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As a supervisor overseeing a dispatch center, you understand the crucial role your team plays in ensuring public safety. With the upcoming renovation of your PSAP center, you have a unique opportunity to upgrade the physical space but also bring your team together and boost long-term morale. Let's explore how this renovation can go beyond aesthetics and positively influence the mindset and performance of your team, making the dispatch center a place where they truly want to continue making a difference. Involving dispatchers in the re-design of their workspace When embarking on the renovation for a dispatch center, it's essential to consider the impact it can have on the individuals who spend countless hours working in this environment. When you are in the initial stages of renovating a control room, you must consult with stakeholders inside your organization. Seek their input on aspects like workstation configuration, lighting preferences, and ergonomics. By valuing their opinions and incorporating their ideas , you demonstrate that their well-being and comfort are a priority. Start by asking them 2 simple questions: What do they like about their consoles? What don't they like about their consoles? If you want to get more specific, you can ask for their feedback and fill out our Console Survey. This will help you figure out if there is anything in the control room working against them. To bring your team together and boost morale you can also ask for their insight when personalizing their dispatch consoles. Thanks to customization options and accessories, each dispatcher can feel a sense of ownership of their workspace. Moreover, involving your team in the design and layout decisions can foster a sense of camaraderie and collaboration. This collaborative approach not only enhances their job satisfaction but also boosts their overall engagement and productivity. Designing a Control Room for Collaboration In a dispatch center, seamless communication and collaboration are crucial. A proper layout for the control center and a clutter-free workspace will empower dispatchers by improving their daily experience and reducing operator burnout. When planning the renovation, consider how people move from one corner of the center to another. Ask yourself these questions: Does the layout and console design encourage verbal communication with co-workers? Can a supervisor see all operators in the control room? Can the supervisors walk to the dispatchers in the most realistically direct path? As an example, in an PSAP control room, 5-6 seconds of walk time matter. When a supervisor needs to assist a new call taker with an emergency on the line. Separating the console placement to allow walk around gives flexibility as well. It can save walking around two or 3 consoles just to get to one. Learn more about clearances for adequate foot traffic here . By creating clear sight-lines between team members, you facilitate visual communication. Whether it's a quick glance of reassurance during a high-pressure situation or a nod of acknowledgement for a job well done, these small moments of connection can make a significant impact on team morale. You can also improve communication by giving dispatchers more tools to work with. For example, equipping their dispatch consoles with a status light to indicate if they are occupied or not is an easy way to inform others of their activities. Likewise, you can add a special color to said status light to indicate that they require assistance. Our ConsoleAlert® system integrates this concept letting operators request assistance from their supervisors directly from their console. ConsoleAlert® enables dispatch centers and PSAPs to streamline communication between operators and supervisors 24/7. Health and Comfort as Key Factors in Morale Boosting The dispatch center is a dynamic environment that operates around the clock, demanding the utmost focus and attention from its staff. To ensure dispatchers remain focused, you can equip them with dispatch consoles that integrate the following ergonomic features: Double worksurfaces : they create a clutter free workspace that helps operators to mantain their focus. Urethane edging : helps reduce strain related injuries when working long hours. Cooling fans and heaters : to regulate the temperature at the workstation. Monitor adjustments : to adapt to different workflows. Height adjustability : to allow dispatchers to work sitting and standing. Task lights : help operators to read documentation and take notes. Recognizing the significance of health and comfort in such a high-stress setting is essential for creating a supportive and productive workspace. During the renovation process, consider ergonomic principles and prioritize the well-being of your dispatchers. Ergonomically designed workstations, adjustable chairs, and proper lighting can significantly contribute to their physical comfort and help reduce the risk of strain or injuries. A comfortable and supportive workspace allows dispatchers to maintain their focus and perform their duties effectively without unnecessary distractions or discomfort. Incorporating elements that promote mental well-being is equally important. Consider creating designated quiet areas or break rooms where dispatchers can take a moment to recharge and decompress during their shifts. Comfortable seating, calming colors, and access to natural light can all contribute to creating a soothing environment that promotes relaxation and reduces stress. Are you renovating your control room? By involving your team members in the process and allowing them to personalize their space, you empower them and foster a sense of ownership. Contact us to start building your new control room and empower your staff with ergonomic furniture adapts to your needs and requirements.

As with other cables, the length has a direct impact on the quality of the information being transmitted. The greater the distance, the higher the risk of transmitting a lower image and sound quality. In some cases, complete data loss. There are 2 lengths to keep in mind when working with DisplayPort cables: Standard : The recommended cable length to ensure optimal performance is 1.8 meters (6 feet). Extended :DisplayPort cables can run up to 5m supporting up to 4k resolutions at 60fps before experiencing signal degradation. If we think of this in a mission-critical setting, it quickly becomes apparent why cable lengths are an important consideration. Using anything beyond the recommended lengths increases the chances of the risks mentioned previously. However, it is still possible to use longer DisplayPorts without being affected by those risks. If for some reason you need to use a long DisplayPort, there exist some options to do so without affecting the quality of the signal. For instance, using high-quality cables shielded with foil and braid layers to protect it from EMI/RFI interference. Another option for applications requiring 100+ ft. DisplayPorts is using signal boosters such as the B121–000. This device will even support monitor resolutions of up to 2560x1600 (60Hz) and 1920x1200 (120Hz). Due to their reliability over long distances, DisplayPort cables are the preferred audiovisual connection used in control rooms. However these cables are also ideal for video presentations, point-of-sale displays, classrooms and other applications requiring high-resolution video and multi-channel audio. DisplayPort can be used with most recent computers /laptops, CPU monitors, projectors and HDTVs. Are you looking to improve your control room setup? We can help. Contact our team of specialists to discover how we can build a control room solution that meets your needs and requirements.

Initialize height adjustable worksurface. In this short article, we will describe some common troubleshooting guidelines to follow when lifting columns that need to be reset. We will start by describing the different common terms and components of the height-adjustable columns. Diagram for height adjustable worksurface. Desk leg (DL): The lifting columns, typically with powder-coated steel profiles, are responsible for lifting the working load of the application. Control box (CBD6S): Both the computer and power supply of the system. Desk panel (DP): The user interface. Depending on the model, it is used to activate the application, set memory positions, display the height, display error codes, connect to mobile apps, and give reminders to the user. Motor cable: Transmits low voltage power (18-39 VDC) from the control box to the desk legs, and also transmits PIEZO signals when available from the desk leg. Mains cable: Transmits high voltage power (120 VAC in the US and Canada) to the control box. Standard Troubleshooting Procedures The desk will move down but not up . When a control box requires initialization, this is how the system is programmed to behave. P1) Initialize the control box Step 1 . Hold Down button on desk panel to ensure the desk is retracted to its lower limit (whether it’s the fully retracted hard stop or a configured lower limit). Step 2 . Briefly release Down Step 3 . Press and hold Down for 5 seconds, wait until all desk movement has stopped, then release If initialization is successful, you should see a slight up/down “handshake” movement of the desk legs If you have a desk panel with a display, you should also see E01 during this part of the procedure. P2) Check all cable connections Step 1 . Mains cable, connected to both the control box and power outlet. Step 2 . All motor cables, connected to both the control box and desk leg. a. Assuming a standard control box configuration, these must be connected in channels 1 and 2, or channels 1, 2, and 3 for a 3-leg table. They can’t be connected in channels 1 and 3 or 2 and 3 unless there is a configuration on the control box specifying this arrangement. Step 3 . Desk panel cable, connected to the control box in either port A1 or A2 (doesn’t matter which) P3) Check for any obstructions Step 1 . Check under, above, and on the sides of the desk for any obstructions that could prevent movement in either direction. P4) Check for faulty component(s) with error codes Troubleshooting Components with Error Codes The following error code should read "E##" on the keypad display. Some error codes are channel-specific which can help pinpoint the problem. Download the complete error code guide: ​Error Code ​Name Problem Cause Solution ​E01 Position Lost ​The desk has an unknown position and needs to be initialized ​Position error New Desk Leg added ​Initialize the system ( P1 ) ​E02 ​General Overload Up ​Overload in upward direction has occurred ​Obstruction Bad leg or motor cable ​Check all cable connections, ( P2 ) initialize the system ( P1 ) ​E03 ​General Overload Down Overload in downward direction has occurred Obstruction Bad leg or motor cable ​Check all cable connections, ( P2 ) initialize the system ( P1 ) ​E08 ​Watchdog ​Indicate that software failed to kick watchdog ​Program Fault ​Unplug mains cable for 15 sec Initialize the system ( P1 ) Replace Control Box ​E09 ​LIN Collision ​Collisions detected on the LIN bus ​ Key pressed on two or more connected handset simultaneously Multiple LINBUS devices activated ​Check if another desk panel is connected and being activated Unplug all but one desk panel and test system ​E10 ​Power Fail ​Power fail happened, or power regulator adjusted below 10% ​Mains cable pulled during driving Internal fault Only 1 battery for a 3- or 4-channel system ​Check mains cable is not caught, and is allowed to freely travel Use strain-relief loop built into control box Use a 2nd battery; charge batteries Contact us to upgrade your control room furniture. Contact us to upgrade your command center with height adjustable furniture that keeps your team comfortable and empowers your operations.

Many businesses, both small and large, where trading and portfolio management take place currently invest in trading rooms. These trading rooms are made up of "desks" otherwise known as trading desks, or trading control consoles. The characteristics of these specialized work environments depend heavily on the particularities of the business and the software used. How to set up a modern trading room?  These trading rooms are electronic sources of financial and investment data, meaning that the trading desks used today are specifically adapted to IT intensive requirements (as are all other types of control consoles used in mission critical environments). The distribution and layout of trading desks will be determined by two types of factors. Tangible and intangible. In other words, tangible factors refer to things like electrical sources, ventilation and data requirements. On the other hand, intangible factors englobe elements like noise management, lighting and colors in the room, the grouping of people, and abstract considerations like overall feel and atmosphere of the room - something that can be easily (and often) overlooked when designing a trading room layout design.  To maximize the floor layout in the trading room, answer these questions: How does the trading desk help the overall workflow of the user? If something happens, is there anything in the room or on the desk itself working against the user in their immediate personal space? Additionally, verify if there is anything working against team collaboration and assistance inside the trading floor. Does the layout of the trading desks enhance or undermine team collaboration? Is it easy to walk from one workstation to another?  Finally, is the trading room contributing or reducing stress? Paying attention to lighting, background noise, monitor placement, trading desk angles and the capacity for the console to adapt to the user's needs can all make or break a trading room. Needs of a trading desk  Given the collaborative nature of a trading floor and its fast pace, the requirements of any trading desk will be different. These consoles are designed for a high-density of IT equipment, as well as intensive use throughout the day while also providing a comfortable workspace that adapts to the user’s needs.  To properly set up an ergonomic trading desk focus on addressing the most common needs of any mission critical environment. The primary work surface, where the operator carries out their daily duties, and the underlying substructure which supports the weight of the equipment, play a key role in storing and managing all the cables as well as IT equipment. The work surface of a trading desk:   All trading desks must meet the specific requirements of the managers responsible for the brokerage rooms to fit into a highly computerized environment, but they must also be durable and packed with functionality. The primary work surface in all Sustema's trading desks is made from high-pressure laminate, instead of cheaper wood composites like most office furniture, to ensure reliability. To decide the size of the work surface first determine how many monitors and monitor rows will be used, including how to mount them on the trading desk.  For consoles inside a trading room, the primary work surfaces require a strong load capacity, usually around 150 kilograms or more, this is to ensure a good shock resistance. Worksurfaces usually range from 36 inches to 84 inches in width to accommodate all the equipment and peripherals used. When thinking about monitors and their required monitor arms, consider the width, height, and weight of the screens. This will help us ensure that the support arm will safely support your monitors. Read this  guide   on how to choose a monitor arm for a more comprehensive view or watch this video to learn how to choose the right monitor arms for a trading room. It is possible to equip the trading desk with adaptable monitor arms that stay in place either with clamps or that are mounted directly on the work surface with a slat wall. Monitor arms must be flexible and allow for precise changes that adapt to the user's sight-line to create an adequate buffer-space between the operator and the screens they are interacting with.  Speaking of peripherals, to allow full-time access to power and data, an outlet combining electrical supply and network (USB) plugs is usually installed in the center of each station. These monument systems are retractable and blend out of sight when they are not in use, and they are paired with a power bar secured underneath the work surface. Depending on the needs of the organization, some trading rooms incorporate a metallic slat wall to organize accessories, monitors and other items in order to keep them out of the way and create a clutter free workspace. Another essential accessory is the task light, this differs from a normal office light in the sense that it should be designed for heavy duty use - meaning that the materials and build quality are meant to last long periods of uninterrupted work. Also, they allow for minute and precise adjustments in the intensity of light that is used at any given moment, as well as offer many different color temperatures. For items and tools that are not used that often, like documents or personal effects, a good trading desk requires the installation of storage accessories for office supplies. Sustema consoles feature storage units underneath the primary work surface with sliding trays and lockable doors. Sustema also offers a comprehensive range of storage solutions that are fully integrated with our trading desks, either standalone pieces or built into the steel substructure of the consoles. Underneath a trading desk:   The primary work surface of any trading desk rests on a steel substructure, which is part of what makes it different from ordinary office furniture. The frame, also known as substructure, is made from high grade steel (12-gauge steel to be precise) to prevent the work surface from bending over time. A reliable trading desk can be trusted to support all the critical tasks a trader has to perform on a daily basis. For example, to create an ergonomic setup at a trading desk, incorporating a height adjustable desk can help to prevent stress and reduce fatigue from working long hours. When the user wishes to switch from a sitting position and continue their work while standing for the next hour or so, the trading desk should adapt to the user's needs efficiently. Sustema offers height adjustable trading desks with heavy duty lifting columns, each with a 250-pound capacity to ensure continuous operations throughout the years. Another crucial aspect of a high-density IT environment like a trading room, is the cable management side of things. As previously mentioned, trading desks incorporate monument systems directly on the work surface, providing data and power connections. For this approach to work, Sustema consoles are designed with electrical pathways and incorporate cable routing into their substructure so that all cables stay secured throughout the workday but are also easily accessible in case of troubleshooting. In the case of a height adjustable trading desk, cable chains are used to protect the cables while the console is in motion. Depending on the organization, traders can use the monument system to access data and power directly on the work surface with a portable computer, or they can use a desktop solution. When working with desktop computers, the trading desks should be able to handle all the equipment required for day trading and leave room for further future expansion.  Sustema consoles integrate steel CPU enclosures to house multiple computers and are equipped with a sliding tray and a lockable door which can be accessed on the front or the back of the console. To create an ergonomic trading desk setup, every action, like adjusting the height of the work surface or performing maintenance like cable management or updating IT equipment, should never interrupt the operator's workflow and contribute towards stress.  If you are renovating your trading room or need assistance in building a professional trading desk setup, chat with a member of our team of design specialists to help you get started. Or you can fill out this contact form   and we will contact you shortly.

In-house manufacturing has a long and illustrious history, with proponents touting its many benefits over the years. If you're not already aware, we manufacture all of our custom-built consoles in-house. The term in-house, you might be wondering, refers to the practice of manufacturing our consoles in-house rather than outsourcing production to an external supplier. While there are certainly some disadvantages to in-house production, the advantages often outweigh them. Let’s take a closer look at some of the main benefits of in-house manufacturing. Benefits Of In-House Manufacturing As we alluded to above, there are several advantages associated with in-house manufacturing. These benefits include: 1. Quality Control When you outsource production to a third-party supplier, you lose some control over the quality of the final product. This is because you're relying on someone else to follow your specifications and guidelines, which can be difficult to enforce from a distance. With in-house manufacturing, on the other hand, we can maintain a closer level of control over the entire production process. This allows us to ensure that all of our consoles meet your high standards for quality and performance. 2. Cost Savings One of the main benefits of in-house manufacturing is that it can help you save money in the long run. When you outsource production, you have to pay for the cost of materials, labor, and shipping. These costs can add up quickly, especially if you're sourcing from suppliers overseas. In-house manufacturing eliminates the need for us to have to pay for these extra costs. And, because we're in control of the production process, we can also make changes that result in further cost savings. 3. Faster Turnaround Times Control rooms and command centers are often required to make last-minute changes, which can be difficult when you're relying on an external supplier. With in-house manufacturing, you have the flexibility to make last-minute changes without incurring additional costs or delays. This can help you avoid disruptions and keep your operation running smoothly. 4. Improved Customer Service When you outsource production, there can be a lot of communication breakdowns between you and your supplier. This can lead to misunderstandings and errors that can impact the quality of your products. In-house manufacturing allows us to avoid these communication breakdowns by working directly with our team. This can help improve customer service and ensure that our consoles constantly meet our customers' needs. 5. Greater Flexibility In-house manufacturing also gives us the flexibility to make changes to our consoles without having to go through a third-party supplier. This can be beneficial if we need to make last-minute changes or adjustments based on customer requests. We can also use in-house manufacturing to create customized products that are not available from external suppliers and other third parties. This benefit gives us a tremendous freedom to go the extra mile for our customers. 6. Enhanced Security In-house manufacturing also allows us to keep our production process and facilities more secure. When you outsource production, you have to share your plans and specifications with an external supplier. This can put our consoles at risk of being compromised from a quality perspective. With in-house manufacturing, we can keep our production process and facilities more secure, which can help protect our intellectual property as well as our commitment to excellence. 7. Increased Efficiency Last but not least, in-house manufacturing can also help us increase the efficiency of our production process. When you outsource production, you have to coordinate with external suppliers, which can lead to delays and disruptions. In-house manufacturing allows us to manage our production process more effectively and make changes as needed. This can help us increase efficiency as well as leave a lesser carbon footprint on the planet. Are you looking for control room furniture? These are just a few of the many benefits that Sustema enjoys from manufacturing our consoles in-house. Contact us today to see all the different in-house consoles we can build for your control room today!

Specialized furniture used in command centers like PSAP. The Role and Function of a Command Center A command center is a centralized space used to monitor, control and manage operations. They are usually located inside a secure building or room, and they are operated by private organizations and governments. Due to the sensitive nature of certain applications, command centers are designed to be highly secure and to ensure the performance of mission-critical operations. Also referred as “CC”, command centers are used in multiple applications including air traffic control, network operations, security and process control. The command center is “ the agency's dispatch center, surveillance monitoring center, coordination office and alarm monitoring center all in one. ” Each industry requires unique tools to effectively manage its operations and one of these tools is specialized furniture. In this article, we will review the different types of command centers based on different applications and use cases. Command center furniture built for the Canadian Space Agency Mission Control Center Network Operation Centers (NOC) A NOC is also known as a Network Management Center. Network operation centers NOCs serve to monitor and troubleshoot specific network or software related issues. “ It is the first line of defence against network disruptions and failures .” NOCs responsabilities include the following: Software distribution Router updates Domain management Software DDoS attacks troubleshooting Power outage and network failure repair Daily tasks are performed by IT technicians over computer, telecommunications or satellite networks. IT service providers or managed services providers (MSP) use NOCs to ensure 24/7 service for their clients. MSP NOCs can be maintained in-house, outsourced to a third-party, or use a mix of both solutions. If an issue were to occur, IT technicians are trained to quickly identify the origin of the failure and reduce down times. This is why control consoles inside a NOC are designed with ease of access in mind. This means access panels both on the front or the back on the furniture, sliding trays inside the CPU enclosures, cable chains to protect the wires while the furniture is in motion, electrical raceways to separate data and power cables, and many more options. CPU enclosure located beneath the worksurface of the console. Talking about setup options, IT technicians work with multiple monitors, requiring them to use specialized furniture that supports the weight of the equipment. Also, control consoles in a NOC are required to have 24/7 capabilities to ensure that all software, hardware, and networks are working. Other common equipment found in network operation centers includes: Video walls portray details of highly significant alarms on going incidents and general network performance KVMs Rack installations IP-PDU setup Server cabling ensuring the reliability of the network. Learn more about Sustema's command center consoles & technical furniture. Emergency Operation Centers (EOC) “An EOC is a central command and control system responsible for carrying out the principles of emergency preparedness and emergency management, or disaster management at a strategic level during an emergency, and ensuring the continuity of operation of a company, political subdivision, or other organization.” ( FEMA 2022 ) An EOC can be set up around a conference table. The primary tasks of staff in an emergency operations center include: Collecting, analyzing and sharing information Supporting resource needs and requests, including allocation and tracking Coordinating plans and determining current and future needs In some cases, providing coordination and policy direction. “It is important to note that jurisdictions establish EOCs to meet their unique requirements and needs, so no two EOCs have the exact same design.” (FEMA 2022). Control room furniture requirements include: Support for constant use throughout 24/7 operations Support for multiple monitor arrays Ergonomic features like height adjustable worksurfaces Rich cable management integration Precise adjustments in lighting Clutter-free workspace An emergency operation center can be a physical or a virtual location. As well as a temporary or permanent solution in a central facility. EOCs may be located near emergency communications center (ECC) also known as a public safety answering point or PSAP. More on that type of command center below. Public Safety Answering Points PSAP PSAP control consoles PSAPs are in charge of answering emergency calls and providing help to callers. 911 dispatchers (telecommunicators) redirect the calls to the relevant agencies like: Fire department Police department Medical and ambulance services PSAPs vary in terms of the population they serve and can be found both in large cities or smaller towns. They are staffed by a combination of supervisors, dispatchers and telecommunicators, all equipped with their own control console, designed to adapt to the needs of their particular agency. Some PSAPs have different types of consoles assigned to each role: Organizations such as the National Emergency Number Association ( NENA ) and the Association of Public-Safety Communications ( APCO ) are responsible for setting industry standards and advancing the implementation of new technologies in the industry. For instance, the Next Generation 9–1–1 ( NG911 ) is an initiative which will enable PSAPs to respond to text messages, images, and video. Learn more about Sustema's ergonomic dispatch consoles adapted to the needs of 911 dispatchers and call takers in PSAP environments. Security Operation Centers (SOC) Security Operation Centers (SOC): Focus Series C-200 Security operations centers commonly knows as the SOC is a specialized facility in charge of managing security issues within a building, facility or operation. SOCs are often equipped with data processing technology to monitor and control various functions including alarms, doors, and entry barriers. Similarly, information security operations centers also referred to as ISOCs are dedicated departments in charge of handling critical information systems and endpoints surveillance. Security operations centers can be found in airport customs, law enforcement and various other agencies requiring some degree of 24/7 surveillance capabilities. The SOC ensures that security protocols are being followed during critical events as they are the first to be notified of incidents. Airport security command center, Aerostar . For example in an airport, the SOC is responsible for handling issues pertaining to contraband, weapons, hazardous materials but also issues regarding flight delays, passenger injuries, and damaged equipment. SOC infrastructures are equipped to protect sensitive data and comply with industry or government regulations. For instance, specialized furniture & control consoles, firewalls, IPS/IDS, breach detection solutions, event management (SIEM) system, telemetry, packet capture, Syslog, and other methods so that data activity can be correlated and analyzed by SOC staff. Sustema's control room consoles are ergonomically designed to handle multiple monitor for surveillance applications and include all the power/cable management system required in IT intensive environments. Tactical Operation Centers (TOC) Tactical Operations Center: Focus Series C-200 The tactical operations center also known as TOC refers to a command post for law enforcement and military applications where a small groups of officers and military personnel guides members on the field providing them with tactical support during missions. TOCs are staffed by personnel responsible for analyzing and reporting incidents during critical situations. There are also more permanent tactical operations centers like NORAD , which conducts North American airspace defense operations 24/7/365. Since communication is crucial for the success of operations, TOCs are often designed to provide line-of-sight communication between team members and the operation officer or commander. Considering the degree of sensitive information that is managed in this type of command center, TOCs operate advanced computer systems to keep track of operational progress and maintain active communications with personnel on the field. Tactical operations centers will often be equipped with a video wall system and control room furniture to provide situational awareness for 24/7 operations. Note that smaller TOCs setups such as temporary tent outposts and vehicles/vans bring an array of supplementary security issues to consider. Learn more about Sustema's tactical operation center consoles and modular video wall solutions. Combined Operation Centers (COS) Combined operations centers are large common areas overseeing the operations of various sub-divisions. This type of command center is often used for air and space traffic control, broadcasting and process control applications. Combined Operations Center (COS): Focus Series C-200 For example, in the U.S., the Air & Space Operations Center (AOC) integrates multiple divisions into one strategic center to benefit from increased coordination among different actors and access to specialized information. The divisions managed under this COS include: The strategy division (SRD) The combat plans division (CPD) The combat operations division (COD) Intelligence, Surveillance Reconnaissance Division (ISRD) The Air Mobility Division (AMD) Whenever more than one military division is needed, for instance the naval or aviation divisions, these can be incorporate into the Joint Air and Space Operations Center (JAOC). In a case where the international operations (NATO) pertaining to the air and space sectors are needed, the AOC joins to become the Combined Air and Space Operations Center (CAOC). “Keeping these systems operating requires hundreds of people, working in satellite communications, imagery analysis, network design, computer programming, radio systems, systems administration and other fields.” US Air Forces Centra l. Learn more about Sustema's combined operation center consoles and modular video wall solutions. Need help planning your next command center project? Contact Us. Over the last 30 years, Sustema has successfully helped thousands of customers in North America to organize and manage their mission-critical environments, command centers, PSAPs, war rooms, IT labs, data centers, and collaborative environments. Are you looking for command center furniture? Let’s start working on your project and contact us .

PSAP: Transit C-300 Dispatch Consoles PSAP Definition: Public safety answering points (PSAP), also known as public safety access points are dedicated 24/7 call centers responsible for answering 9-1-1 emergency calls, dispatching the appropriate emergency services, and transferring calls to other specialized agencies. According to specific operational policies, PSAPs can dispatch units on the field such as police officers, firefighters, and ambulance/paramedic services. PSAPs vary in terms of the population they serve and can be found both in large cities or smaller towns. Types of PSAPs: Due to improvements in communications technology like NG911 , and the nature of the activities in 9-1-1 dispatch centers, PSAPs have evolved to different variations to ensure the level of service to the population. For instance, with the introduction of back-up PSAPs in case, the first location fails or by joining forces with other agencies to create a centralized location. In this article, we will go over the different types of PSAPs and their characteristics. Primary PSAP A PSAP to which 9-1-1 calls are routed directly from the 9-1-1 control office. Secondary PSAP: A PSAP to which 9-1-1 calls are transferred from a primary PSAP to complete the call taking process by dispatching police, medical, fire, or other first responders. Alternate PSAP: A pre-designated PSAP to temporarily receive 9-1-1 calls when the primary PSAP is unable to do so (e.g., because it is either traffic busy, or has activated night service), or due to a network failure that impacts connectivity to the PSAP. Consolidated PSAP: A facility where one or more public safety agencies choose to operate as a single 9-1-1 entity. Sharing resources creates cost savings, better and faster responses, and ultimately provides a more efficient service. Legacy PSAP A PSAP that cannot receive calls via i3-defined interfaces (IP-based calls) and still requires the use of CAMA or ISDN trunk technology. In other words, a legacy PSAP would only handle voice media and TTY. NG9-1-1 PSAP: This term is used to denote a PSAP capable of processing calls and accessing data services as defined in NENA's i3 specification, NENA-STA-010, and referred to therein as an "i3 PSAP". Are you looking for 911 dispatch consoles? Sustema helps PSAPs design and optimize their call centers by manufacturing highly customized dispatch consoles . Whether it is for a PSAP consolidation, a secondary PSAP, or for a new primary PSAP, our team consultants and in-house designers will help you create the perfect solution for your dispatch center. Let us know how we can help! Contact Us: Email: info@sustema.com Toll-Free: 1-800-455-8450 References: https://cdn.ymaws.com/www.nena.org/resource/resmgr/Standards/NENA_08-502.1_E9-1-1_Require.pdf https://psc.apcointl.org/2010/11/01/psap-consolidation/ https://cdn.ymaws.com/www.nena.org/resource/collection/2851C951-69FF-40F0-A6B8-36A714CB085D/08-003_Detailed_Functional_and_Interface_Specification_for_the_NENA_i3_Solution.pdf

Example of a back-to-back control room layout using Sustema consoles. When designing a control room layout, it's crucial to consider ergonomic guidelines to ensure operator comfort, safety, and efficiency. Proper desk clearances and workstation spacing are key factors in creating an optimal work environment. These clearances are just one aspect of designing an efficient control room layout - for more tips, check out our blog post on how to create an optimal control room floor plan . In this article, we'll dive into the specific ergonomic clearances needed for different control room setups, including the recommended space behind desks, between back-to-back workstations, and for various traffic flow scenarios. We'll also discuss the importance of understanding these clearance requirements and provide tips for auditing and analyzing your control room layout. By the end of this post, you'll have a clear understanding of the ideal desk spacing and clearances to create an ergonomic, productive control room environment Understanding the Clearance Requirements in a Command Center To create an ergonomic and efficient control room layout , it's essential to have a clear understanding of the necessary clearances and how they should be integrated into the design. This involves investigating, auditing, and analyzing the control room's specific needs. Here are 5 steps you can take to gather this information: On-site visits : If possible, visit the existing control room or a similar facility to observe the current layout and identify potential improvements. Procedure review : Examine existing procedures and documentation related to the control room's operations and ergonomic requirements. Stakeholder consultation : Liaise with key personnel, such as operators, supervisors, and management, to obtain valuable insights and requirements specific to the control room. Industry benchmarking : Consult with other control rooms in similar industries to learn from their experiences and best practices. Tradeshows and conferences are great places to attend for this reason. Expert advice : Engage with suppliers and consultants specializing in control room design to leverage their expertise and stay informed about the latest trends and recommendations. Recommended Room Layouts for Command Centers When designing a command center, certain room layouts are more conducive to efficient communication and collaboration among operators. The following space arrangements are recommended for operator groups of many sizes: These layouts maximize communication links between operators, promoting teamwork and quick decision-making. Additionally, it's wise to reserve extra space, up to 25% of the total area, for future expansions or modifications as the command center's needs evolve over time. By combining a thorough understanding of clearance requirements with an optimal room layout, you can create a command center that enhances operator performance, safety, and comfort. Traffic Guidelines for Optimal Ergonomic Clearances To determine the appropriate space allocation for passageways in the command center, it is essential to consider the volume and frequency of foot traffic. This information will guide the efficient configuration of console layouts . Traffic inside the control room can be divided into these 4 categories: Zero Traffic : No passageway is required behind or between workstations, as no staff member needs access Low Traffic : A narrow passageway is sufficient when only two to three staff members require infrequent access to their personal workstations, and no other staff needs to use the passageway. Moderate Traffic : A wider passageway is necessary when staff require regular access to workstations, meeting rooms, file units, printers, or other shared furniture and equipment located beyond the immediate workstation area. High Traffic : The widest passageways are required when all staff members need frequent access to various parts of the work environment, passing through the area in question. Apply these categories to each workstation type to meet the minimum clearance requirement in each control room scenario as explained further below. Definition of Workstation Spaces Understanding the various spaces within a workstation is crucial for optimal office or control room design. Having a clear understanding of these spaces will help you better plan the layout of your workstations. Here are the key areas to consider: Static Chair Space:  The area occupied by the chair and worker while actively engaged in computer-based tasks. This space ensures the worker can comfortably perform their primary duties without interference. Dynamic Chair Space : This zone allows for typical daily seated movements, including turning, swiveling, and adjusting the backrest angle. It accommodates the natural range of motion required for comfortable, ergonomic work. Rollback Chair Space : The clearance needed for a worker to easily exit their chair without colliding with rear structures or furniture. This space is essential for smooth transitions and workplace safety. Dynamic Passage : The width required for a single person to comfortably walk between two vertical obstructions. This ensures easy movement within the workspace without disrupting seated workers. High Traffic Passage : A wider corridor designed to accommodate moderate foot traffic behind seated workers or serve as a subsidiary aisle. This space is crucial for maintaining workflow in busier office environments. By carefully considering these spatial definitions, designers can create ergonomic, efficient, and comfortable workspaces that enhance productivity and employee satisfaction Workstation Against Vertical Barrier When a workstation is positioned against a vertical barrier (e.g., a wall) with zero traffic behind it, the minimum clearance between the work surface and the rear barrier should be 42 inches (107 cm). This allows for adequate space for the worker to move and adjust their chair without obstruction. Conditions The workstation is isolated, meaning no other workstations or frequently accessed areas are located behind it. There are no reasons for other personnel to pass behind the worker, as no shared equipment or amenities are located in that area. A vertical barrier, such as a wall, is present directly behind the work surface, limiting the available space. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: As shown in the graphic, the 42-inch (107 cm) clearance allows the worker to move freely and adjust their chair without obstruction, even when the workstation is placed against a vertical barrier. This configuration is suitable for situations where no foot traffic is expected behind the workstation, and the worker does not require access to shared resources or equipment located behind their workstation. One or Two Entry Points with Low Traffic When low traffic behind a workstation is required occasionally, such as when two to three personnel need passage to an adjacent workstation, the clearance between the work surface and the rear barrier should be 54 inches (137 cm). Conditions The workstation is adjacent to other workstations, and two to three personnel require occasional passage behind the seated worker. Access to the workstation may be one-sided or two-sided. In the case of two-sided access, an alternative corridor must be provided to prevent other personnel from using this passage (e.g., a one-sided access example would be an enclosed cubicle, while a two-sided access example might be a bank of three desks with access from either side). Only personnel working at adjacent stations require passage; the area does not support any other traffic. The occurrence of passage is low, and the number of personnel needing access is limited. A vertical barrier is present behind the work surface. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: In this configuration, the 54-inch (137 cm) clearance provides sufficient space for the occasional passage of two to three personnel behind the seated worker. The limited traffic and restricted access to adjacent workstation personnel ensure that the passageway remains unobstructed and does not disrupt the worker's activities. One or Two Entry Points with Moderate Traffic When moderate traffic behind a workstation is required occasionally, such as when several personnel need passage to a workstation, room, office, office equipment, etc., the clearance between the work surface and the rear barrier should be 65 inches (165 cm). Conditions The workstation has adjacent workstations, rooms, printers, file units, or other furniture/equipment that personnel require regular access to by passing behind the worker. Staff requiring passage do not necessarily have workstations adjacent to the area where the passage is required. The occurrence of passage is moderate, and the number of personnel needing access is moderate. A vertical barrier is present behind the work surface. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: In this configuration, the 65-inch (165 cm) clearance provides adequate space for the regular passage of several personnel behind the seated worker, enabling access to adjacent workstations, rooms, office equipment, and other shared resources without causing significant disruption to the worker's activities. Subsidiary Aisle (Corridor) Behind Workstation Required for Regular Usage (High Traffic) When a subsidiary aisle or corridor behind a workstation is required for regular usage, indicating high traffic, the clearance between the work surface and the rear barrier should be between 71 inches (180 cm) and 77 inches (196 cm). The ideal measurement for this configuration is 77 inches (196 cm), as it provides the best option to reduce the potential for obstructions. However, 71 inches (180 cm) is considered the minimum acceptable clearance, taking into account the observation that office chairs are frequently left more than 42 inches (107 cm) away from the desk. Conditions The workstation backs onto a corridor used by any personnel as a regular passage to access various parts of the work environment. The corridor meets the definition of a subsidiary aisle for this dimension. If it is a primary aisle, the passage width must be at least 43.4 inches (110 cm), rather than 35 inches (89 cm). A vertical barrier is present behind the work surface. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: In this configuration, the 71-inch (180 cm) to 77-inch (196 cm) clearance, combined with the subsidiary aisle, ensures sufficient space for the regular passage of personnel behind the seated worker, minimizing the risk of obstructions and disruptions to the worker's activities. Workstation Against Another Workstation One entry point with zero traffic required beyond workstations : the clearance behind the work surface is 78”. The graphic below illustrates this workstation configuration: Conditions Workstations are designed to be self-contained units. No additional space is needed for other personnel to pass behind workers. Computer Always position computers on the left side of the desk. This arrangement allows for right-handed telephone and writing areas, preventing chair conflicts. Each chair has a 42" rollback area, with a 6" overlap in the center. This shared buffer zone minimizes potential obstructions. The front edge of the desk or the extended keyboard platform marks the work surface boundary. Limited-Traffic Workstation Layout: 84" Clearance One or two entry points with low traffic beyond workstation is required occasionally (two to three personnel require passage to an adjacent workstation): the clearance between work surfaces is 84”. The graphic below illustrates this workstation configuration: Conditions Workstations have adjacent desks where two to three personnel require occasional passage beyond the seated workers. Access may be open on one side or two sides, although if two-sided additional corridor access must be provided to avoid use of this passage by other personnel. Only personnel working at adjacent stations require passage, no other traffic is supported. Low occurrence and low number of personnel. Computer set-up should always be left justified so that the telephone and writing surface will be to the right and more importantly, so that chairs are not against each other. The 30” static chair space and 24” dynamic passage are used based on the low frequency of the passage. The work surface edge is considered to be the front edge of the desk or a keyboard platform in its operational position. Moderate-Traffic Workstation Layout: 95" Clearance One or two entry points with moderate traffic beyond workstation is required occasionally (several personnel require passage to a workstation, room, office, office equipment, etc.): the clearance between work surfaces is 95”. The graphic below illustrates this workstation configuration: Conditions Workstations has adjacent workstations, rooms, printers, file units or other furniture/equipment that personnel require passage behind the work to access on a regular basis. Personnel requiring passage do not necessarily have workstation adjacent to the passage area. Moderate occurrence and moderate number of personnel. Computer set-up should always be left justified so that the telephone and writing surface will be to the right and more importantly, so that chairs are not against each other. The 35” High Traffic passage is used based on the moderate frequency of the passage. The work surface edge is considered to be the front edge of the desk or a keyboard platform in its operational position. High-Traffic Subsidiary Aisle Layout: 107" Clearance Subsidiary aisle (corridor) between workstations required for regular usage (High Traffic) where the clearance between work surfaces is 107”. The graphic below illustrates this workstation configuration: Conditions Workstation backs on to a corridor used by personnel as regular passage to access various parts of the work environment. The corridor meets the definition for a subsidiary passage for this dimension. If it is primary aisle, the passage width must be 43.4” not 35”. Computer set-up should always be left justified so that the telephone and writing surface will be to the right and more importantly, so that chairs are not against each other. The work surface edge is considered to be the front edge of the desk or a keyboard platform in its operational position. Need help planning the layout of your next control room project? Whether you're planning a new control room, upgrading an existing space, or simply looking to improve your current layout, implementing these ergonomic principles can significantly impact your team's performance and well-being. Contact us now to get started on your journey to a more effective, comfortable, and productive control room environment. Sources City of Toronto (2016). No Tittle. Security Control Center Space Requirements (2006). https://www.rcmp-grc.gc.ca/physec-secmat/pubs/g1-013-eng.htm

Are you puzzled by the alphabet soup of electrical certifications on your products? Understanding the differences between UL, CSA, and CE markings is crucial for manufacturers, retailers, and consumers alike. In this comprehensive guide, we'll demystify these important safety standards, explaining what each certification means, where they're applicable, and why they matter. Whether you're sourcing components, developing products, or simply curious about the symbols on your electronics, this post will equip you with the knowledge to navigate the world of electrical product safety certifications. By the end, you'll confidently distinguish between these standards and understand their implications for product quality and market access. UL Certification: The Gold Standard for US Electrical Safety The UL certification stands for Underwriter Laboratories and only applies to the USA. While there are many variations under the UL mark, the two main ones are UL Listed and UL Recognised Component. Learn more What is the difference between UL Listed and UL Recognized Component? UL Listed means that UL has tested representative samples of a product and determined that the product meets specific requirements. If the product passes the test, the manufacturer is then allowed to stamp the product with an official UL Mark for quality assurance and marketing purposes. In some cases, UL Listed products may also be evaluated for compliance with additional requirements such as energy efficiency; safety; use in gas-fired equipment, plumbing, security, and signaling applications. UL Recognized Component means that UL has evaluated only some components or materials used inside a complete product or system. Since UL Recognized only applies to the components, the letters “U-L” cannot be used when advertising the products. The appropriate symbol for promoting a UL Component Recognition is the UL Recognized Component Mark. CSA Certification: Canada's Mark of Safety and Quality CSA stands for the Canadian Standards Association, a Canadian group that offers certification labels for electrical products, mechanical products, or ‘at risk’ ones in general. The CSA certification marks are recognized and widely accepted around the world. The CSA logo, found on many products, indicates that the product, process, and service have been tested according to Canadian or U.S. standards. CSA marks can be found on a wide variety of North American products including electrical and electronic, gas-fired, and personal protective equipment among other products. Learn More CE Marking: Europe's Self-Declaration of Product Conformity The CE certification is a symbol that a manufacturer marks to a product so that it can be sold in Europe. The CE mark means that the manufacturer takes full responsibility for the compliance of a product with all applicable European health, safety, performance, and environmental requirements. The CE marks are very different from other certifications such as UL, or CSA in that these can be used once the governing organizations have tested and approved that the products meet the applicable standards. In the case of the CE mark, there is no governing organization that oversees if products meet the applicable European standards, therefore making the manufacturer fully responsible to comply with EU regulations. When you see the letters CE on products like electronics and other household appliances, boats, or toys, those products meet the standards to be sold in the European Union and a handful of other European countries that subscribe to the same standards. It represents the French phrase "Conformite Europeenne," which indicates conformity with European law . Learn More Why Sustema Knows Electrical Certifications Inside Out Sustema is a leading manufacturer of technical furniture and consoles for control room environments. With 30 years of experience in the industry manufacturing specialized solutions for IT- intensive environments, Sustema has acquired extensive knowledge in the different types of electric standards to certify the quality of our products and to ensure our clients comply with North-American standards. Contact us to talk with one of our representatives and advise you on the latest industry-standard for control room consoles.

You’ve invested in state-of-the-art dispatch consoles, but what about the people who use them? The Hidden Challenge After Renovation Many Emergency Operations Centers (EOCs) face a unique challenge after renovation, building a cohesive, high-performing team in an environment that is anything but static. High turnover rates, shifting agency involvement, and temporary task forces can disrupt team dynamics. Even longstanding teams can struggle with lingering interpersonal issues that undermine collaboration. The reality is that technology alone doesn’t guarantee success. A well-designed console can reduce physical strain, but it cannot resolve communication breakdowns or trust gaps among dispatchers and supervisors. Without strong teamwork, even the most advanced control room can fall short of its potential. This is why investing in team-building strategies  is just as important as investing in cutting-edge furniture. By fostering mutual trust, open communication, and resilience under stress, PSAP leaders can ensure their teams thrive in high-pressure situations, because when seconds count, teamwork matters as much as technology. Characteristics of Effective Teams In a Public Safety Answering Point (PSAP), technology sets the stage, but people make the performance. A team’s ability to function under pressure depends on more than job titles and protocols; it hinges on the strength of its internal dynamics. Here are the five essential characteristics that define an effective PSAP team: Mutual Trust Trust takes time to build but can be lost in an instant. In a high-stakes environment, dispatchers and supervisors must feel safe to share ideas, ask questions, and admit mistakes without fear of retaliation. This psychological safety is the foundation for collaboration and quick decision-making. Mutual Support When team members genuinely care about each other’s success, they stop wasting energy on self-protection and start focusing on the mission. Mutual support ensures that everyone feels valued and empowered to perform at their best, even during the most stressful shifts. Genuine Communication Authentic communication means openness from the speaker and unbiased listening from the listener. When trust and support are present, conversations become transparent, and misunderstandings are minimized. In emergency operations, clarity isn’t optional, it’s lifesaving. Acceptance of Conflict Differences of opinion are inevitable, and in fact, they can be an asset. Effective teams view conflict as a natural part of collaboration, not a threat. By addressing disagreements constructively, PSAP teams can innovate and adapt quickly. Mutual Respect for Individual Differences Every dispatcher brings unique skills and perspectives. Respecting these differences while aligning on common goals creates a resilient team that can handle complex, evolving situations without unnecessary conformity. Building these characteristics into your PSAP culture doesn’t happen overnight, but it’s worth the effort. When trust, support, and communication thrive, your team becomes more than a group of individuals; it becomes a unified force ready to respond when lives are on the line. Managing Stress in High-Pressure Environments Even the most experienced dispatchers face intense pressure during critical incidents. Stress is inevitable in a PSAP, but unmanaged stress can erode performance, morale, and team cohesion. Leaders must recognize that supporting their staff psychologically is just as vital as providing ergonomic workstations. Why Stress Management Matters Under stress, people often act impulsively, focus only on immediate problems, or forget established protocols. These reactions can compromise response times and decision-making. A strong stress management strategy helps maintain clarity and confidence when every second counts. Three Principles of Psychological Support Effective Leadership In a crisis, people look for direction. A confident, organized leader inspires trust and provides structure in chaotic situations. Supervisors should communicate clearly and demonstrate calm authority. Empathetic Interaction Friendly, empathetic engagement goes a long way in reducing tension. Leaders who listen and acknowledge concerns create a supportive environment where dispatchers feel valued. Goal-Oriented Behavior Assigning meaningful tasks helps staff regain focus. When people understand what to do and why it matters, stress becomes manageable and productivity improves. Practical Tips for Supervisors Supervisors in a PSAP or EOC environment must remain vigilant about working conditions and the stressful events that can impact staff performance. Beyond leadership and communication, proactive stress management is essential. Here are four proven methods to help employees cope with high-pressure situations: Debriefing Conduct a debriefing at the end of each shift to review operational procedures and identify areas for improvement. This structured discussion helps staff process the day’s events and reinforces best practices. Defusing When an emotionally intense incident occurs, schedule a defusing session within 12 hours. This short, informal meeting (30–45 minutes) involves only the most affected personnel and is led by qualified facilitators. Its purpose is to allow team members to express feelings and regain composure before returning to work. Critical Incident Stress Debriefing (CISD) For more severe events, a CISD provides a confidential group setting where staff can share emotional reactions and receive support. The goal is to reduce the psychological impact of the incident and accelerate recovery. Post-Operation Debriefing After major operations or demobilization, organize a formal debriefing with all involved agencies. This meeting captures lessons learned, evaluates response strategies, and ensures accurate documentation for future improvements. By integrating these practices into your PSAP culture, supervisors can protect staff well-being, maintain operational readiness, and foster a resilient team capable of handling the most demanding situations. Ready to Build a Control Center That Works as Hard as Your Team? Your dispatchers deserve more than just a workstation, they deserve a workspace designed for comfort, efficiency, and resilience. Explore our catalog of ergonomic control consoles and discover how the right environment can elevate performance and reduce stress. Source: "Emergency Operations Centre. Operational Guidelines" 2nd Edition. Emergency Management BC.

In today’s fast-paced world, public safety agencies face increasing pressure to respond quickly and effectively to emergencies. At the heart of this mission-critical work are 911 dispatch centers, environments where every second counts and every decision can save lives. These centers rely on specialized workstations known as control room console , designed to support the unique demands of emergency communication. Unlike standard office furniture, dispatch consoles must integrate seamlessly with advanced technologies such as CAD systems, radio networks, and multi-screen setups, all while ensuring operator comfort during long shifts. Ergonomics , durability, and adaptability are not luxuries, they are necessities. A poorly designed console can lead to operator fatigue, slower response times, and even costly equipment failures. For agencies planning their first dispatch center or upgrading an existing one, understanding the critical role of console design is essential. The right solution doesn’t just organize hardware; it creates a workspace that enhances focus, reduces stress, and improves operational efficiency. In this blog, we’ll explore what makes a dispatch console truly effective, the latest trends in control room furniture, and how investing in the right design can transform your emergency response capabilities. How to setup a modern dispatch control room? Designing a PSAP is more than arranging desks and screens on top of a desk. It’s about creating an environment that supports mission-critical operations and operator well-being. Modern dispatch control rooms are specifically adapted to IT-intensive requirements, just like other types of consoles used in high-stakes environments such as air traffic control or network operations centers. Let’s start thinking about the overall layout. When planning the distribution and layout of your control room, two categories of factors will guide your decisions: Tangible Factors These are the physical elements that define the structure and functionality of the space: Layout : The positioning of consoles, screens, and equipment to ensure clear sightlines and efficient workflows. Workstations : Ergonomic consoles designed for 24/7 use, accommodating multiple monitors and integrated technology. Materials : Durable, high-quality finishes that withstand heavy use while maintaining a professional appearance. Accessories: Cable management systems, adjustable monitor arms, and storage solutions  that keep the workspace organized. Intangible Factors These are environmental aspects that influence operator comfort and performance: Ambient Lighting : Proper illumination reduces eye strain and enhances focus during long shifts. Temperature Control: Maintaining a stable, comfortable climate is essential for operator alertness. Noise Management : Acoustic treatments and sound-absorbing materials help minimize distractions in high-activity environments. Balancing these tangible and intangible factors is critical to creating a dispatch center. Needs of a 911 dispatch center: Unlike standard office furniture, dispatch consoles are engineered to meet the unique demands of emergency communication environments. These mission-critical workstations must deliver on four essential requirements: IT Equipment Support 911 dispatch centers rely on multiple monitors, communication devices, and specialized software. Consoles must provide:   Surface Design: Options like cockpit-shaped surfaces for immersive, multi-screen setups or linear configurations for streamlined workflows. Size Flexibility: Scaled to fit the purpose of each workstation and the available floor space. Strength & Durability: High-pressure laminate (HPL) surfaces that are anti-scratch, anti-stain, and anti-static, ensuring longevity under heavy use. Accessories: Integrated task lights, status indicators, keypads, cooling fans, and urethane edging for operator comfort and equipment protection.   24/7 Durability Dispatch centers never sleep, and neither can their furniture. Underneath the surface, consoles feature:   A strong substructure: We use a steel substructure, built from 12-gauge steel for unmatched stability. Cable Chains & CPU Enclosures: Sliding trays with lockable doors for secure equipment housing. Height Adjustment Actuators: Supporting up to 250 pounds, enabling sit-stand flexibility for operator wellness. Power Distribution Units: Organized and accessible for uninterrupted operations.   Cable Management A clutter-free environment is essential for efficiency and safety. Advanced systems include:   Grommet and Monument Solutions: For clean cable routing. Monitor Arms: Adjustable for ergonomic viewing and space optimization.   Ergonomic Design Operator comfort directly impacts performance. Features include: Adjustable Work Surfaces: Promoting healthy posture during long shifts. Integrated Storage Solutions: Cabinets, drawers, box-file combinations, and extra work surfaces to keep essentials within reach.   Every detail, from the surface finish to the steel framework must serve a purpose. Like to create a reliable, efficient, and operator-friendly workspace that supports life-saving decisions. Ready to Design a Dispatch Center That Works as Hard as You Do? Every second matters in emergency response, and your control room should reflect that. If you’re planning a new 911 dispatch center or upgrading an existing one, our design team is here to help. We specialize in creating mission-critical environments that combine durability, technology integration, and operator comfort. Talk to our experts today  and discover how the right console design can transform your operations.

The Stakes in Mission-Critical Environments A mission-critical environment is a system that is essential to the survival a business or organization. An organization an be as big or small as needed. When mission-critical environment fails, it endangers and affects the business or organization it is a part of. Think of the Robotics Mission Control Center for the Canadarm, or a local emergency communications center. Canadarm, Robotics Mission Control Center For 911 dispatchers, their mission critical environment is often called a Public Safety Answering Point ( PSAP ) , or an emergency communications center. These work environments house the emergency telecommunicators, their computers, their radio equipment, their monitors and of course - their dispatch consoles. Since they coordinate emergency response they work 24/7 and the staff requires specialized furniture to support their heavy equipment usage. This means keeping IT equipment stored away safely, ensuring there aren’t any outages due to accidental disconnection and providing a comfortable and ergonomic workstation. To do this, dispatch consoles use technology integration into their design and heavy duty materials in their construction. Why Choose Steel Over Pressed Wood Structural Strength Steel substructures offer high rigidity and minimal deflection. Designed for a service life of 20+ years , even under continuous use. Moisture Resistance Powder-coated steel resists moisture effectively. Corrosion only occurs if the protective finish is breached — unlike pressed wood, which can swell or degrade. Fastener Integrity Bolts and inserts in steel maintain their strength indefinitely. Wood fasteners can loosen over time, especially under vibration or load. Impact & Wear Resistance Steel may dent but remains structurally sound. Pressed wood is more prone to cracking, splintering, and surface damage. Fire Safety Steel is non-combustible , offering a safer option in emergency scenarios. Wood-based furniture contributes to fire load and risk. Maintenance Needs Minimal upkeep: occasional hardware tightening and finish touch-ups. Wood requires more frequent inspection and repair. Lifecycle Cost Higher upfront investment in steel. Significantly lower long-term costs due to durability and reduced maintenance. Best Practices for Long-Term Performance To ensure your control room furniture delivers reliable performance over decades of continuous use, it’s essential to make informed choices during the specification and procurement stages. Based on Sustema’s experience in designing consoles for mission-critical environments, here are key recommendations: Specify All-Steel Frames for Load-Bearing Components: Steel frames provide unmatched structural integrity and long-term stability. Avoid mixed-material designs for critical load paths, full steel framing ensures consistent performance under heavy equipment and operator use. Choose High-Pressure Laminate (HPL) Over Moisture-Resistant Cores: While moisture-resistant cores offer some protection, HPL surfaces bonded to steel substructures deliver superior durability, scratch resistance, and aesthetic longevity, especially in high-traffic dispatch centres. Use Metal Inserts or Through-Bolts for High-Load Accessories: For mounting monitor arms, CPU holders, or other heavy accessories, rely on metal inserts or through-bolts anchored into steel. This prevents loosening over time and maintains secure attachment points. Ensure Materials Can Withstand Environmental Conditions: Control rooms typically operate within 40–60% relative humidity and 18–26 °C. All materials, from surface finishes to structural components, should be rated for stability and performance within this range to avoid warping, corrosion, or degradation. By following these best practices, agencies can maximise the lifespan of their investment, reduce maintenance costs, and ensure uninterrupted performance in the most demanding public safety environments. Lifecycle Value: Investing in Reliability In mission-critical environments, furniture isn’t just a line item, it’s a long-term investment in operational continuity. While steel-framed control consoles may carry a higher upfront cost compared to pressed wood alternatives, the long-term financial benefits are substantial. Steel: Built for the Long Haul: Steel substructures offer exceptional durability, requiring minimal maintenance over decades of use. Their resistance to wear, moisture, and structural fatigue means fewer service calls, less downtime, and virtually no need for replacement, a key advantage in 24/7 operations like PSAPs. Pressed Wood: The Hidden Costs: Though initially more affordable, pressed wood furniture often incurs hidden costs over time. Susceptibility to moisture damage, fastener loosening, and structural degradation can lead to frequent repairs or full replacements, disrupting operations and inflating lifecycle expenses. Choosing steel isn’t just about strength, it’s about reliability, safety, and cost-efficiency. For agencies tasked with protecting public safety, investing in robust, long-lasting furniture ensures that dispatchers can focus on their mission without worrying about the integrity of their workspace. Making the Right Choice for Your PSAP When it comes to outfitting your Public Safety Answering Point (PSAP), the choice of furniture is more than aesthetic, it’s strategic. Steel-framed control consoles stand out as the superior option, offering unmatched durability, safety, and long-term value. Their resilience under constant use, resistance to environmental stressors, and minimal maintenance requirements make them the ideal foundation for mission-critical operations. While pressed wood can still play a role, particularly for surface finishes, it should be used selectively and only when paired with proper specifications, such as high-pressure laminate and steel reinforcement. This ensures that aesthetics never come at the expense of performance. Ready to upgrade your control room with furniture built to last? Contact us today to explore Sustema’s steel workstation solutions, purpose-built for the demands of 911 operations and designed to support your team for decades to come.