfect ergonomics, regular movement is crucial. Incorporate simple stretches into your routine, especially for the neck and shoulders. Being able to change from a sitting position to a standing position with the push of a button helps create a more comfortable environment, promoting changes in posture and helping operators remain focused on their tasks. Take short 2-minute breaks throughout the day to move, stretch, clear your head, and rest your eyes.   An ergonomic and comfortable work environment benefits both employees and employers, leading to better employee retention, fewer complaints, reduced discomfort, fewer injuries, increased job satisfaction, and enhanced productivity. In 24/7 work environments like control rooms and 911 call centers, advanced tools and equipment are essential to ensure the overall performance of the organization, which is ultimately dictated by the comfort and well-being of the operators making critical decisions. It's important to personalize these adjustments to your body and preferences and reassess your setup periodically.   Want to learn more about ergonomic solutions for your control room? Contact our experts for a personalized assessment and discover how our adjustable consoles can enhance your comfort and productivity.

Last week the Sustema team took to Orlando for the APCO 2024 International Annual Conference & Expo. The event brought together public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors.   We want to thank everyone who dropped by our booth. Meeting in person with the professionals who use our products and getting to talk with them about their needs is our favorite part of the conference. If you couldn’t make it this year to APCO hopefully we can meet next year at APCO 2025 in Baltimore. This is a video of our booth at APCO 2024, showcasing all three consoles and some storage units. We took 3 different models: The first is a dual worksurface console with a wall system for cable management and plenty of leg room, one of our Transit Series console . The second one is a linear console with a slat wall system and a dual work surface to create a clutter-free workstation. The third one is a single surface console that can maximize available space in a control room. Here are some pictures from our booth, including our team of specialists and our control consoles for telecommunicators and dispatchers. Are you looking for ergonomic 911 dispatch consoles to renovate your center?  We have more than 25 years of experience designing and manufacturing control room furniture. We take pride in building control room furniture that meet our clients’ specific needs and requirements. If you have any questions, please contact us by email at info@sustema.com , by phone on our toll-free number 1-800-455-8450, or by chatting with us directly on our website.

Are you puzzled by the alphabet soup of electrical certifications on your products? Understanding the differences between UL, CSA, and CE markings is crucial for manufacturers, retailers, and consumers alike. In this comprehensive guide, we'll demystify these important safety standards, explaining what each certification means, where they're applicable, and why they matter. Whether you're sourcing components, developing products, or simply curious about the symbols on your electronics, this post will equip you with the knowledge to navigate the world of electrical product safety certifications. By the end, you'll confidently distinguish between these standards and understand their implications for product quality and market access. UL Certification: The Gold Standard for US Electrical Safety The UL certification stands for Underwriter Laboratories and only applies to the USA. While there are many variations under the UL mark, the two main ones are UL Listed and UL Recognised Component. Learn more What is the difference between UL Listed and UL Recognized Component? UL Listed means that UL has tested representative samples of a product and determined that the product meets specific requirements. If the product passes the test, the manufacturer is then allowed to stamp the product with an official UL Mark for quality assurance and marketing purposes. In some cases, UL Listed products may also be evaluated for compliance with additional requirements such as energy efficiency; safety; use in gas-fired equipment, plumbing, security, and signaling applications. UL Recognized Component means that UL has evaluated only some components or materials used inside a complete product or system. Since UL Recognized only applies to the components, the letters “U-L” cannot be used when advertising the products. The appropriate symbol for promoting a UL Component Recognition is the UL Recognized Component Mark. CSA Certification: Canada's Mark of Safety and Quality CSA stands for the Canadian Standards Association, a Canadian group that offers certification labels for electrical products, mechanical products, or ‘at risk’ ones in general. The CSA certification marks are recognized and widely accepted around the world. The CSA logo, found on many products, indicates that the product, process, and service have been tested according to Canadian or U.S. standards. CSA marks can be found on a wide variety of North American products including electrical and electronic, gas-fired, and personal protective equipment among other products. Learn More CE Marking: Europe's Self-Declaration of Product Conformity The CE certification is a symbol that a manufacturer marks to a product so that it can be sold in Europe. The CE mark means that the manufacturer takes full responsibility for the compliance of a product with all applicable European health, safety, performance, and environmental requirements. The CE marks are very different from other certifications such as UL, or CSA in that these can be used once the governing organizations have tested and approved that the products meet the applicable standards. In the case of the CE mark, there is no governing organization that oversees if products meet the applicable European standards, therefore making the manufacturer fully responsible to comply with EU regulations. When you see the letters CE on products like electronics and other household appliances, boats, or toys, those products meet the standards to be sold in the European Union and a handful of other European countries that subscribe to the same standards. It represents the French phrase "Conformite Europeenne," which indicates conformity with European law . Learn More Why Sustema Knows Electrical Certifications Inside Out Sustema is a leading manufacturer of technical furniture and consoles for control room environments. With 25 years of experience in the industry manufacturing specialized solutions for IT- intensive environments, Sustema has acquired extensive knowledge in the different types of electric standards to certify the quality of our products and to ensure our clients comply with North-American standards. Contact us to talk with one of our representatives and advise you on the latest industry-standard for control room consoles.

When designing a control room layout, it's crucial to consider ergonomic guidelines to ensure operator comfort, safety, and efficiency. Proper desk clearances and workstation spacing are key factors in creating an optimal work environment. These clearances are just one aspect of designing an efficient control room layout - for more tips, check out our blog post on how to create an optimal control room floor plan . In this article, we'll dive into the specific ergonomic clearances needed for different control room setups, including the recommended space behind desks, between back-to-back workstations, and for various traffic flow scenarios. We'll also discuss the importance of understanding these clearance requirements and provide tips for auditing and analyzing your control room layout. By the end of this post, you'll have a clear understanding of the ideal desk spacing and clearances to create an ergonomic, productive control room environment Understanding the Clearance Requirements in a Command Center To create an ergonomic and efficient control room layout , it's essential to have a clear understanding of the necessary clearances and how they should be integrated into the design. This involves investigating, auditing, and analyzing the control room's specific needs. Here are several methods to gather this information: On-site visits : If possible, visit the existing control room or a similar facility to observe the current layout and identify potential improvements. Procedure review : Examine existing procedures and documentation related to the control room's operations and ergonomic requirements. Stakeholder consultation : Liaise with key personnel, such as operators, supervisors, and management, to obtain valuable insights and requirements specific to the control room. Industry benchmarking : Consult with other control rooms in similar industries to learn from their experiences and best practices. Expert advice : Engage with suppliers and consultants specializing in control room design to leverage their expertise and stay informed about the latest trends and recommendations. Recommended Room Layouts for Command Centers When designing a command center, certain room layouts are more conducive to efficient communication and collaboration among operators. The following space arrangements are recommended for functional groups: Square layout Circular layout Hexagonal layout These layouts maximize communication links between operators, promoting teamwork and quick decision-making. Additionally, it's wise to reserve extra space, up to 25% of the total area, for future expansions or modifications as the command center's needs evolve over time. By combining a thorough understanding of clearance requirements with an optimal room layout, you can create a command center that enhances operator performance, safety, and comfort. Traffic Guidelines for Optimal Ergonomic Clearances To determine the appropriate space allocation for passageways in the command center, it is essential to consider the volume and frequency of foot traffic. This information will guide the efficient configuration of console layouts . The following traffic guidelines provide a framework for space planning: Zero Traffic : No passageway is required behind or between workstations, as no staff member needs access Low Traffic : A narrow passageway is sufficient when only two to three staff members require infrequent access to their personal workstations, and no other staff needs to use the passageway. Moderate Traffic : A wider passageway is necessary when staff require regular access to workstations, meeting rooms, file units, printers, or other shared furniture and equipment located beyond the immediate workstation area. High Traffic : The widest passageways are required when all staff members need frequent access to various parts of the work environment, passing through the area in question. Workstation Against Vertical Barrier When a workstation is positioned against a vertical barrier (e.g., a wall) with zero traffic behind it, the minimum clearance between the work surface and the rear barrier should be 42 inches (107 cm). This allows for adequate space for the worker to move and adjust their chair without obstruction. Conditions The workstation is isolated, meaning no other workstations or frequently accessed areas are located behind it. There are no reasons for other personnel to pass behind the worker, as no shared equipment or amenities are located in that area. A vertical barrier, such as a wall, is present directly behind the work surface, limiting the available space. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: As shown in the graphic, the 42-inch (107 cm) clearance allows the worker to move freely and adjust their chair without obstruction, even when the workstation is placed against a vertical barrier. This configuration is suitable for situations where no foot traffic is expected behind the workstation, and the worker does not require access to shared resources or equipment located behind their workstation. One or Two Entry Points with Low Traffic When low traffic behind a workstation is required occasionally, such as when two to three personnel need passage to an adjacent workstation, the clearance between the work surface and the rear barrier should be 54 inches (137 cm). Conditions The workstation is adjacent to other workstations, and two to three personnel require occasional passage behind the seated worker. Access to the workstation may be one-sided or two-sided. In the case of two-sided access, an alternative corridor must be provided to prevent other personnel from using this passage (e.g., a one-sided access example would be an enclosed cubicle, while a two-sided access example might be a bank of three desks with access from either side). Only personnel working at adjacent stations require passage; the area does not support any other traffic. The occurrence of passage is low, and the number of personnel needing access is limited. A vertical barrier is present behind the work surface. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: In this configuration, the 54-inch (137 cm) clearance provides sufficient space for the occasional passage of two to three personnel behind the seated worker. The limited traffic and restricted access to adjacent workstation personnel ensure that the passageway remains unobstructed and does not disrupt the worker's activities. One or Two Entry Points with Moderate Traffic When moderate traffic behind a workstation is required occasionally, such as when several personnel need passage to a workstation, room, office, office equipment, etc., the clearance between the work surface and the rear barrier should be 65 inches (165 cm). Conditions The workstation has adjacent workstations, rooms, printers, file units, or other furniture/equipment that personnel require regular access to by passing behind the worker. Staff requiring passage do not necessarily have workstations adjacent to the area where the passage is required. The occurrence of passage is moderate, and the number of personnel needing access is moderate. A vertical barrier is present behind the work surface. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: In this configuration, the 65-inch (165 cm) clearance provides adequate space for the regular passage of several personnel behind the seated worker, enabling access to adjacent workstations, rooms, office equipment, and other shared resources without causing significant disruption to the worker's activities. Subsidiary Aisle (Corridor) Behind Workstation Required for Regular Usage (High Traffic) When a subsidiary aisle or corridor behind a workstation is required for regular usage, indicating high traffic, the clearance between the work surface and the rear barrier should be between 71 inches (180 cm) and 77 inches (196 cm). The ideal measurement for this configuration is 77 inches (196 cm), as it provides the best option to reduce the potential for obstructions. However, 71 inches (180 cm) is considered the minimum acceptable clearance, taking into account the observation that office chairs are frequently left more than 42 inches (107 cm) away from the desk. Conditions The workstation backs onto a corridor used by any personnel as a regular passage to access various parts of the work environment. The corridor meets the definition of a subsidiary aisle for this dimension. If it is a primary aisle, the passage width must be at least 43.4 inches (110 cm), rather than 35 inches (89 cm). A vertical barrier is present behind the work surface. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: In this configuration, the 71-inch (180 cm) to 77-inch (196 cm) clearance, combined with the subsidiary aisle, ensures sufficient space for the regular passage of personnel behind the seated worker, minimizing the risk of obstructions and disruptions to the worker's activities. Workstation Against Another Workstation One entry point with zero traffic required beyond workstations : the clearance behind the work surface is 78”. The graphic below illustrates this workstation configuration: Conditions Workstations are designed to be self-contained units. No additional space is needed for other personnel to pass behind workers. Computer Always position computers on the left side of the desk. This arrangement allows for right-handed telephone and writing areas, preventing chair conflicts. Each chair has a 42" rollback area, with a 6" overlap in the center. This shared buffer zone minimizes potential obstructions. The front edge of the desk or the extended keyboard platform marks the work surface boundary. Limited-Traffic Workstation Layout: 84" Clearance One or two entry points with low traffic beyond workstation is required occasionally (two to three personnel require passage to an adjacent workstation): the clearance between work surfaces is 84”. The graphic below illustrates this workstation configuration: Conditions Workstations have adjacent desks where two to three personnel require occasional passage beyond the seated workers. Access may be open on one side or two sides, although if two-sided additional corridor access must be provided to avoid use of this passage by other personnel. Only personnel working at adjacent stations require passage, no other traffic is supported. Low occurrence and low number of personnel. Computer set-up should always be left justified so that the telephone and writing surface will be to the right and more importantly, so that chairs are not against each other. The 30” static chair space and 24” dynamic passage are used based on the low frequency of the passage. The work surface edge is considered to be the front edge of the desk or a keyboard platform in its operational position. Moderate-Traffic Workstation Layout: 95" Clearance One or two entry points with moderate traffic beyond workstation is required occasionally (several personnel require passage to a workstation, room, office, office equipment, etc.): the clearance between work surfaces is 95”. The graphic below illustrates this workstation configuration: Conditions Workstations has adjacent workstations, rooms, printers, file units or other furniture/equipment that personnel require passage behind the work to access on a regular basis. Personnel requiring passage do not necessarily have workstation adjacent to the passage area. Moderate occurrence and moderate number of personnel. Computer set-up should always be left justified so that the telephone and writing surface will be to the right and more importantly, so that chairs are not against each other. The 35” High Traffic passage is used based on the moderate frequency of the passage. The work surface edge is considered to be the front edge of the desk or a keyboard platform in its operational position. High-Traffic Subsidiary Aisle Layout: 107" Clearance Subsidiary aisle (corridor) between workstations required for regular usage (High Traffic) where the clearance between work surfaces is 107”. The graphic below illustrates this workstation configuration: Conditions Workstation backs on to a corridor used by personnel as regular passage to access various parts of the work environment. The corridor meets the definition for a subsidiary passage for this dimension. If it is primary aisle, the passage width must be 43.4” not 35”. Computer set-up should always be left justified so that the telephone and writing surface will be to the right and more importantly, so that chairs are not against each other. The work surface edge is considered to be the front edge of the desk or a keyboard platform in its operational position. Definition of Workstation Spaces Understanding the various spaces within a workstation is crucial for optimal office or control room design. Here are the key areas to consider: Static Chair Space: The area occupied by the chair and worker while actively engaged in computer-based tasks. This space ensures the worker can comfortably perform their primary duties without interference. Dynamic Chair Space : This zone allows for typical daily seated movements, including turning, swiveling, and adjusting the backrest angle. It accommodates the natural range of motion required for comfortable, ergonomic work. Rollback Chair Space : The clearance needed for a worker to easily exit their chair without colliding with rear structures or furniture. This space is essential for smooth transitions and workplace safety. Dynamic Passage : The width required for a single person to comfortably walk between two vertical obstructions. This ensures easy movement within the workspace without disrupting seated workers. High Traffic Passage : A wider corridor designed to accommodate moderate foot traffic behind seated workers or serve as a subsidiary aisle. This space is crucial for maintaining workflow in busier office environments. By carefully considering these spatial definitions, designers can create ergonomic, efficient, and comfortable workspaces that enhance productivity and employee satisfaction Ready to take your control room or mission-critical environment to the next level? Whether you're planning a new control room, upgrading an existing space, or simply looking to improve your current layout, implementing these ergonomic principles can significantly impact your team's performance and well-being. Contact us now to get started on your journey to a more effective, comfortable, and productive control room environment. Sources City of Toronto (2016). No Tittle. Security Control Center Space Requirements (2006). https://www.rcmp-grc.gc.ca/physec-secmat/pubs/g1-013-eng.htm

About our client, an internationally recognized police organization. A police organization that employs more than 1,600 sworn officers and 600 civilians which is an internationally recognized policing leader. Their members serve one of the most diverse and fastest-growing communities in Canada, patrolling areas ranging from serene rural landscapes to urban cityscapes and ensuring the safety and security of residents who identify with more than 200 ethnic origins, practice more than 10 different religions and speak more than 16 unique languages. About the project: Building an emergency operations center Our client’s Backup Communications Centre needed updated consoles to meet the additional headcount and increasing technological demands. As such, the purpose of this new Communications Centre was to receive 911 calls from public phone networks and Police radio networks, this facility would also dispatch response services by radio to handle the emergency. The goal for this renovation was to increase the effectiveness and efficiency of future police service capability when and if a backup centre is required. Much of the center was to be a call taking and dispatch area. The placement was twofold; to accommodate as many available stations as possible, and to encourage communication between call takers. The console setup was required to muffle sound where possible and provide each user with a personalized console that could change height, adjust temperature, and lighting to suit the individual user. The Solution: Custom 911 Dispatch Control Consoles We designed specific configurations to suit these different user preferences and roles within the Dispatch Centre. Our client needed different types of consoles for each role in the room, which in total are 3, one for the supervisors, another type for the dispatchers, and a different one for the call-takers. Call taker control console: Dispatcher control console: Supervisor control console: All consoles have dual work surfaces, with plenty of space for peripherals and tools, and both surfaces are height adjustable. The worksurface features grommet holes and a monument system to access power and data, as well as urethane edging to prevent user fatigue. The monitor surface supports the heavy duty monitor post. To provide privacy the console features a wall system fitted with electrical raceways that are designed to help separate the cables by voltage. The wall system also features a slat wall, suited to mount more accessories like task lights, as well as some dividing panels on top of the wall system. The console is supported by a strong steel substructure, featuring cable paths and CPU enclosures with sliding trays. The cables connecting the CPU to the monitors run through a pair of cable chains to protect them while in motion. We designed the consoles to have more room for cables than specified, to assure easy access when needed and neat, clean looking. Additional space (thicker) in the wall has been designed to accommodate the quantity of cables needed. Filing cabinets: To complement the supervisor console we designed a filing cabinet with 3 drawers, 2 with a drawer box height of 4 inches, and a third one with a box height of 10 inches. All of them with a box depth of 24 inches. Leaving a 4 inches space where the users can run cables to the grommet holes on the top surface. The Result: A reliable, durable and efficient 911 backup communications center A total of two Supervisors consoles, eight Dispatcher consoles, 20 Call takers consoles, 4 furniture filing cabinets, and 30 24/7 Grade 2 Fabric Task Chairs. Our client chose our consoles for their 911 Communications Center because they met all of their technical requirements and selection criteria, which included quality, durability, efficiency, and functionality. Today, this regional police organization boasts a state-of-the-art 911 dispatch control center that runs non-stop, thanks to our Transit and Focus console systems. Our consoles offer numerous ergonomic features that help reduce stress and fatigue for operators, such as the ability to adjust the height of each worksurface and the urethane edging that allows for comfortable use during long work hours. Not only have these features improved dispatcher health and well-being, but they have also increased workflow and productivity. Overall, our Transit and Focus console systems have exceeded our client’s expectations and has contributed significantly to the successful modernization of their 911 communications center. Are you renovating your 911 communications center? We can help. To achieve an organized, and secured 911 communications center, our furniture integrated advanced cable management solutions such as electrical raceways in the wall structure and enclosed CPU enclosures. As well as incorporating dual worksurfaces with height adjustability, our control consoles are designed to fit and adapt to our client's needs and specific requirements and not the other way around. Take the next step towards a secure and efficient 911 control room by partnering with us. Contact our team of specialists and industrial designers to work together on empowering your organization toward a safe and productive future that puts you in control and ahead of the competition. To stay up to date with our latest case studies and developments, be sure to follow our social media .

Sustema goes to APCO 2024 Orlando Sustema is thrilled to announce our participation in the upcoming APCO 2024 Annual Conference & Expo, the premier event for public safety communications professionals. The conference, which takes place from August 4-7 at the Orange County Convention Center, West Concourse, in Orlando, Florida, brings together frontline telecommunicators, comm center managers, and public safety communications equipment and services vendors for four days of educational sessions, committee meetings, and special events, along with two full days of exhibits.   Venue The Orange County Convention Center, located at 9800 International Dr, Orlando, FL 32819, will serve as the hub for all APCO 2024 activities. This state-of-the-art facility provides ample space for attendees to explore exhibits, participate in educational sessions, and network with industry peers. Sustema at APCO 2024 As a leading provider of innovative control room solutions, Sustema is excited to showcase our latest products and services at booth 1938. Our team of experts will be on hand to demonstrate how our state-of-the-art consoles and workstations can help enhance dispatcher comfort, streamline operations, and improve overall performance in emergency communications centers.   APCO 2024 Orlando Highlights APCO 2024 offers a wealth of opportunities for attendees, including:   Educational sessions spanning 10 professional development tracks, with a focus on frontline telecommunicators, leadership development, comm center management, cutting-edge issues, and technology Networking events that provide a chance to connect with industry peers and exhibitors Exhibits featuring over 200 vendors showcasing the latest public safety communications products and services Career advancement sessions, healthy living seminars, and the opportunity to give back through a local blood drive   Engaging with Sustema In addition to our booth presence, Sustema is looking forward to engaging with the public safety communications community through the various events and activities offered at APCO 2024. We invite all attendees to visit us at booth 1938 to learn more about how our solutions can help elevate their control room operations to the next level.   Register now for APCO 2024 Orlando Don't miss this opportunity to explore the future of public safety communications and discover how Sustema can support your organization's mission. Register now for APCO 2024, and be sure to stop by booth 1938 to connect with our team and experience our cutting-edge control room solutions firsthand. For more information about APCO 2024, visit apco2024.org . We look forward to seeing you in Orlando! Can't make it to APCO 2024 Orlando? If you are unable to attend APCO in person, we still want to connect with you. Schedule a virtual demo or consultation through our website, and we'll walk you through our control room solutions, discussing how we can help you build or renovate your space with specialized furniture that adapts to your specific requirements. Our team is ready to provide personalized recommendations to enhance your operations.