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Installation No. 24150 Mayor Domenic J. Sarno, Fire Commissioner BJ Calvi, Deputy Chief of Staff Services David A. Wells, Police Commissioner Cheryl Clapprood, and Chief Administrative and Financial Officer (CAFO) TJ Plante announce the new consolidated centralized dispatch center. About the client, Springfield Emergency Communications Center As the designated 911 Communications center for the City of Springfield, Massachusetts, Springfield Emergency Communications (SEC) plays a crucial role in police and fire emergency response. The highly skilled and committed SEC dispatchers work tirelessly to identify the caller's location and the nature of the emergency to dispatch the appropriate resources promptly. Their core duties include providing public safety responses, coordinating and supporting communication for all public safety activities, and initiating public safety services. At SEC, they prioritize delivering the most effective emergency communications possible by attracting, training, and retaining highly qualified personnel who possess the necessary expertise to provide these critical services. The Project, Upgrading and Centralizing Emergency Dispatch Services The main challenge faced by SEC was the process of upgrading the radio and emergency equipment systems and centralizing Fire & Police emergency response under one roof. The Dispatch Center’s location was previously serving the Springfield Fire Emergency Services. The new centralized dispatch center renovation project included the complete teardown and rebuild of the emergency communications center and moving the Police dispatch and Fire under the same roof. “Having both the Fire and Police dispatchers under one roof will better serve the citizens of Springfield and increase the safety of our Firefighters and Police Officers.” - Fire Commissioner Calvi The renovation project consisted of, installing new center floors and ceilings, updated bathrooms, new lockers, upgrades to the radio and emergency equipment systems, and installing the new fully customized Dispatch Consoles. After several discussions (Phone, email, and Web) around meeting technical, comfort, and performance requirements we came to a design & budget that SEC presented to the City of Springfield Mayor for budget approval. In the review meeting with the Mayor and Procurement team, the City of Springfield decided to go to public bid and invite companies to an onsite to bid on the contract. 14 different companies showed up onsite and Sustema was the chosen vendor to build the Custom Dispatch Consoles. The evaluation was based on meeting all the technical and ergonomic requirements while respecting the budget and offering value beyond the price. The Solution, Providing Comprehensive, Ergonomic Design Solutions with Sustema Dispatch Center Consoles The Sustema design team met all of the technical elements and created ergonomically enhanced consoles that fit within the parameters of the room and maintain ADA compliance. No easy task but the final design resulted in a heavy-duty highly functional dispatch center with a very impressive and empowering visual aesthetic. Some of the key design elements were the future-proofed Monitor columns and arms supporting current and future needs, the soft yet durable edging, secure CPU enclosures, and personal climate control at the console. “This was a team effort from the Mayor to 911 Dispatchers and everyone in between. Special thanks too, City Facilities, Springfield Fire Repair Division, City IT & Fire and Police IT, State911, the Men & Women of the Fire & Police Departments and Sustema, the maker of our consoles. A personal Thank You to my team, job well done!” - Deputy Chief Of Staff Services Wells The Installation, Successful Sustema Installation Enhances Dispatch Facility, and Service Delivery The Sustema installation partners did an excellent job with both the installation and day-to-day communication resulting in an excellent customer experience. The success of this project was very much a Sustema team effort. Starting from the initial conversation with the sales team, followed by internal design meetings to create a product to elevate Sustema over the competition to the operations team who built and tested the product to bring the designs to life. Source* Official Facebook page of Springfield Emergency Communications (SEC), the primary public safety answering point for the City of Springfield, Massachusetts. “The new consolidated dispatch facility will greatly enhance our SPD’s ability to respond and serve and protect our residents. I want to thank the brave and dedicated women and men in Blue for their continued efforts in making this important transition happen.” - Police Commissioner Clapprood Contact Information Sustema has over 25 years in the technical furniture and dispatch console furniture manufacturing industry with thousands of active installations in North America . For more information or any inquiries, please contact us at info@sustema.com .

Installation No. 24016 Transit C-300 - Model M About CAUCA The Centrale des Appels d'Urgence Chaudière-Appalaches (CAUCA) is a nonprofit organization specialized in managing emergency calls for fire, medical, and municipal services. CAUCA provides services for over 1.7 million citizens, covering over 560 municipalities across the province of Quebec, Canada. CAUCA has recently opened a new 911 center in the region of Mont-Tremblant, bringing the organization to a total of 150 employees, including 95 dispatchers. Sustema supplies fifteen (15) consoles in the Mont-Tremblant Emergency Center for Centrale des Appels d'Urgence Chaudière-Appalaches. The Project CAUCA decided to open a second call center with the objective to increase its operational capacity by adding more flexibility in the case of extreme climate events while also pursuing the expansion of their services. When the decision was made to move forward with this project, Sustema was selected as the console provider among multiple manufacturers. The timeline to deliver this project was respected and delivered on time as agreed by both parties. CAUCA’s desire to improve the work environment by optimizing the consoles footprint and increasing user comfort were imperatives for the success of the project. Each console station had to support as many as six (6) 24” monitors, be configure in wors of three (3) workstations, while using minimal footprint to allow for future expansion. Increased comfort for users meant moving towards a lighter, neater, and more streamlined console. A console offering electric height-adjustability capable of adapting to the user’s morphology in just a matter of seconds. Due to pandemic restrictions, Sustema was tasked to develop custom plexiglass protective shields to provide a safe environment for operators. The protective panels had to be transparent in order to promote collaboration and also be easily removable for when restrictions will be lifted. Moreover, the workstations had to be easily accessible for IT personnel to reach the CPUs and electronic equipment underneath the console while also offering maximum foot clearance for dispatchers. The Console Design: With the help of Sustema’s team of industrial designers, multiple layouts and configurations were drawn, evaluated, and discussed with CAUCA to find the optimal solution. The chosen model was a Linear Transit M console . The dual height-adjustable surfaces on the Transit M console combined with the heavy-duty steel base provide the required sturdiness to last multiple years while also enhancing ergonomics for the users. The workstation is attached to a wall system providing cable management capabilities to store power and data cables, offering extra support, and enhancing the overall design of the console. Manufacturing: Once the final design was signed and approved, the manufacturing process began and consoles were sent into production. Before shipping consoles to the client's facility, each part and component was preinstalled and tested for quality assurance at our manufacturing facility. Installation: Once consoles were ready, Sustemas team of certified installers did the whole installation over the course of two days. Today, the site is fully operational and is an example of a success story where Functionality, Design, Technology, and Synergy meet. About Sustema Sustema Inc. has 25 years of experience designing and manufacturing technical furniture for 24/7 mission-critical and IT-intensive work environments. Started as a cable integration company, Sustema now offers a wide variety of custom technical furniture products such as control room consoles , dispatch consoles , technology tables , technical workbenches , training desks , and trading workstations . Let us know how we can help with your next project!

Installation No. 12-409 Focus C-200 Console at the Robotic Mission Control Center About the Client The Robotics Mission Control Centre of the Canadian Space Agency (CSA) is located at CSA headquarters in Saint-Hubert, Quebec. The ground team uses this facility to plan, monitor, and control more than half of all Canadarm2 and Dextre operations unfolding aboard the International Space Station (ISS). The Robotics Mission Control Centre is designed to function in the same way as NASA Mission Control in Houston. The CSA's centre features the same: Ability to send commands Ability to receive data from the ISS, Canadarm2, and Dextre Voice communications systems Video communications systems The Project Hadfield, on the end of the shuttle's Canadarm, deploys Canadarm2 on April 22, 2001. (Credit: NASA) The Robotics Mission Control Center has been operational for many years and at the time the CSA approached Sustema, the facility was going through a system upgrade. Moving from bulky computer systems to lighter and more advanced ones also meant an upgrade of the furniture in which these systems were installed. Furthermore, the previous consoles did not meet ergonomic requirements with operators complaining about the leg space and overall comfort of the control center. These factors created distraction and fatigue issues among operators. Note that CSA operators can work over 8-hour shifts monitoring and controlling multi-million dollar equipment, meaning that designing ergonomic consoles to increase their focus, comfort, and attention was of the utmost importance for Sustema. Another requirement when designing the control room floor layout was the consideration of providing operators with an optimal view of the video wall system to monitor operations. The Solution After a thorough supplier selection process, Sustema was selected by the CSA to design, manufacture, and install the Focus C-200 console at the Robotics Mission Control Center. Sustema was chosen as the preferred supplier due to its ability to design versatile and ergonomic consoles capable of integrating all the technology required to run the CSA operations. The consoles were custom-made to fit the space requirements of the room while giving maximum flexibility to operators to work with multiple monitors simultaneously. The line of sight for the video wall was respected to avoid operator eye fatigue. The Result Sustema designed and manufactured custom Focus C-200 consoles to meet the technical and ergonomic requirements of the Robotics Mission Control Center. The Focus C-200 systems enable operators to work on large worksurfaces and move freely from one station to the other for easy access to data and control systems. Conclusion Sustema's team of control room consultants and industrial designers took into account all the space, ergonomic, and technology requirements of the Robotics Mission Control Center to create a custom console solution. Please contact us if you have any questions regarding our products and services.

Installation No. 09-222 About the Client "At every step of the passenger experience, from check-in to baggage tracking, the SITA Command Center works around the clock, in Montreal and Singapore, to ensure there are no hitches throughout the journey." - APEX Originally known as the "Société Internationale de Télécommunications Aéronautiques", SITA was founded in 1949 as a cooperative by 11 European and U.S. airlines to build a communications network for the aviation industry. Today, SITA supports about 55,000 airport check-in kiosks, in addition to providing communications networks for Airbus SE and Boeing Co., the world’s two largest commercial jet-makers (Montréal Gazette). About the Project When SITA first approached Sustema, they wanted to create a distinctive, enjoyable, and inspiring environment for its employees and customers all around the world. In order to handle the worldwide telecommunication networks, the new network command center needed to support over 100 agents with each work area having specialized console workstations ergonomically designed to minimize user fatigue, discomfort and to eliminate desktop clutter.  Workstations needed to have special access for equipment and wiring and had to be of modular design to allow for future flexibility and growth. The consoles also had to be designed to create a productive and comfortable workspace and give the users privacy where needed. Sustema was selected as the preferred vendor by DFAIT (Department of Foreign Affairs and International Trade) to design and manufacture specialized technical console workstation furniture for its new Emergency Watch and Response Centre. The Centre is comprised of two individual areas: the principal call centre and the response room. The Solution Focus C-200 - SITA Command Center Console Sustema's team of industrial designers worked in close collaboration with DFAIT’s in-house design team to develop the final solution. Thanks to Sustema's experience regarding communication center layouts and the industry best practices to tailor the space, the client selected the Focus C-200 console to furnish and organize its space. The Focus console is ergonomically designed for intensive use and responded to all the technical and functional requests made by the client. The Focus console allows for a high density of equipment, wiring, and electrical services in addition to offering comfort and functionality for users and managers. In all, Sustema provided the complete portfolio of the 90 workstations and met every criterion presented by the client: ergonomics, technology implementation, esthetics, and finishes. Sustema also worked closely with the DFAIT group on planning, budgeting, and implementation.  The Emergency Watch and Response Centre is now SITA's flagship command center in North America. Should a blackout occur, SITA can count on generators and an uninterruptible power supply to keep the Montreal facility running. As part of a disaster recovery process, local managers can also wake up their Singapore-based colleagues so that backup engineers are fully operational within 30 minutes of receiving a phone call. (Montreal Gazette) The Installation At any given time, about 70 staff are monitoring data and applications from 30,000 common-use terminals and check-in kiosks for airlines, airports, and airport authorities across 200 countries. A row of seven-foot-tall screens that runs almost the width of the room acts as the motherboard, displaying real-time data from airlines, airports, servers, kiosks and baggage systems (APEX). Today, SITA’s Montreal center has been operating for over 12 years, running 13 hours a day and taking turns with the Singapore location to ensure around-the-clock coverage seven days a week. The combined staff of about 160 is split almost equally between the two cities and includes people of more than 15 nationalities, fluent in more than 20 languages. “Customers don’t see anything, passengers go on their journey, board their flights.” – Chantal Dubé, SITA Command Center Together with its Singapore twin, the Montreal command center is dedicated to solving problems affecting the “mission-critical” computer and communications systems used by airlines, airports, and air-traffic-control providers around the clock. Air transport is its sole focus. Only last year, SITA says it resolved 81 percent of all major incidents within two hours. SITA says its command centers allow it to monitor, manage and support the operations of more than 1,000 airports and 1,000 airlines. (Montreal Gazette) Prior to having two command centers, SITA had separate support channels for various services. In 2010, they were consolidated into the SITA Command Center in Montreal, which operated on a 24-hour cycle, 365 days a year. But overnight shifts proved difficult to keep up, and a year later, a second office was established in Singapore. Now, by 7:30 a.m. each day, the command center’s operations are officially passed from Singapore to Montreal like an Olympic Torch – only without the fanfare. Singapore shuts down to sleep and the operations carry on in Montreal, where computers are humming, screens are alight, and somewhere, a coffee pot is on (APEX). Sources: https://montrealgazette.com/business/local-business/sky-watch-inside-montreals-hidden-air-transport-command-centre https://apex.aero/articles/behind-scenes-sitas-airport-operations/

Installation No. 25645 About the client - a major mining company With a legacy spanning over six decades and a formidable workforce of more than 8,300 employees, our esteemed client emerges as a standout figure in the Canadian gold mining sector. As a company renowned for its unwavering commitment to excellence, they have established a strong foothold in key global markets, including Canada, Finland, Mexico, the United States, and Sweden. The breadth of their operations, coupled with their unyielding pursuit of innovation, is exemplified by their ongoing exploration and development activities in each of these regions. In line with their ambitious expansion plans, our client recently embarked on a quest for specialized furniture solutions to equip their new operational center. This strategic move underscores their resolute dedication to fostering an environment that embodies both efficiency and aesthetics, affirming their status as industry leaders. The project - what it takes to design a mining operational center Our esteemed client embarked on their latest mining project, prompting their need for specialized furniture in their newly established on-site operational center. This center plays a pivotal role in providing vital support services across a diverse range of functions, spanning administration, financial services, IT, supply chain, human resources, communications, construction, and technical expertise encompassing geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital transformation. To create a dynamic and versatile workspace, our client sought a comprehensive furniture solution that would optimize productivity and efficiency. In response, we designed both dual-surface and single-surface control consoles tailored to the demands of a 24/7 operational environment. These consoles boast a wide and clutter-free work surface, meticulously crafted to withstand the rigors of continuous operations. With an unwavering commitment to durability, our furniture showcases a heavy-duty and scratch-resistant construction, ensuring resilience during round-the-clock activities. Recognizing the significance of ergonomic considerations, we integrated urethane edges to prioritize user comfort, effectively minimizing strain during extended work hours. Moreover, our solution features a robust steel substructure seamlessly integrated with cutting-edge cable management solutions, including electrical raceways. This strategic implementation guarantees organized and efficient cable routing, playing a pivotal role in maintaining uninterrupted performance within the non-stop work environment of our client's operational center. By providing a seamless fusion of functionality, durability, and ergonomic design, our furniture solution empowers our client to operate at their peak, further solidifying their position as industry leaders in the mining sector. The solution - heavy-duty control consoles for the mining industry Recognizing the need for a superior furniture solution, our client made a confident choice by selecting our best-selling offering, the Transit control console, specifically the Transit C-300 Console. Expertly engineered to cater to the unique requirements of Stock Traders, Surveillance, Security, 911 Call Centers, and Command Control rooms, this remarkable Cockpit-style configuration perfectly addresses a common ergonomic concern prevalent in these environments. A standout feature of the C-300 Transit Console is its adjustable height capability, encompassing the entire upper portion of the console, ensuring optimal customization for each user. Complementing this, the console also boasts height-adjustable keyboard support, aligning with our commitment to ergonomic excellence. By empowering individuals to personalize their workspace, our solution maximizes comfort, productivity, and overall well-being. Furthermore, the C-300 Transit Console goes beyond ergonomic considerations to deliver maximum functionality. The integration of a versatile slat wall enables effortless installation and positioning of multiple LCD screens, facilitating seamless information display. The inclusion of strategically designed storage units guarantees secure housing for computers while ensuring convenient access to cables, minimizing disruptions, and optimizing workflow. To further streamline installation and modifications, our console incorporates cutting-edge cable and data management supports, ensuring a well-organized and efficient workspace. Beyond its impressive features, the Transit control console stands tall with its solid construction, instilling unwavering stability and resilience. It effortlessly withstands substantial weight on its upper mobile surface, providing a reliable and durable foundation for demanding operational environments. With the Transit control console, our client discovered a comprehensive solution that harmoniously combines comfort and efficiency, empowering them to thrive in their workplace with unmatched confidence. The result: In the dynamic landscape of the mining industry, the meticulous design and manufacturing of our furniture played a pivotal role in empowering our client to achieve their goals while staying ahead of the competition. Our specialized solutions provided a solid foundation for the creation of an operational center that seamlessly supported a diverse range of functions crucial to their success. From administration and financial services to IT, supply chain, human resources, communications, construction, and various technical services, our furniture solutions proved indispensable. At the heart of our offering were the dual surface control consoles, prominently featuring the Transit C-300 Console. These consoles delivered a spacious and uncluttered work surface, meticulously tailored to meet the exacting demands of our client's operations. The consoles' adjustable height and ergonomic features were thoughtfully incorporated to prioritize user comfort, enabling sustained productivity even during long work hours. To maintain an organized and efficient workspace, our furniture integrated advanced cable management solutions, including electrical raceways and CPU enclosures. These smart additions facilitated streamlined cable routing, minimizing disruptions, and ensuring convenient IT access for seamless operations. Furthermore, the consoles' solid construction and impressive weight-bearing capacity instilled a sense of stability and durability, essential for withstanding the rigorous demands of the mining industry. By embracing our furniture solutions, our client was able to optimize their workspace, unlocking enhanced operational efficiency and maintaining a competitive edge in the mining sector. Our unwavering commitment to delivering excellence in design and functionality propelled their success, cementing their position as industry leaders. Make the choice that ensures success in the mining industry As decision-makers in the mining industry, the importance of equipping your operational centers with specialized furniture cannot be overstated. Our meticulously designed and manufactured solutions offer a strategic advantage, optimizing productivity, enhancing efficiency, and fostering a work environment that prioritizes both comfort and functionality. Take the next step towards elevating your operations by partnering with us. Contact our team today to explore how our tailored furniture solutions can empower your organization, streamline workflows, and put you ahead of the competition.

Installation No. 25763 About our client, an internationally recognized police organization. A police organization that employs more than 1,600 sworn officers and 600 civilians which is an internationally recognized policing leader. Their members serve one of the most diverse and fastest-growing communities in Canada, patrolling areas ranging from serene rural landscapes to urban cityscapes and ensuring the safety and security of residents who identify with more than 200 ethnic origins, practice more than 10 different religions and speak more than 16 unique languages. About the project: Building an emergency operations center Our client’s Backup Communications Centre needed updated consoles to meet the additional headcount and increasing technological demands. As such, the purpose of this new Communications Centre was to receive 911 calls from public phone networks and Police radio networks, this facility would also dispatch response services by radio to handle the emergency. The goal for this renovation was to increase the effectiveness and efficiency of future police service capability when and if a backup centre is required. Much of the center was to be a call taking and dispatch area. The placement was twofold; to accommodate as many available stations as possible, and to encourage communication between call takers. The console setup was required to muffle sound where possible and provide each user with a personalized console that could change height, adjust temperature, and lighting to suit the individual user. The Solution: Custom 911 Dispatch Control Consoles We designed specific configurations to suit these different user preferences and roles within the Dispatch Centre. Our client needed different types of consoles for each role in the room, which in total are 3, one for the supervisors, another type for the dispatchers, and a different one for the call-takers. Call taker control console: Call taker console. Dispatcher control console: Dispatcher console. Supervisor control console: Supervisor console. All consoles have dual work surfaces, with plenty of space for peripherals and tools, and both surfaces are height adjustable. The worksurface features grommet holes and a monument system to access power and data, as well as urethane edging to prevent user fatigue. The monitor surface supports the heavy duty monitor post. To provide privacy the console features a wall system fitted with electrical raceways that are designed to help separate the cables by voltage. The wall system also features a slat wall, suited to mount more accessories like task lights, as well as some dividing panels on top of the wall system. The console is supported by a strong steel substructure, featuring cable paths and CPU enclosures with sliding trays. The cables connecting the CPU to the monitors run through a pair of cable chains to protect them while in motion. We designed the consoles to have more room for cables than specified, to assure easy access when needed and neat, clean looking. Additional space (thicker) in the wall has been designed to accommodate the quantity of cables needed. Filing cabinets: To complement the supervisor console we designed a filing cabinet with 3 drawers, 2 with a drawer box height of 4 inches, and a third one with a box height of 10 inches. All of them with a box depth of 24 inches. Leaving a 4 inches space where the users can run cables to the grommet holes on the top surface. The Result: A reliable, durable and efficient 911 backup communications center Dispatcher control consoles. A total of two Supervisors consoles, eight Dispatcher consoles, 20 Call takers consoles, 4 furniture filing cabinets, and 30 24/7 Grade 2 Fabric Task Chairs. Our client chose our consoles for their 911 Communications Center because they met all of their technical requirements and selection criteria, which included quality, durability, efficiency, and functionality. Today, this regional police organization boasts a state-of-the-art 911 dispatch control center that runs non-stop, thanks to our Transit and Focus console systems. Our consoles offer numerous ergonomic features that help reduce stress and fatigue for operators, such as the ability to adjust the height of each worksurface and the urethane edging that allows for comfortable use during long work hours. Not only have these features improved dispatcher health and well-being, but they have also increased workflow and productivity. Overall, our Transit and Focus console systems have exceeded our client’s expectations and has contributed significantly to the successful modernization of their 911 communications center. Are you renovating your 911 communications center? We can help. To achieve an organized, and secured 911 communications center, our furniture integrated advanced cable management solutions such as electrical raceways in the wall structure and enclosed CPU enclosures. As well as incorporating dual worksurfaces with height adjustability, our control consoles are designed to fit and adapt to our client's needs and specific requirements and not the other way around. Take the next step towards a secure and efficient 911 control room by partnering with us. Contact our team of specialists and industrial designers to work together on empowering your organization toward a safe and productive future that puts you in control and ahead of the competition. To stay up to date with our latest case studies and developments, be sure to follow our social media .

About the client: An international advisory firm Brockhouse & Cooper International Inc. is a large advisory firm based in Montreal, Quebec. The company provides portfolio management for investment companies, pension consulting services, and a selection of other advisers. A few years ago we first designed and manufactured their trading floor for their new headquarters in Montreal's IBM building. This article is a retrospective of that project featuring our now classic consoles. About the project: a professional trading room in downtown Montreal Brockhouse Cooper wanted to equip the trading room of its new headquarters in Montreal IBM building with a new system of consoles. To fit the largest possible number of consoles into a relatively compact space, the project consisted of installing more than 26 workstations in a back-to-back linear configuration. Proposed room layout for trading room The product had to meet the specific requirements of the managers responsible for the brokerage rooms as well as fit into a highly computerized environment. It also had to possess the flexibility and resilience needed in view of the intensive use it would be subjected to in a brokerage firm. Last but not least, it had to provide employees with a functional and ergonomic product that would meet the criteria of modernity, comfort, and esthetics in their work environment. The solution: Elegant trading desks Brockhouse Cooper selected the highly efficient FOCUS modular console system from the Sustêma 200 series, to achieve its objective. With its highly contemporary look, the FOCUS system offered all the features Brockhouse Cooper managers were seeking: Elegance, sturdiness, and versatility. Slender strips of tempered glass were installed vertically on the basic structure to create an upscale look. The work surfaces were made to measure and laid out according to client requirements. The product also allowed the installation of storage accessories for office supplies and equipment. The Focus system offers all the functionality necessary for equipment support and the management of electrical supply in highly computerized environments. Ingeniously organized, the two cabling systems are physically separated and easily accessed for repairs and network modifications. To allow full-time access to the computer system via portable computer, an outlet combining electrical supply and network (USB) plugs is installed in the center of each station. The product structure stands on 12 centimetre-high supports, giving the consoles a fresh look. This distinctive approach also ensures excellent protection of the electronic components and facilitates floor maintenance. The computer bases pivot below the work surface and allow quick access to the equipment’s network of cables. The work surfaces have a load capacity of more than 150 kilograms. To ensure good shock resistance, they are equipped with PVC edge bands 2.5 millimeters thick. The screens and complementary system accessories are easily attached to highly resistant extruded aluminum panels. Does your trading floor need an upgrade? We can help. Our more than 25 years of experience in this field allowed us to deliver precisely what Brockhouse Cooper needed to move forward with its modernization plans. We're proud of the work we've done at Montreal's IBM building and look forward to future opportunities to help organizations in the convention center industry achieve their goals. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations, by setting a new standard. Follow us on LinkedIn today.

Installation No. 25339 The client, a renowned nonprofit educational institution. Our client is a nonprofit educational institution renowned for its academic excellence in communication, the arts, and the liberal arts. With a commitment to attracting independent thinkers from diverse backgrounds worldwide, the college sought to enhance its innovative pursuits by upgrading its IT capabilities through the development of a cutting-edge tech lab. 72'' x 96'' Corner Techbench. The project, designing an upgraded tech lab for higher education. When our team undertook the transformative project for our esteemed client, a prominent college in the bustling city of Boston, the needs were abundantly clear. The college was determined to bring its technology lab into the 21st century, requiring a comprehensive upgrade of its IT department. At the heart of this endeavor was the quest for cutting-edge furniture solutions, with a specific focus on state-of-the-art tech benches. The client envisioned tech benches 96 inches in length, arranged back to back, to create a collaborative and innovative workspace. Additionally, they sought tech benches designed in a corner configuration to cater to the requirements of individual rooms. This ambitious vision set the stage for a project that would not only meet but exceed the client's expectations, providing a technologically advanced learning environment for their users. The solution is a technology table suitable for IT-intensive environments. Sustema provided an exceptionally versatile solution, perfectly aligning with the college's diverse needs. Our system is designed to adapt seamlessly to a multitude of applications, serving as a service center, scientific and forensic laboratory, staging area, and more. The laboratory configuration, in particular, is a masterpiece of adaptability, featuring a modular design that integrates all essential IT equipment. 96'' Techbench. At the core of this configuration are single-unit workstations configured side by side. This modular structure allows for limitless customization, with the flexibility to add surfaces and shelves on both sides of vertical posts. The result is a dynamic, multidisciplinary workspace that can be effortlessly reconfigured and expanded to meet evolving requirements. Cable management is a standout feature of our system. It ensures a neat and efficient workspace, routing power and data cables through the posts and beams. Users can access the equipment with ease, thanks to multiple cable management options, including front access through the accessory support, back access in the power channel, and integrated raceway access via the power raceway channel. This meticulous approach to cable management enhances productivity and underscores the system's adaptability to the college's unique application requirements, making it the ideal choice for a dynamic and future-ready environment. 96'' Techbench The result: Once installed, our client boasts a modern technical lab for a College with open office space where the 96-inch tech benches are, arranged in a back-to-back configuration. As well as 4 other rooms equipped with individual tech benches, both in the corner configurations and in the stand-alone configuration. Are you renovating your tech lab? We can help. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in IT-intensive environments and other mission-critical rooms. Follow us on LinkedIn today , so you don't miss out on the opportunity to optimize your workspace and set a new standard. 3x 96'' Back to Back techbenches.

Installation No. 24562 911 dispatch consoles by Sustema ( Transit series ) "I can only describe the experience working with Sustema, and my representative Derek Dugas, as outstanding. Every question was answered. Every need was addressed. Everything on my wish list was made possible. The absolute best part of our purchase from Sustema was delivery and installation. Sustema coordinated flawlessly the delicate transportation of our equipment and provided a professional installation team that was nothing short of spectacular. " Mark H. Huckleberry Operations Supervisor, Public Safety Communications, PSAP About the client, a Public Safety Communications Center The Public Safety Communications Center (PSCC) of the Mansfield Division of Police has the mission to provide efficient support services intra-departmentally, effectively liaison with other City departments and serve the needs of the public by supplying helpful information, referrals, and facilitating the delivery of emergency and routine police, fire, and services. About the Project: Elevating Public Safety Communications with Innovative Control Room Furniture In a notable case study, our team successfully executed a comprehensive project aimed at revolutionizing the Public Safety Communications Center (PSCC). The initiative involved the conceptualization, design, and manufacturing of a cutting-edge PSAP (Public Safety Answering Point) center. Central to the design were five robust consoles, meticulously crafted to seamlessly integrate cable management solutions while boasting dual worksurfaces with adjustable heights to accommodate a diverse range of body sizes and operator preferences. The contextual backdrop for this project was the unprecedented challenges posed by the COVID-19 pandemic in 2020. The PSCC faced operational disruptions across all disciplines, prompting telecommunicators to adapt daily to evolving circumstances. In response to health guidelines during the pandemic, each console was required to integrate a removable plexiglass shield. This transformative overhaul provided dispatchers with an environment conducive to social distancing, fostering a more spacious and less confined workspace. The solution, Customized heavy duty control room furniture for Public Safety communications. We designed a heavy-duty control console that can accommodate all of the command center’s ergonomic and IT requirements. These consoles are designed in the 120-degree cockpit configuration to better use the available space inside the room. 911 dispatch console by Sustema (Transit series) Since the client wanted Height adjust ability Our control room furniture includes height adjustable work surfaces. Which are independently moved from one another. The main work surface provides ample space to accommodate all the operators, equipment and tools, Grommet holes to allow cables to pass through the work surface, a couple of PCS fans to keep the operators comfortable throughout their shift. A monument system that gives access to power and data ports directly on the consoles work surface. Also, to prevent strain-related injuries the work surface was designed with a urethane edging that provides a smooth surface for the operator to rest their arms while working. 911 dispatch console, picture taken after installation. The screen surface is designed to allow the operator to adjust the height of the monitors independently of the main work surface. It also provides support for the task light and the status light. Underneath each work service, we included power boards that are mounted onto the steel substructure to provide power for the monitors and equipment. Each work surface includes a pair of heavy-duty actuators and cable chains that protect all of the cables while the console is in motion. Comply with public health guidelines. Both work surfaces include two COVID panels which can be mounted and dismounted with ease. For the computers and IT equipment the consoles provide easy and secure access with dedicated CPU enclosures, that feature sliding shelves on the inside that can be accessed without disrupting operations. Per the request of our client, we also included a metallic file cabinet with wheels that can be placed next to the console and secured with a lock and key. 911 dispatch control room, picture taken during installation. The result, a spacious and upgraded PSAP centre with unique control room furniture. Our client chose our Transit S console in the 120-degree cockpit configuration which takes advantage of the room’s size. The consoles are placed in each of the room's corners. Thereby optimizing the control room floor layout. The fifth council is placed on the edge of the raised floor in the middle of the room which follows the entrance’s hallway. Two of the consoles are placed alongside the 23.5 feet CCTV wall without obstructing the view for the rest of the operators in the room. 911 dispatch control console after installation. The dual work surfaces create a clutter-free workspace that reduces stress and improves productivity. While the COVID panels are attached to both ends of the work surface, they do not block the line of sight between operators and supervisor, with the added benefit that they can be removed afterwards. Thanks to the CPU enclosures equipped with power bars in the inside, the consoles keep the equipment protected but still easily accessible thanks to the hinge ventilated and lockable doors, as well as the CPU sliding shelves. To maximize its IT equipment capacity, each console has a metallic file cabinet placed next to it. The monitors, status lights, and the sturdy task lamps are mounted on adjustable heavy duty monitor arms, which are secured in place thanks to an anodized aluminium slat wall installed on the screen work surface. 911 dispatch console, picture taken during installation. Are you renovating your PSAP Control Centre? We can design and manufacture custom and heavy-duty control room furniture. We have more than 25 years of experience in designing and manufacturing control room furniture that meets our customers specific needs and requirements. Contact our team of designers and specialists to help you achieve an organized and secure 911 Communication Centre. To stay up-to date on our case studies and control room design insights, follow us on social media.

Installation No. 23592 Inside of the OPP Communications Centre in London, Ont. The picture was provided by OPP. Our team worked closely with the Ontario Provincial Police to design and manufacture a control room that not only meets their needs but exceeds them. From ergonomic consoles to improved communication capabilities, our control room furniture has revolutionized the way the OPP operates. Keep reading to learn more about this exciting project and how it can benefit your own command center. About our client, the Ontario Provincial Police As Ontario's largest police force covering more than 170,000 square kilometers and serving nearly a million residents, the OPP requires ergonomic consoles to support their 137 operators working 24/7 at the communications center. Control Console photographed during the assembly of the control room. About the project, problems and pain points encountered by the OPP The project aimed to provide modern infrastructure and support to dedicated officers and specialized units, enabling them to handle emergency and non-emergency calls effectively. It prioritized high environmental standards, reflecting a commitment to sustainability and accessibility. The project also considered new challenges like the COVID-19 pandemic and the need to combat new online criminal activity. Additionally, supervisors wanted an intuitive console setup that would allow them to quickly assess the situation at a glance, accompanied by audible alerts for crises. The solution Sustema offered for the OPP’s control room furniture In order to enhance the working environment for both OPP officers and civilian members, a team of architects was hired by OPP to meticulously evaluate and analyze the existing space. The thorough assessment resulted in over 100 pages of comprehensive criteria. Our team gave careful attention to every detail of the console design and produced a detailed 200-page response. Through collaboration with OPP, we elevated our standard console model to the next level, integrating software and creating Console Alert. OPP control room after installation. How our solution was implemented in the OPP control room Once our team at Sustema had thoroughly analyzed the needs and requirements of the Ontario Provincial Police (OPP) and developed a detailed response to their criteria, it was time to implement our solution and transform the OPP command center. Our solution was meticulously implemented to ensure that every aspect of the control room was optimized for the comfort and productivity of the operators. The console design included multiple innovative features to address the pain points encountered by the OPP. To create a clutter-free and organized workspace, we incorporated a dual worksurface that accommodated operators of varying height percentiles. This allowed for individual adjustments and ensured that each operator could work in a position that was ergonomically suitable for them. The dual worksurface also provided ample space for multiple keyboards, a mouse, and a desktop telecommunication headset, without requiring side-to-side movement from the user. Top view of dual worksurfaces of control console To support the intense concentration required in the rapid-paced environment of the command center, we equipped the console with a monitor support system. This system allowed for the fitting of four vertical displays and an additional monitor, ensuring that operators had access to all the information they needed at their fingertips. An early version of the control console with monitors The heavy-duty materials used in the console's construction ensured its durability and operational capability 24/7. To further enhance the functionality and aesthetics of the control room, we implemented an effective cable management system. This included cable chains for vertical cable management, separate data and power cable management, and perforated metal monitor covers to conceal and secure all cables. Cable chains secure cables during motion The console design also incorporated various features to enhance accessibility and comfort. These included quiet actuators for smooth and uninterrupted movement of the worksurfaces, safety sensor bars to prevent damage, rounded edging to prevent stress-related injuries, and ample knee and toe clearance to provide comfort and personal space for operators. Each actuator has a lift capacity of 250 lbs The implementation process was carried out with careful attention to detail and a commitment to providing the best working environment for the OPP operators. The end result was a control room that not only met the needs of the operators but exceeded their expectations in terms of functionality, accessibility, and overall design. How we created our proprietary solution, Console Alert to help supervisors manage crises and help operators Our team at Sustema developed an effective crisis management system in the OPP command center, which led us to create our proprietary solution, ConsoleALERT . This innovative system is designed to help supervisors efficiently manage crises and provide support to operators in real time. With the push of a button, the ConsoleALERT system is activated, triggering a series of actions. The status light on the console starts blinking and emitting an audible alert, immediately catching the attention of the supervisor. Simultaneously, the system notifies the supervisor on their end, alerting them to the incoming call and providing them with the necessary information. The supervisor can take quick action, ensuring a swift response to any crisis. Once the crisis is resolved, the supervisor can easily switch off the alert system at the control console. But ConsoleALERT doesn't stop there. The system also includes comprehensive statistics and a log to keep track of how and when the system is used. This data can be invaluable for training purposes, analyzing response times, and identifying areas for improvement in crisis management. It provides a streamlined and efficient process for supervisors to handle emergencies, ensuring the safety and well-being of both the operators and the public they serve. Results for the Ontario Provincial Police Operators are required to work in an almost constant state of sitting as they are restricted to their workstations when taking calls or dispatching. This can lead to discomfort and reduced productivity over time. However, with our innovative control room furniture, we were able to address these pain points and provide measurable outcomes for the OPP. One of the key outcomes was improved accessibility. Our height-adjustable consoles gave operators the option to work while standing, promoting movement and reducing the negative effects of prolonged sitting. This not only enhanced operator comfort but also contributed to their overall well-being and productivity. Control console during installation Additionally, the heavy-duty materials used in the construction of the console ensured its durability and operational capability 24/7, 365 days a year. This meant that the OPP command center could rely on the furniture to withstand the demands of their high-pressure environment without compromising accessibility or functionality. By incorporating dual work surfaces that moved independently, we were able to accommodate operators of varying height percentiles. This adaptability allowed for personalized adjustments, ensuring that each operator could work in a position that was ergonomically suitable for them. This not only improved comfort but also minimized the risk of work-related injuries. Overall, the measurable outcomes for the OPP included increased operator comfort, enhanced productivity, and improved overall well-being. The accessibility and functionality of the control room furniture played a crucial role in achieving these outcomes, making a significant positive impact on the daily operations of the OPP command center. If you are currently renovating your control center, our team of specialists can provide assistance and support. The transformation of the OPP command center with our innovative control room furniture has been a resounding success. As we look to the future, we are excited to continue our partnership with the OPP and support their ongoing needs. Our experience with the OPP is a testament to the positive impact that ergonomic design and durable control room furniture can have on both operators and the organization as a whole. So, if you're ready to take your control room to the next level, we invite you to explore our range of innovative solutions and contact us to discuss your specific requirements. Together, we can create a control room that not only meets your needs but also exceeds your expectations. Let us help you transform your control room into a hub of efficiency, productivity, and comfort.

Installation No. 24915 About the client, a police organization:   Our client is a police organization that was looking to build a new 911 control center. To support the needs of its population, it employs more than 200 police officers, and provides them with various resources that can address some their local concerns. About the project:   The project involved designing and manufacturing a newly renovated 911 control room that could accommodate 10 heavy duty control consoles to offer a more adequate workplace for visitors and employees. This new center would group all the teams who work as part of the police service. The consoles were to be arranged in the following configuration, 10 control consoles setup in 3 rows, leaving enough space for foot-transit inside the control center. 2 consoles would be placed side by side leaving enough space for a storage unit between the 2 consoles.  As for the requirements of the specialized furniture, the most important include: 10 dispatcher consoles with a large worksurface area in cockpit shape.  Each console should be equipped with 4 CPU enclosures intended for intensive use and include a sliding tray.  4 actuators with a lift capacity of 260 pounds each.  High pressure laminate with Greenguard certification.   Secure cable management integrated.  Integrated power solution.  Include a storage cabinet that can fit between 2 consoles.  Integrated heating system.  Monitor arms compatible with VESA 100x100 mounts that can be adjusted laterally and vertically.  Include a status light with a minimum of 2 colors, white and red.  About the solution:   Our clients chose our heavy-duty consoles to build their modernized 911 control room because they met their specific requirements and could be arranged in their desired configuration to maximize the available space. Our Transit consoles features two large heavy duty work surfaces. A primary and a secondary work surface. Both can be individually height adjusted to fit the operator’s ergonomic needs. The primary worksurface is where the operator can place their keyboards and other utensils. Additionally, the primary worksurface is houses the keypads that control the height adjustments, the heating system and the fans integrated on the worksurface. The secondary worksurface supports the weight of the 3 sturdy monitor arms which can be adjusted to the operator’s desired height and depth. The poles where the monitor arms are mounted, also hold the weight of both the task lamp and the status light. To support the combined weight of both worksurfaces, as well as the constant and intensive use operators will give their control consoles, our furniture is manufactured with a 12-gauge steel substructure. This material ensures its durability and prevents the worksurface from deforming over time. Our consoles have more than enough room to house the required CPUs while leaving room to spare in case our client chooses to add more computers to their setup. The CPU enclosures feature a sliding tray, making it easy to access the IT equipment without causing downtime.  Since the substructure is made from steel, al the critical equipment can be secured under lock and key. The CPU enclosures are accessible on the front and the back of the consoles. On the left side of the console, the client can take advantage of the personal storage included. It is the perfect location to keep personal belongings and files. The heating system is located at the bottom of the console, so that when activated, the heat rises and makes the workstation more comfortable during the winter months.   To connect the CPUs underneath the console to the monitors mounted on the secondary worksurface, the console features a pathway that allows cable to run alongside the substructure. To provide cable management and secure the cables during motion while the operator adjusts the height of the console, the furniture includes cable chains to protect the equipment. About the result:   Our client implemented 10 of our control consoles to create a state-of-the-art control center. Since our consoles are made from steel and high-pressure laminate, they can endure heavy duty use for years to come. With the ergonomic features of our control consoles, our client can provide the operators in the room with a workstation that adapts to their specific needs and requirements. Combining the height adjustability of both work surfaces, and the adaptability of the monitor arms, users can rearrange their console throughout their shift. For example, if the operator wishes to work while standing, they can do so, and the console changes with the push of a button. With the dual work surfaces of the console, operators can take advantage of a wide workspace with enough room to place all their tools. Since the work surface is made from High pressure laminate, users can work without worrying about scratching the surface. Also, with the secondary worksurface, operators don't have to concern themselves with monitor cables getting in the way of their work. The integrated heating system at the bottom of the console, and the fans installed directly on the primary worksurface allow the operators to adjust the temperature at their desired levels. Thanks to the secure cable management our client’s control center ensures their IT equipment stays safe, but also easily accessible to carry maintenance operations.  The open floor layout chosen by our client encourages communication between the operators.  Additionally, the implementation of status lights helps the supervisor to easily identify if a situation requires their attention. Are you building a new control room for 911?   It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building or modernizing a control room, we can help you. Contact our team of specialists and designers that will help you build a control center that meets your specific needs and requirements.    Follow us on social media where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.

Installation No. 25668 "Derek and the rest of his crew have been a pleasure to work with through the entire process." - Bradley Wilson, Assistant 911 - Director, Monongalia County Emergency Management - MECCA 911 About the client, MECCA 911: Leading 911 Control Room Operations in Monongalia County   Our client, MECCA 911, stands at the forefront of public safety within Monongalia County, offering unrivaled services to its residents. As dedicated first responders, they play a pivotal role in managing emergencies and supervising the comprehensive range of public safety services delivered to the community, encompassing Police, Fire, and Emergency Medical Services (EMS). Beyond merely fielding emergency and non-emergency calls, MECCA 911 is charged with the critical task of dispatching resources across 6 Police Departments, 14 Fire Departments, and 3 EMS services throughout the county, ensuring prompt and efficient response to every call for help. About the project: Client Requirements for the New 911 Control Room Project   Four years ago, our client, MECCA 911, embarked on a significant endeavor to construct a new 911 center, driven by the need to accommodate their expanding operations. This project was not just about building a facility; it was about reimagining the workspace to enhance the efficiency, comfort, and capability of their critical response teams. Their requirements were comprehensive and detailed, reflecting a deep understanding of their operational needs and the challenges they faced in their previous setup. 1. Advanced Radio Consoles and Ergonomics:  A paramount requirement was the upgrade of radio consoles to improve both functionality and ergonomics. The new design needed to facilitate ease of use, accommodating the diverse preferences of their personnel, some of whom prefer to sit while others stand throughout their shifts. The ability to adjust the console's height easily was identified as a critical feature.  2. Design Assistance and Guidance : Given the team at MECCA 911 had no prior experience in designing a 911 center, they sought expert guidance throughout the entire process. They needed a partner who could not only understand their vision but also bring it to life with professional design and strategic planning.  3. Enhanced Working Environment:  The ease of use and comfort for the operators were highlighted as essential. The project aimed to create a user-friendly environment that would allow staff to perform their duties with maximum efficiency and minimum physical strain.  4. Improved Lighting and Accessibility : A significant challenge with the old setup was the lack of adequate lighting and accessibility around the consoles, especially for maintenance tasks involving wiring. The new design required integrated work lights and easy access to both the front and back of the consoles to facilitate maintenance and upgrades.  5. High-Quality CPU Enclosures:  Recognizing the critical nature of their technology infrastructure, MECCA 911 demanded the highest quality CPU enclosures. Durability, security, and ease of access for maintenance were key considerations to ensure uninterrupted and optimal performance. Our objective was to meet these needs head-on, crafting a 911 control room that would not only meet the current demands of MECCA 911 but also provide the flexibility to adapt to future challenges and advancements in public safety technology.   About the solution: Advanced 911 Control Console Features and Accessories   In response to MECCA 911's comprehensive requirements for their new 911 center, we developed a state-of-the-art control console equipped with a range of features and accessories designed to enhance operational efficiency, ergonomics, and maintenance capabilities. Our solution encompassed the following elements:  911 dispatch console by Sustema Inc for MECCA 911 Console Standard Features:   - Monitors and Worksurfaces:  Crafted from a durable particleboard, these surfaces are finished with high-pressure laminate (HPL) and edged with PVC for durability and aesthetic appeal. The worksurface further features a PVC Bullnose edging, combining functionality with safety. 911 dispatch console by Sustema Inc for MECCA 911 - Adjustability:  Integrated levelers provide up to 1 inch of height adjustment, ensuring the console can be perfectly aligned even on uneven floors.  - Integrated Storage: A box-file storage unit with two drawers is seamlessly integrated into the console design, offering organized and accessible storage options.  - Cable Management:  Four cable chains (two per surface) securely manage cables during movement, effectively separating power and data cables to prevent interference and ensure a tidy workspace.  - Ergonomic Lifting Columns:  Four lifting columns (two per surface) enable height adjustment controlled via a keypad, allowing operators to switch between sitting and standing positions effortlessly.  - Surface Frames and Cable Routing:  The design includes two surface frames specifically for routing cables efficiently to the cable chains, ensuring a clutter-free environment. 911 dispatch console by Sustema Inc for MECCA 911 with CPU enclosures - CPU Storage Enclosures: These enclosures are hinged, ventilated, and lockable, featuring front and back doors for easy access. They come equipped with sliding shelves on ball bearings for smooth operation, and each enclosure includes an integrated task light for enhanced visibility.  -  Accommodation for Multiple CPUs:  Our consoles are designed to house various CPU sizes, ensuring compatibility with a wide range of hardware requirements and providing additional space for future expansions. 911 dispatch console by Sustema Inc for MECCA 911 Accessories for Enhanced Functionality:   - Monitor Mounts:  Six 24" monitors are supported by articulated arms, allowing for flexible positioning and easy adjustment to suit individual operator preferences.  - Connectivity Solutions:  A Leviton QUICKPORT 12-PORT PATCH BLOCK is fixed within the console structure for streamlined connectivity, complemented by two grommets for seamless cable passage.  - Power Supply: Four power bars with six outlets each (15 Amp) are strategically placed—two fixed to the monitor's surface frame and two inside the CPU enclosures—to ensure easy access to power sources.  - Retractable Monument:  This feature includes two power outlets, one USB A+C, and one open data port, offering convenient access to power and data connections without compromising the console's sleek design. 911 dispatch console by Sustema Inc for MECCA 911 Our solution for MECCA 911's new 911 control room was meticulously crafted to meet their specific operational needs, focusing on flexibility, accessibility, and the highest standards of quality and efficiency. About the result: Enhanced Efficiency and Comfort in MECCA 911's Control Room   The implementation of our advanced control consoles in MECCA 911's new 911 center has brought about a significant transformation, offering numerous benefits to both the operators and the organization as a whole. The custom-designed features have not only optimized the control room's functionality but also significantly improved the working conditions for the dispatchers. Key benefits include: 911 dispatch console by Sustema Inc for MECCA 911 1. Improved Ergonomics and Flexibility:   - Height Adjustability:  Operators can easily adjust their working posture throughout the day, thanks to the height-adjustable features of the consoles. This adaptability reduces physical strain and increases comfort during long shifts.  - Dual Worksurfaces : The ability to independently adjust monitors and primary worksurfaces caters to different height percentiles, ensuring ergonomic alignment for every operator. 2. Enhanced Work Environment:   - Spacious Work Area:  The wide worksurface accommodates keyboards and mice comfortably, featuring grommets and a monument system for efficient peripheral management. Urethane edging minimizes wrist strain, while the surface's scratch and stain resistance maintains a clean, professional appearance.  - Robust Construction:  A heavy-duty steel substructure supports the console's components, preventing bending and ensuring longevity.  911 dispatch console by Sustema Inc for MECCA 911 3. Streamlined Cable Management:   - The steel substructure aids in neatly routing cables from the surface down to the CPU enclosures, with four power bars distributed strategically to provide power where it's needed most. 4. Maintenance Efficiency:   - Accessible Design : Front and rear doors offer easy access for IT maintenance, allowing for quick and efficient servicing. Integrated work lights in each enclosure simplify the task of distinguishing between cables.  - Secure and Convenient CPU Maintenance : Slide-out trays in the CPU enclosures facilitate effortless IT maintenance, while locked steel doors protect critical equipment from unauthorized access.  911 dispatch console by Sustema Inc for MECCA 911 5. Future-Proof and Scalable:   - The console design not only meets current needs but also allows room for additional equipment, ensuring MECCA 911 can adapt to future technological advancements.  6. Optimized Control Room Layout:   - Visibility and Accessibility : An open floor plan enables supervisors to easily oversee operations and approach operators for assistance, enhancing the management's effectiveness. - Encourages Collaboration:  The pod configuration provides each dispatcher with their own workspace while promoting teamwork and communication among operators. Through these comprehensive features and thoughtful design, MECCA 911's control room now exemplifies a state-of-the-art facility that prioritizes operator comfort, efficiency, and security. The benefits realized from this project underscore our commitment to delivering solutions that meet the unique needs of our clients, driving forward the capabilities of emergency response centers. Are you building a new 911 control center from scratch?   It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building a 911 control room for the first time, we can help you.   Contact our team of specialists  and designers who will help you build a control center that meets your specific needs and requirements. Follow us on social media  where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.