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When designing control rooms, the shape and layout of control consoles play a crucial role in ensuring efficiency, ergonomics, and ease of use. Two popular shapes for control consoles are  linear  and  cockpit . Each shape offers unique advantages and can be implemented with multiple configurations for floor layouts. Let's dive into these shapes and their potential layouts. Linear Control Consoles Linear control consoles offer versatility when planning a new control room. They are typically arranged in a straight line, making them ideal for environments where operators need to monitor multiple screens or systems simultaneously. Suitable for control rooms such as 911 dispatch centers and air traffic command centers, as shown in the images below. The linear shape allows for easy reconfiguration, making it a popular choice for control rooms with plans for expansion. Thanks to its minimal footprint this type of console maximizes the efficiency of the available real estate in any center. Since it can be equipped with a space-saving wall system . This type of console features two worksurfaces to effortlestly accomodate up to 8 monitors across 2 levels. This results in more streamlined 911 dispatch centers. Cockpit Control Console s Cockpit control consoles, on the other hand, are designed to wrap around the operator, creating an immersive and focused workspace. This shape is particularly beneficial in environments where quick access to controls and a high degree of situational awareness are required. By implementing dual worksurfaces it can accommodate up to 10 monitors. The ergonomic design reduces the need for operators to move around, enhancing comfort and efficiency. Additionally, it offers the convenience of two CPU storage enclosures , plus an additional large storage space, enhancing its adaptability to accommodate a wealth of IT equipment and easy access to it. Even though these configurations excel at different aspects, many modern control rooms use a combination of both. For example, a center might use a cluster of linear consoles for its group of call talkers and another group of cockpit consoles for the telecomunicators and supervisors. Layout Configurations Control consoles can be set up in various layouts to optimize space and functionality. Here are some common configurations: Close Pod In a close pod layout, 4 consoles are arranged in a compact square, with the operators facing outwards. With this layout each console serves as a corner for the arrangement. This setup is ideal for small control rooms or areas where space is limited. The close proximity of consoles allows for seamless communication and collaboration among operators, but it also provides each workstation with their distinct space. Open Pod An open pod layout features consoles arranged in an open, accessible manner. This configuration promotes a collaborative environment, making it easier for operators to interact and share information. Open pods are suitable for larger control rooms where multiple operators need to work together and are often grouped based on their tasks. For example, a 911 dispatch center might use this configuration to place dispatchers and call takers from one jurisdiction together, so that it is easy to work together. Open Pod T Configuration The open pod T configuration arranges consoles in a T-shape. It functions in a similar way to the open pod configuration by assigning employees by teams or departments, with designated areas for each group. This layout can be used when there is not enough space to put 4 console together, but it is still required that the operators available are close to each other. Back-to-Back In a back-to-back layout, consoles are placed facing away from each other, creating two distinct workspaces. This configuration is useful in environments where operators need to focus on their tasks without distractions. It also maximizes the use of available space by accommodating more consoles in a given area. This arrangement is prefered by centers with a large staff such as a customer response center, where a semi-open space for collaboration is needed. Request a Free Floor Design ! At Sustema, our consoles are designed with a firm understanding of the rigorous conditions that operators face in the control room environment. Please let us know if you have any questions regarding our product and services by contacting us at 1-800-455-8450 or by email at info@sustema.com.

In a 911 dispatch center, efficiency and comfort are crucial. Dispatch staff often work long hours, so having the right equipment can greatly improve their performance and well-being. To support mission critical operations, dispatch centers need heavy duty accessories. But no 2 dispatch centers are the same. Meaning that there is no standard because every application is different. So each center should consider its needs and requirements when looking for monitor arms. Below are some highlights key factors to consider when selecting monitor arms suitable for such demanding environments Material Quality When choosing monitor arms for a 911 dispatch, materials are the first thing to assess. Monitor arms designed for continuous use must be sturdy and durable. Common materials include aluminum, steel, and high-quality plastics. Aluminum is lightweight yet robust and resistant to corrosion, making it ideal for busy dispatch centers. For example, an aluminum is versatile. Steel, although heavier, offers additional stability and durability, ensuring that even large monitors are securely held in place. Selecting monitor arms with powder-coated finishes is recommended as it increases resistance to scratches and rust. If your dispatch center experiences high humidity, choosing materials that protect against moisture can extend the life of your equipment. Humanscale and Novus monitor arms, respectively. Adjustability Adjustability is a critical feature in monitor arms. Look for arms that provide swivel, tilt, and height adjustments. This flexibility allows dispatch workers to customize their monitor positions for the best viewing angles. For instance, a monitor arm that tilts up to 90 degrees can help reduce neck strain, leading to improved comfort and productivity during long shifts. Novus monitor arm mounted on our dispatch console. VESA Compatibility Make sure the monitor arm supports the VESA mounting standards of your monitors. Most monitors today meet VESA standards, simplifying installation and ensuring a secure fit. Monitors that do not have uniform mounting holes could lead to unsafe setups, which is particularly important in high-stakes environments. Additionally, some monitor arms manufacturers also offer a mount cover for a more aesthetic look. Humanscale's monitor arms include a Plate Cover for the VESA mount to match the finish of the monitors. Stability Stability is essential, especially in workspaces where monitors might be frequently bumped. Quality monitor arms often feature weighted bases and locking mechanisms to prevent accidental movements. A stable monitor arm can reduce the risk of injury and damage, creating a safer working environment. Monitor arms attached to a linear console . Attachment to the Worksurface The method of attaching the monitor arm to the workstation can greatly influence its usability. Clamp Mounts Clamp mounts are popular due to their easy installation options. They attach to the desk edge without requiring any drilling, which is beneficial in a 911 dispatch center where flexible workspace configurations are often needed. Grommet Mounts Grommet mounts involve drilling a hole in the worksurface for a secure fit. This setup is ideal for heavier monitors or locations prone to vibrations. For example, if a monitor weighs 30 pounds, using a grommet mount can help stabilize it and prevent wobbling during busy operations. Wall Mounts While wall mounts can save desk space and create a neat appearance, they require careful thought regarding monitor heights and accessibility. Cable Management An important yet often overlooked aspect of monitor arms is cable management. Effective cable management can make a workspace look neat and organized. This is especially important in a fast-paced dispatch center where accessibility and clutter reduction are key. Look for monitor arms with built-in cable channels or clips to keep power and data cables neatly arranged. This feature not only enhances aesthetics but also minimizes the risk of tripping hazards, helping prevent accidents in a critical work environment. Weight Capacity Weight capacity is another vital consideration for monitor arms in dispatch centers. Dispatch centers typically use heavier monitors, so it is essential to check the manufacturer's specifications. Reliable monitor arms can usually support 10 to 40 pounds. Below you can see the Humanscale and Novus monitor arms, respectively attached to our heavy duty dispatch consoles. We can help you build a new control room. Choosing the right monitor arm for a 911 dispatch center impacts efficiency, comfort, and safety. By focusing on material quality, key features such as adjustability and stability, attachment methods, cable management solutions, and weight capacity, managers can equip their teams with the best possible tools. We can help you build a control room solution that adapts to your needs and requirements, get in touch now . Remember, 5 hours of planning can save you 500 hours of work.

911 dispatcher working at a Sustema console When you think of first responders, images of firefighters, police officers, and paramedics often come to mind. However, there's a group of unsung heroes who play a crucial role in emergency response: they are called 911 dispatchers, or sometimes refered to as telecommunicators. These public safety professionals are the calm voices on the other end of the line, providing vital assistance and coordination emergency services during some of the most critical moments in people's lives. If you’re thinking about becoming a 911 dispatcher and want to know why people do it, these are some of the reasons why people choose to become telecommunicators. Have An Impact In People’s Lives As a 911 dispatcher, you have the unique opportunity to have an impact in people's lives every single day. Whether it's guiding someone through CPR, dispatching emergency services to a scene, or simply providing a reassuring voice to someone in distress, your actions can have a profound impact. The sense of fulfillment that comes from knowing you've helped save lives and provided support during emergencies is unparalleled. “Every call we take is an opportunity to make a difference in someone’s life.” 911 dispatcher working at a Sustema console, Transit series. Staying Calm Under Pressure In the midst of chaos, 911 dispatchers are the calm and composed voices that help bring order. This role requires a special kind of resilience and the ability to stay focused under pressure. Providing clear instructions can be the difference between life and death. You have to be good at critical thinking and multitasking. “Your calm voice is someone’s lifeline.” 911 dispatcher working through an emergency call. Continuous Learning and Growth The nature of emergency situations means that no two days are the same for a 911 dispatcher. This constant variety keeps the job exciting and ensures that dispatchers are always learning and growing. From handling medical emergencies to coordinating responses to natural disasters, the skills and knowledge gained in this role are invaluable and can lead to personal and professional growth. 911 supervisor assisting telecommunicator working on a Sustema console, Transit Series. Building Community Connections 911 dispatchers are often the first point of contact for people in their most vulnerable moments. This role fosters a deep sense of community and connection, as dispatchers provide a lifeline to those in need. The gratitude and appreciation from the community can be incredibly rewarding, reinforcing the importance of the work dispatchers do. “Dispatchers are the unsung heroes, working behind the scenes to ensure the safety of our communities.” 911 dispatcher sitting in front of her workstation, a Sustema console. While the path to becoming a 911 dispatcher is demanding and requires significant training and resilience, the rewards are immense. As one experienced dispatcher advises to a 15 year old who is considering it as a future career: “It is a very demanding job, but once you get through training it is very rewarding. You will meet amazing people as well as terrible people. Best of luck to you and take the time to decide considering you’re very young.” This sentiment captures the essence of the profession, it is a challenging journey, but one that offers profound fulfillment and the opportunity to make a real difference in people's lives. If you have the dedication and passion for helping others, a career in 911 dispatch can be incredibly rewarding. To learn more about the job, visit the US bureau of labour statistics page on Public Safety Telecommunicators . For the Canada, you can visit the government's page for labor market information. For further resources, also visit NENA and APCO websites respectively, the two largest organizations of public safety communications professionals.

Specialized furniture for mission-critical environments like this one integrate cable management into its design. This guide covers the important elements to consider when setting out to build a new control room. When looking at control consoles always make sure they meet your specific needs and requirements. Specialized furniture must include the following elements in its design to ensure the successful completion of the project Excellent build using heavy duty materials Unlike ordinary desks, a control console is built using heavy duty materials like steel and high-pressure laminate. These heavy duty materials ensures its durability and reliability for years to come. 911 dispatch console with steel substructure For example, using a steel frame will prevent the worksurface to bend overtime since this substructure is made from high grade steel. Also, unlike ordinary office furniture, the worksurfaces of mission critical furniture are made up of high-pressure laminate instead of being made from cheaper wood composites. These two components add up to create specialized furniture that is both durable and reliable in the long run. The steel substructure (frame) makes it a robust and strong enough to support the weight of many monitor rows and to keep IT equipment safe and secure. While the HPL  worksurface is scratch and stain resistant, and its anti-static properties make it dust repellant, which means it is also considered as a hypoallergenic material. The worksurface shown above is made from high-pressure laminate to create a durable and reliable workstation. Technology integration and implementation of ergonomic features Mission-critical furniture that adapts to the different heights of operators helps them stay focused throughout the day. For example, if an operator wishes to switch from a sitting position and continue their work while standing for the next hour or so, the console should adapt to the user's needs efficiently. Video showcasing the different types of keypads available for height adjustable control consoles (sit/stand). Cable management solutions in control consoles With all of the computers housed inside the console’s CPU enclosures, and the multiple monitors mounted on top of the work surface, all of these cables need to be properly routed to ensure the flow of critical data. All cables should allow for enough travel when adjusting heights, and be easily accessible for maintenance and support. For this end, cable chains connect the CPU enclosures with the worksurface to route and protect cables during motion. CPU enclosures like this one are secured with a lock. Sustema consoles are designed for heavy duty workflows following ergonomic principles provided by the Human Factors and Ergonomics Society.  Every action like adjusting the height of the work surface or performing maintenance for cable management is designed to be as nonintrusive. Look for control consoles that include customization options Beyond color options, a control console is designed to optimize the available floor space with a wide range of shapes and sizes. Meaning that a control console is designed to adapt to heavy duty workflows with cable management solutions, lighting, storage options, and other ergonomic features. Building a control console means designing it to withstand heavy duty workflows, and a wide range of user sizes. For instance, Sustema consoles are designed using anthropometric data expressed in percentiles to be as accurate as possible. This is helpful because it allows the designers to consider the full range of body sizes when designing specialized furniture for control rooms. Control consoles are designed with dual height adjustable work surfaces to achieve a clutter free work surface. But also, to accommodate for the 95th percentile male for the maximum height of a keyboard work surface, or the 5th percentile female measurement. Read more on percentiles. Having dual work surfaces means that the monitor work surface can be adjusted for the eye-height sitting measurements of both, the 5th and the 95th, female and male percentiles respectively. This 911 dispatch console has two worksurfaces, one for the operator's immediate use and another one for monitor support. In other words, the surface heights should be adjustable from 27 to 53 inches. When designing for 24/7 reliability in the control room, control consoles must allow users to adapt their space to them and not the other way around. A note on accessories for mission-critical furniture A reliable control console helps to maintain a pleasant and professional workspace. If the operators have to constantly perform workarounds to complete basic daily tasks these inconveniences will build up and contribute towards increased burnout and turnover. No aspect of the consoles should interfere with critical tasks. This is something to look out for when thinking about integrating accessories to your mission-critical furniture. For starters below are some of the must-have accessories for 911 dispatch consoles and mission-critical furniture including: Task lights CPU enclosures Power and Data outlets Monitor arms Are you planning a new control room? We can help with that. Sustema has more than 30 years of experience designing and manufacturing specialized furniture for mission-critical environments like 911 dispatch centers, air traffic control centers, process control rooms, broadcasting control rooms, trading floors and other industries. Fill out our contact form and leave us a message so that we can get back to you.

In today's fast-paced industrial environment, an efficiently designed control room is crucial for maintaining smooth operations, ensuring safety, and maximizing productivity. This guide offers a walkthrough of the key aspects of control room design, referencing Sustema's in-depth articles on specific topics.     1. Creating an Efficient Control Room Layout     The layout of any control room can significantly impact operator performance and overall efficiency. The article "How to Create an Efficient Control Room Layout" delves into the following key points:     Optimal positioning of workstations  Traffic flow considerations  Line of sight requirements  Integration of shared resources and collaborative spaces    2. Exploring Different Types of Floor Plans     Selecting the right floor plan for any control room depends on various factors, including the nature of the operations carried out and the number of operators. The article "Different Types of Floor Plans for Control Rooms" covers:  Linear layouts  Circular layouts  Tiered layouts  Advantages and disadvantages of each type        3. Ergonomic Design Considerations     Ergonomics plays a vital role in operator comfort, health, and productivity. The comprehensive guide "Ergonomic Design Considerations for Control Rooms" discusses:     Proper seating and adjustable workstations  Optimal monitor placement and viewing angles  Lighting design to reduce eye strain  Acoustic considerations for a conducive work environment     The most used articles remain in the primary zone. Those which are used infrequently remain in the secondary zone.    Stay Informed: Subscribe for the Latest in Control Room Design Designing an effective control room requires careful consideration of layout, floor plans, and ergonomics. While the strategies outlined in our articles provide a solid foundation, the field of control room design is constantly evolving with new technologies and best practices emerging regularly. To stay at the forefront of control room design innovations, subscribe to the Sustema newsletter.

Many businesses, both small and large, where trading and portfolio management take place currently invest in trading rooms. These trading rooms are made up of "desks" otherwise known as trading desks, or trading control consoles. The characteristics of these specialized work environments depend heavily on the particularities of the business and the software used. How to set up a modern trading room?  These trading rooms are electronic sources of financial and investment data, meaning that the trading desks used today are specifically adapted to IT intensive requirements (as are all other types of control consoles used in mission critical environments). The distribution and layout of trading desks will be determined by two types of factors. Tangible and intangible. In other words, tangible factors refer to things like electrical sources, ventilation and data requirements. On the other hand, intangible factors englobe elements like noise management, lighting and colors in the room, the grouping of people, and abstract considerations like overall feel and atmosphere of the room - something that can be easily (and often) overlooked when designing a trading room layout design.  To maximize the floor layout in the trading room, answer these questions: How does the trading desk help the overall workflow of the user? If something happens, is there anything in the room or on the desk itself working against the user in their immediate personal space? Additionally, verify if there is anything working against team collaboration and assistance inside the trading floor. Does the layout of the trading desks enhance or undermine team collaboration? Is it easy to walk from one workstation to another?  Finally, is the trading room contributing or reducing stress? Paying attention to lighting, background noise, monitor placement, trading desk angles and the capacity for the console to adapt to the user's needs can all make or break a trading room. Needs of a trading desk  Given the collaborative nature of a trading floor and its fast pace, the requirements of any trading desk will be different. These consoles are designed for a high-density of IT equipment, as well as intensive use throughout the day while also providing a comfortable workspace that adapts to the user’s needs.  To properly set up an ergonomic trading desk focus on addressing the most common needs of any mission critical environment. The primary work surface, where the operator carries out their daily duties, and the underlying substructure which supports the weight of the equipment, play a key role in storing and managing all the cables as well as IT equipment. The work surface of a trading desk:   All trading desks must meet the specific requirements of the managers responsible for the brokerage rooms to fit into a highly computerized environment, but they must also be durable and packed with functionality. The primary work surface in all Sustema's trading desks is made from high-pressure laminate, instead of cheaper wood composites like most office furniture, to ensure reliability. To decide the size of the work surface first determine how many monitors and monitor rows will be used, including how to mount them on the trading desk.  For consoles inside a trading room, the primary work surfaces require a strong load capacity, usually around 150 kilograms or more, this is to ensure a good shock resistance. Worksurfaces usually range from 36 inches to 84 inches in width to accommodate all the equipment and peripherals used. When thinking about monitors and their required monitor arms, consider the width, height, and weight of the screens. This will help us ensure that the support arm will safely support your monitors. Read this  guide   on how to choose a monitor arm for a more comprehensive view or watch this video to learn how to choose the right monitor arms for a trading room. It is possible to equip the trading desk with adaptable monitor arms that stay in place either with clamps or that are mounted directly on the work surface with a slat wall. Monitor arms must be flexible and allow for precise changes that adapt to the user's sight-line to create an adequate buffer-space between the operator and the screens they are interacting with.  Speaking of peripherals, to allow full-time access to power and data, an outlet combining electrical supply and network (USB) plugs is usually installed in the center of each station. These monument systems are retractable and blend out of sight when they are not in use, and they are paired with a power bar secured underneath the work surface. Depending on the needs of the organization, some trading rooms incorporate a metallic slat wall to organize accessories, monitors and other items in order to keep them out of the way and create a clutter free workspace. Another essential accessory is the task light, this differs from a normal office light in the sense that it should be designed for heavy duty use - meaning that the materials and build quality are meant to last long periods of uninterrupted work. Also, they allow for minute and precise adjustments in the intensity of light that is used at any given moment, as well as offer many different color temperatures. For items and tools that are not used that often, like documents or personal effects, a good trading desk requires the installation of storage accessories for office supplies. Sustema consoles feature storage units underneath the primary work surface with sliding trays and lockable doors. Sustema also offers a comprehensive range of storage solutions that are fully integrated with our trading desks, either standalone pieces or built into the steel substructure of the consoles. Underneath a trading desk:   The primary work surface of any trading desk rests on a steel substructure, which is part of what makes it different from ordinary office furniture. The frame, also known as substructure, is made from high grade steel (12-gauge steel to be precise) to prevent the work surface from bending over time. A reliable trading desk can be trusted to support all the critical tasks a trader has to perform on a daily basis. For example, to create an ergonomic setup at a trading desk, incorporating a height adjustable desk can help to prevent stress and reduce fatigue from working long hours. When the user wishes to switch from a sitting position and continue their work while standing for the next hour or so, the trading desk should adapt to the user's needs efficiently. Sustema offers height adjustable trading desks with heavy duty lifting columns, each with a 250-pound capacity to ensure continuous operations throughout the years. Another crucial aspect of a high-density IT environment like a trading room, is the cable management side of things. As previously mentioned, trading desks incorporate monument systems directly on the work surface, providing data and power connections. For this approach to work, Sustema consoles are designed with electrical pathways and incorporate cable routing into their substructure so that all cables stay secured throughout the workday but are also easily accessible in case of troubleshooting. In the case of a height adjustable trading desk, cable chains are used to protect the cables while the console is in motion. Depending on the organization, traders can use the monument system to access data and power directly on the work surface with a portable computer, or they can use a desktop solution. When working with desktop computers, the trading desks should be able to handle all the equipment required for day trading and leave room for further future expansion.  Sustema consoles integrate steel CPU enclosures to house multiple computers and are equipped with a sliding tray and a lockable door which can be accessed on the front or the back of the console. To create an ergonomic trading desk setup, every action, like adjusting the height of the work surface or performing maintenance like cable management or updating IT equipment, should never interrupt the operator's workflow and contribute towards stress.  If you are renovating your trading room or need assistance in building a professional trading desk setup, chat with a member of our team of design specialists to help you get started. Or you can fill out this contact form   and we will contact you shortly.

Broadcast control rooms create a centralized hub for production crews so that they can be in one room easily communicate with each other. Enabling the production team to see everything that is going on in the main room, on the event screens and on the live streams. Some broadcast control rooms integrate multiple rows of monitors on each desk, while others use video walls. But the specific needs of the company, the requirements of its users and the purpose of the room will inform its design. Our broadcast control console during installation. Before thinking about specifications and buying any broadcast console out there, first consider the room itself. To know the number of consoles an organization plans on setting up, considering the size of the control room, the number of users working in the same room, the type of equipment used (CPUs, KVMS, Monitors), is paramount. Essentially, it is more efficient to start with the macro-environment in mind and move towards the end-user. To build a custom broadcast control room, consider the needs of the different stakeholders, both inside and outside the room, as well as the the tangible and intangible factors that will affect the ergonomics of the floor’s layout . Afterwards, once there is an idea of the number of broadcast consoles needed, the number of users and the general layout of the room, and make sure that to respect the ergonomic clearences for a control room , start looking into the furniture itself. For example, some broadcast control rooms will require their studio to have flexibility in production, audio mixing, live switching, graphics, router control, storyboarding, automation in audio, lighting, and control systems. Some of the applications include production control rooms (PCR), television broadcast studios, studios, rack rooms, audio control rooms, and editing consoles. For that you will need different types of consoles, each suited for a particular task. If there is one user per console then a linear design might suffice, but it can also accommodate multiple users at the same time, since the broadcast console can be as long as it is required. Another option is to have an L shape broadcast console where one end of the desk is dedicated to a specific type of equipment, like audio mixing, while the longer side of the desk functions as a standard broadcast station. This option can be used by either one user at a time, or 2 users at the same time. Keep in mind that your broadcast control room should meet the highest ergonomic standards , especially if the users will be at their workstations for long periods of time, which in today’s day and age is not that uncommon. To keep users comfortable in long shifts, a desk can be height adjustable, mainly to encourage movement throughout the day and help improve concentration. But, height adjustability also means that many users can work at the same station throughout the day and have it adapt to their different heights. Cable management is also paramount for a state-of-the-art broadcast control room. From live feeds, to audio cables and other data cables, all of these should be secured. This is not only an aesthetic choice but a crucial step towards efficiency and to avoid interruptions. Proper cable management makes it easer for operators and the production crew as a whole since they don’t have to worry about troubleshooting, upgrading equipment, and carrying out maintenance. That is why Sustema consoles integrate this feature into their design. Sustema broadcast consoles are built with electrical raceways and steel substructures that can be used to route cables from the monitors, peripherals, and CPUs (in the case that these are located at the workstation), while keeping them out of sight and safe from tampering, accidental or otherwise. After putting some thought into the console, the focus can change to the equipment that will be mounted on the desk. This includes the monitors and their monitor arms, all the different cables, peripherals, accessories, like task lights, rackmounts, keypads for height adjustment, power bars, grommets for cables passing through the worksurface, etc. Start building a new broadcast control room with Sustema It is important to keep in mind that no two broadcast control rooms are identical. Each has its own requirements and their own challenges. But Sustema broadcast console s can adapt to different environments and different kinds of users. We can help you build a custom broadcast control room that meets your specific requirements, contact us to start the process.

This guide is intended to help you get started with the process of building a new computerized environment. Go over the characteristics of an IT workbench setup, such as the options available, the shapes for worksurfaces, the accessories and other important considerations to ensure your workbench meets the highest standards of durability. Engineering workstation comprised of 3 workbenches Building your workbench “A workbench is a sturdy flat, smooth, molded surface available in various sizes designed for specific tasks” (Industrial Quick Search).  While a desk and a table both fit this definition, a workbench is a type of specialized furniture that is built using heavy duty materials. Our workbench - Integration F- 500 model The frame of the workbench is made from steel while the worksurface is usually made from a scratch resistant material known as HPL  (high-pressure laminate). The main component of the workbench is the surface where the daily work is carried out. As is the case with control consoles, the steel substructure provides the support needed for the weight of all the equipment and tools. Multi frame workstation for computer repair. Ergonomic workbenches feature height adjustable worksurfaces. Work surfaces and shelves can be installed at varying heights on the vertical steel structure in order to accommodate the user’s work tasks. Users are different heights, plus they can choose whether they want to sit or stand depending on if they’re turning a screwdriver or doing software updates. Cable management in a workbench using power bars and electrical raceways. Cables are exposed for illustrative purposes. As for cable management, the steel frame also integrates electrical raceways into its design. Power outlet and network jacks are strategically positioned for quick access. It is a good idea to have twice as much power and network outlets as you think you need. Designing an IT workstation requires you to consider weight capacity, computer access, illumination, electricity, moisture control, tool space, wall, plumbing, and many more. A workbench can be designed to be wall-mounted or to be independently standing. Our various types of workbenches allow for the placement of a workstation in any location. You can have a workbench that is part of a single station or a larger workstation for as many users as you require. As showed below: Single workstations: Single engineering workstation with shelving units. Back-to-back workstations: Multi-frame workstation configurations: Sustema products can be setup in any of the previous configurations. Also, their modular nature means that a workstation can adapt any specific needs and requirements. Workbenches can be built with a peninsula table shape, power and network connections, multiple shelves for heavy equipment. Also, workbenches can be connected in any configuration required, and incorporate cable management solutions into their structure. Accessories for IT workbenches As is the case with most specialized furniture, accessories play vital role in enhancing the productivity and maximizing space in your workbench. To make it easy to add and remove accessories in the Integration system , this can integrate slat walls, as well as other mounting options. The most common accessories for workbenches include support arms for LCD screens, a pen and pencil holder, a tackboard, a shelf for office supplies, as well as lamp and telephone support. Integration F-500 workbench featuring some basic accessories Other secondary accessories include storage options like drawers and cabinets, storage bins, mobile pedestals, filing cabinets, keyboard trays, laptop drawers, pelican drawers, heavy duty shelves. If integrating a lot of electrical components in a workbench, Sustema products are CSA certified .  Since all the components are integrated into the bench directly, it makes it much easier to move and relocate the benches in the future. There are more accessories available for workbenches, but they are intended for more specialized environments like a forensic laboratory and other types of workstations. Contact us to start building a new workbench for all your IT environments. Sustema has more than 30 years of experience manufacturing specialized furniture for mission critical environments and IT intensive environments like computer repair centers, engineering workstations and forensic laboratories. Contact us  to get started with your project.

Georgia Emergency Communications Conference. The Georgia Emergency Communications Conference (GECC) is just around the corner, and Sustema is eager to be part of this significant event from March 10 to March 13. Hosted at the Columbus Convention & Trade Center, located at 801 Front Avenue, Columbus, Georgia 31901, this conference represents a collaborative effort between the Georgia chapters of the Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA). Sustema invites all 911 dispatchers and supervisors to visit our booth to explore innovative solutions designed to elevate emergency dispatching through advanced control room furniture and technology. Join Sustema at the Georgia Emergency Communications Conference from March 10-13. Registration Information For those looking to attend GECC, further information on registration can be found on the Georgia Emergency Communications Conference website . Early registration is encouraged to secure a spot and take full advantage of everything this conference has to offer. Georgia ECC training session.

Modern control room furniture needs to be reliable, secure and comfortable to work at. Operators work long shifts at their workstations and use multi monitor setups. Often, they find themselves switching back and forth between different keyboards and mouse, each connected to a different computer or system. Maintaining focus is paramount, so to empower the operator, control consoles integrate technology into their design. This aspect is what separates them from ordinary office furniture. Below are some benefits of technology integration in control consoles to help 911 dispatchers, operators and call takers to stay productive and focused in the control center. 1. Enhancing System Performance CPU Storage Space : Sufficient CPU storage space is crucial for high-performance operations. It ensures that the dispatch center functions without interruptions by protecting the IT equipment from unauthorized access. Low-Noise Thermostatic Fans : Implementing low-noise thermostatic fans helps prevents the IT equipment from overheating after long hours of use. By combining this with the CPU enclosure's ventilated doors, it maximizes airflow inside the console. Different sizes for CPU enclosures in control consoles. 2. Ensuring System Reliability Electrical Raceways Implementation : The purpose of electrical raceways is to protect cables as they are routed through the console, but also to separate high voltage from low voltage cables. This is to avoid having electromagnetic interference and jeopardizing operations. Cable Management Solutions (Cable Chains) : Cable chains allow for more than just better organization of cables. Since control consoles come with height adjustable worksurfaces, cable chains protect cables while the worksurfaces are in motion. This reduces the risk of accidents. Retractable Outlet Monument : The incorporation of retractable outlet monuments provides easy access to power and data. This feature allows dispatchers to connect various devices conveniently on the worksurface. When not in use, the outlet can remain hidden. 3. Improving Workplace Ergonomics Integrated Heaters and cooling fans : Integrated heaters and cooling fans give operators the chance of increasing their comfort while working at the control console. Heaters can be installed at the base for lower body comfort, while fans can be integrated in the worksurface for upper body comfort. Actuators for height adjustability : heavy duty actuators are installed on the workstation to elevate the worksurfaces throughout the day. These can be controlled with an integrated keypad on the worksurface. Ready to build a control room solution? To optimize their operations, modern 911 dispatch centers are implementing technology integration into their furniture to offer their staff a workstation that is comfortable, reliable and easy to work at. Our consoles are made using heavy-duty materials, and are designed to adapt to the user's needs and requirements. We can help you design and build a control room solution for you, to get started fill this form and we will call you.

More equipment = more work surfaces  Dual surface consoles  offer the greatest flexibility for users in terms of ergonomics, functionality, and technology. The key differentiator is that on a dual surface console, the primary surface serves as the workspace for users, and the second surface serves as the support for the monitors. The issue of having only one adjustable surface with less space to work is then resolved as the monitors do not take up any space. The dual-surface console offers more flexibility in the number of monitors and the ways they can be mounted.  Better CPU enclosures to ensure resiliency and enhance security  The CPU enclosures are secured, ventilated, and can host all the IT equipment required for highly technical jobs. For instance, KVMs, 19" rackmounts, multiple power bars, and even host the actuators required to raise/lower the surfaces. PSAPs ensure their network, data and equipment are secure. This includes implementing firewalls, encryption, and other security measures. As well as keeping their IT equipment physically secured and locked inside the CPU enclosures of control consoles.  All this while leaving enough room for future expansion.  Smarter cable management (electrical raceways, wall systems)  With the advent of NG911  in public safety and ECC throughout North America, the most important update in these mission critical environments is the need for systems that can seamlessly integrate a diverse range of data inputs, from video feeds and text messages to traditional voice calls. This means being able to accommodate a lot more cables for data and power running throughout the console. To ensure it is not overwhelming, ergonomic consoles include wall systems and electrical raceways  that keep power and data cables separate to avoid electromagnetic interference, as well as to keep maintenance easy.  Smarter technology integration  More cables running through control consoles mean that the operators and telecommunicators need to access all that data and power easily. To ensure quick access, control consoles feature a retractable monument system installed directly on the primary work surface itself, with all sorts of power and data ports. This can be customized to the agency’s specific needs and requirements. And since they are retractable, when they are not in use, they take up no space on the work surface.   Alert and crisis management system  Beyond implementing a status light, we designed an alerting system to help supervisors efficiently manage crises and provide support to operators in real time. With the push of a button, the Console Alert  system is activated, triggering a series of actions. The status light on the console starts blinking and emitting an audible alert, immediately catching the attention of the supervisor. Simultaneously, the system notifies the supervisor on their end, alerting them to the incoming call and providing them with the necessary information. The supervisor can take quick action, ensuring a swift response to any crisis. Once the crisis is resolved, the supervisor can easily switch off the alert system at the control console.  Open floor layout design for collaboration (crises and major events)  An open floor plan  enables supervisors to easily oversee operations and approach operators for assistance, enhancing the management's effectiveness since they don't have to walk through a maze of consoles all the time. When this type of layout is combined with a pod configuration, it provides each dispatcher with their own workspace while promoting teamwork and communication among operators.  Better implementation of ergonomic principles (lighting, temperature adjustments, comfort increased)  Not only does each dispatcher and telecommunicator has their own workspace, but nowadays control consoles include all sorts of technology integrations  to increase comfort, such as cooling fans installed directly on the work surface itself, as well as integrated heaters placed at the bottom of the console so that the heat rises and keeps them warm. Of course, these temperature adjustments can be controlled easily with a keypad which is installed on the edge of the work surface, or in some rare cases with a touchscreen .  Adding low-light loving plants to create a more welcoming atmosphere   As part of integrating ergonomics in the control room, using plants to affect the atmosphere has been proven to be useful. In the intense and fast-paced environment of a 911 dispatch center, incorporating plants  can help reduce stress for dispatchers and call takers. Bringing a touch of nature indoors enhances the workspace's appeal by creating a calming atmosphere and signaling to visitors, like new hires, that the center is a caring workplace. Not only are there emotional benefits that affect the morale of the staff, but also these plants can help clean the air of toxins.  Are you looking for ergonomic 911 dispatch consoles to renovate your center?  We have more than 25 years of experience designing and manufacturing control room furniture. We take pride in building control consoles that meet our clients’ specific needs and requirements. If you have any questions, please contact us by email at info@sustema.com, by phone on our toll-free number 1-800-455-8450, or by chatting with us directly on our website.

Installation of broadcast console by Sustema About the Project: For this project, Sustema was mandated by a national broadcasting company to design, manufacture and install multiple broadcast workstations . The workstations required the integration of custom-made equipment enclosures installed on the work surfaces, CPU storage, multiple screen holding capabilities, and smart cable management. Sustema was also responsible for designing an ergonomic floor plan to optimize the workspace and ergonomic consoles. Console Workstation Design: With the client's needs analysis, Sustema's team of industrial designers created multiple concepts that responded to the different demands and functionalities. For instance, the customer requested both linear and L-shaped consoles capable of holding up to 8 monitors of different dimensions. Broadcast Console Installation: Sustema's broadcast workstation was preassembled and tested at our manufacturing facility before being shipped to the customer's location. Sustema certified installer ensured the delivery and installation of the consoles. The consoles include height-adjustable work surfaces, heavy-duty monitor arms, a steel-based structure, and soft waterfall urethane edges among other features. About Sustema Sustema specializes in the design and manufacturing of broadcast center consoles and furniture across North America. Have a project coming up soon? Contact us for a free consultation and design renderings!