Search Results

We are Liquidating our Workbench Inventory! Take advantage of this great deal to own high-quality workbenches. The Tech-Bench workstation offers an optimal work environment for various IT applications including computer staging, production units, IT troubleshooting & repair centers. Tech-Benches can be equipped with power bars, data ports, adjustable surfaces, monitor arms, CPU holders, and more. DOWNLOAD BROCHURE KEY FEATURES Heavy-duty steel structure Integrated cable management Worksurface is mechanically adjustable Cantilevered support allows maximum lower body space Integrated shelf Easy access to power HOW TO PLACE YOUR ORDER? Quantities are limited! Please reach out to us to get started or if you have any questions at info@sustema.com, by phone at 1-800-455-8450, or through our chat tool.

Height-Adjustable Console Controllers & Keypads Learn more about the different types of controllers and keypads to raise/lower the console worksurface. Keypad Catalog > The DPG is activated by tilting the desk panel in the same direction as the desk is intended to drive – which makes it an intuitive desk panel. The shape of the DPG makes it possible to reach and adjust the desk without even looking at the Desk Panel. This way the user needs not draw away attention from work while changing position. The DPF with display is the advanced upgrade of DPF. The DPF has a display for height read-out in either cm or inches. The display switches off when not in use, thereby saving power in standby mode. As an extra feature, the panel can be used for diagnostics as error codes can be displayed. The desk panel is made of foil and has the basic up and down function for adjusting a desk. Thanks to its small size, the DPH is very easy to integrate into the design of multiple tabletop desk dimensions. The DPT is an innovative DESKLINE® touch panel from LINAK. The panel is the perfect choice for office desks where modern design is the keyword. The sophisticated solution is based on touch techniques, which are known from induction stoves, and combines high-class design with high-class techniques, i.e. movement via a simple touch. Watch the keypad video on YouTube About Sustema Sustema is a leading manufacturer of technical furniture solutions in North-America. We specialize in designing modern and ergonomic furniture for mission-critical work environments such as control rooms, command centers, 9-1-1 call centers, and much more. Contact us by phone a 1-800-455-8450 or email at info@sustema.com.

How to choose the right color for your dispatch consoles? Choosing the right colors for your new dispatch center can be a difficult and overwhelming task, but, it is also a fun process where you and your team can be more creative and really create a unique design for your center. The design phase is also one of the last steps before sending your order into production, so it's important that everyone in your team agrees on the final design as consoles will remain the same for the next 10 to 15+ years. When working with us, our team of industrial designers will guide you throughout the entire design process and give you advice on the latest interior design trends to make sure you make the best decision. This article is a short step-by-step guide to help you choose the right colors for your dispatch consoles and give you a few tips on what to consider for your next furniture project! 1) Interior Design To give you an idea, the design process usually involves choosing from multiple colors and textures for the work surface, surface edge, CPU enclosures, frame, and wall panels. A good way to start is to first examine your room or the interior design drawings of your future communications center. Usually, most clients work on both the interior design and the console color choices simultaneously to make sure they work well together. When examining the room, consider things like the wall paint color, the carpet fabric and style, and the ceiling color, lighting, and even access to natural light. Ideally, try to get multiple opinions from direct stakeholders in the project to make sure nothing is missed. Tip: Choosing your furniture first can help you to select a room color palette more naturally. Remember: paint colors can be changed quite easily compared to furniture only comes in a specific variety of colors! 2) Surface Color Sustema offers multiple choices of textured wood grain and solid colors for the workstation surfaces. Ranging from "oak" style colors to create a more natural look all the way to solid light grey for a more modern design. Worksurfaces are made of high-pressure laminate as it is one of the most durable materials for 24/7 work environments. 3) Surface Edge Color The edge of the work surface is one of the main touchpoints between 911 operators and the console. It will be used to rest their wrists, forearms, or elbows which is why its design can have a large impact on their comfort at work. Surface edges are available in different models such as urethane, T-Molding, and edge bands with all of their own benefits and advantages. Popular colors are often darker tones such as dark grey, black, and brown. A good way to choose the right color is to use the same color as the base of the console to create a nice contrast with the color of the surface. 4) CPU Enclosure Color At Sustema, CPU enclosures are designed based on each client's needs in terms of size, functionality, style, and technology integrations. The enclosures are made out of heavy-duty steel to make sure they can withstand 24/7 use without bending over time like other wood composites used by other console manufacturers. The most popular colors include black, charcoal, white, or silver which are made with powder coats for more durabililty. 5) Wall Panels Color When it comes to the wall cable management system, it can be combined with different colors on the top and bottom panels and with different materials such as high-pressure laminate or fabric. This gives our clients a lot of choices in terms of interior design and color choices. However, the wall system is not always integrated with the consoles depending on the type of application. Start Customizing Your 9-1-1 Dispatch Consoles! At Sustema, we take pride in helping our clients create a healthy work environment with comfortable and functional furniture solutions. Whether you need custom console dimensions to fit your room, technology integrations to fit your IT equipment, or personalized colors, we will make sure to give you the best solutions. Let us know if you have any questions here so we can assist you in the design of your communications center.

La Productivité dans la Salle de Contrôle À tous les jours, des décisions cruciales concernant des systèmes complexes sont prises dans la salle de contrôle. Afin de prendre la meilleur décision, les opérateurs doivent se sentir à l'aise dans leur environnement et être équipés des bons outils pour faire leur travail. Cet article met en évidence trois éléments clés à prendre en considération dans la conception de la salle de contrôle pour améliorer la productivité des opérateurs. Une meilleure productivité dans la salle de contrôle se traduit par la capacité de l'opérateur à diagnostiquer, réagir et résoudre rapidement les situations anormales. En résumé, il s'agit de la capacité de l'opérateur à détecter un problème avant qu'un point critique ne soit atteint. Anticipation et prévention: Dans les salles de contrôle, les opérateurs passent la majorité de leur temps à anticiper et à empêcher les événements critiques de se produire. Les processus sont fréquemment réévalués et ajustés en conséquence. Afin d'améliorer la productivité, les opérateurs doivent rester vigilants à tout moment et disposer des bons outils pour ajuster leurs processus au besoin. Gestion de crise: Lorsque des événements critiques se produisent, les opérateurs deviennent la première ligne de front pour gérer et répondre correctement aux situations. À ce stade, leur productivité dépend de leur capacité à répondre et à réagir rapidement. 1. Consoles Ergonomiques pour la Salle de Contrôle Les opérateurs de salle de contrôle ont des rôles très exigeants pour assurer la surveillance, le contrôle et la prise de décisions quotidienne sur des systèmes complexes. Étant donné que la plupart des salles de contrôle fonctionnent 24/7, 365 jours par année, des consoles ergonomiques sont nécessaires pour optimiser le confort des opérateurs, réduire les distractions et minimiser le risque d'erreur humaine. Surfaces à Hauteur-Ajustable Les opérateurs sont souvent soumis à un niveau de stress, de fatigue et d'anxiété durant leur quart de travail. C'est pourquoi les consoles ergonomiques avec des surfaces à hauteur ajustables permettent aux opérateurs de se lever, de s'étirer et d'ajuster leur espace de travail à leur souhait. De plus, le système de contrôle permet aux utilisateurs de préprogrammer leur position préférée pour une transition plus rapide lors des changements de quart de travail. Un autre avantage des postes à hauteur ajustable est leur polyvalence. La console peut s'adapter pour les personnes de petite taille ou de grande taille. En conclusion, reconnaître l'importance des facteurs humains et la nécessité d'améliorer le bien-être des opérateurs contribuera à améliorer les temps de réponse lors d'événements critiques. L'Espace de Travail Disposer d'un environnement de travail sans encombrement est un facteur déterminant pour s'assurer que les opérateurs restent concentrés sur leur travail. L'absence de téléphones, de gadgets, de feuilles de papier ou d'autres objets sur la surface de travail permet de créer un environnement sans distraction. Les consoles à double surface offrent la plus grande flexibilité aux utilisateurs, car la surface principale sert d'espace de travail principal, tandis que la surface secondaire sert de support aux moniteurs. Les consoles à double surface offrent également un environnement de travail plus confortable, car les utilisateurs peuvent ajuster la position de la surface de travail principale pour placer confortablement leurs avant-bras, et régler la deuxième surface pour avoir une ligne de vue ergonomique pour regarder les moniteurs. De plus, le fait de fournir aux opérateurs un espace de rangement pour leurs effets personnels et leurs accessoires permet non seulement de désencombrer leur poste de travail, mais aussi de donner à l'opérateur le sentiment d'appartenance dans leur environnement de travail. La Température Une grande majorité des plaintes au travail est liée à la température ambiante ce qui peut grandement affecter la performance des opérateurs. La réalité est que nous réagissons tous différemment à la température, lorsque les températures extérieures fluctuent, la chaleur interne de notre corps réagit et s'adapte naturellement. Le problème est que la température dans la salle de contrôle est souvent contrôlée de manière centralisée et ne peut être réglée individuellement par les opérateurs. Le système d'environnement personnel PES 360 est un écran tactile convivial qui permet aux opérateurs de régler la température et l'éclairage directement sur la console. D'un simple geste, les opérateurs peuvent choisir la vitesse des ventilateurs intégrés sur la console ou le débit d'air chaud sous la surface de travail. Un autre aspect important à prendre en considérations lors de l'aménagement d'une salle de contrôle est la manière dont les consoles sont positionnées. Les consoles doivent être configurées de manière à encourager la collaboration au sein de l'équipe et offrir une ligne de vue ergonomique aux murs vidéos. 2. Visualisation Centralisée Imaginez un scénario dans lequel une salle de contrôle entièrement intégrée synchronise tous ses systèmes en un seul endroit afin d'unifier les efforts lors d'une catastrophe naturelle ou d'un événement majeur. Offrir aux opérateurs la possibilité de contrôler n'importe quel contenu sur le mur vidéo, tel que, les caméras de sécurité, le flux de médias et les données de localisation, est essentiel pour obtenir une réponse plus rapide et plus précise sur le terrain. Un système de contrôle de mur vidéo centralisé, intégré et interopérable améliore non seulement l'efficacité des équipes à travailler de manière indépendante et collaborative, mais donne aussi une visibilité accrue pour les autres membres de l'équipe. Une Plateforme Centralisée pour la Salle de Contrôle? Facile! Traditionnellement, le mur vidéo était utilisé comme un affichage statique. Dans la salle de contrôle moderne, le mur vidéo est un outil de travail dynamique. Les opérateurs s'attendent à gérer le mur vidéo avec la même facilité qu'ils ont avec leurs ordinateurs de bureau. Le mur vidéo doit donc agir comme une extension de leur ordinateur de bureau. Pour cela, il est important que les fournisseurs de solutions allègent la complexité de la technologie pour les opérateurs afin qu'ils puissent se concentrer sur leur mission et ainsi augmenter la réactivité et la prise de décision lors d'événements critiques. Idéalement, le nombre d'outils nécessaires pour configurer, gérer et contrôler l'ensemble du contenu visuel d'une salle de contrôle devrait être minime. Les opérateurs ne devraient apprendre qu'UNE seule interface pour TOUS leurs besoins de visualisation, que ce soit pour contrôler leur ordinateur de bureau ou le mur vidéo. Bien entendu, une telle interface doit être simple et intuitive afin de réduire la formation de l'opérateur et lui permettre de configurer et d'exploiter facilement tous ses besoins de visualisation, augmentant ainsi son efficacité. De plus, l'interface ne devrait pas nécessiter de programmation supplémentaire et être facile à utiliser. La Mission Avant Tout. Les opérateurs ne devraient pas avoir à se soucier de la technologie. Ils devraient pouvoir avoir accès à tout leur contenu visuel, qu'il s'agisse de l'image d'une caméra, d'une application ou d'un tableau de bord. On pourrait croire que c'est évident, mais peu de contrôleurs de murs vidéo offrent ce type de solution tout en étant capable de traiter simultanément des sources IP, AV et IT. De plus, la technologie hybride permet de saisir tout type de source et de la visualiser sur n'importe quel écran. Voir la vidéo. 3. Automatisation et surveillance sans surveillance Le plus grand défi dans les salles de contrôle est la quantité croissante de données : le "Big Data". Avec autant d'informations à traiter, il est impossible pour l'œil humain de tout capter. C'est là que l'automatisation entre en jeu. Tout ce qui peut être automatisé, doit l'être, afin d'augmenter la productivité dans les salles de contrôle. Vous pouvez commencer par réduire les tâches répétitives et les processus manuels. Mais surtout, comment réagir plus rapidement aux alarmes et aux alertes ? En consultant plus rapidement les sources d'information les plus critiques tout en gardant une vue d'ensemble de la situation. Voici deux façons d'accroître la productivité grâce à l'automatisation de la visualisation. Système de Surveillance Automatisé La plupart des systèmes logiciels de surveillance ont déjà une certaine forme d'automatisation. Le défi est l'automatisation entre différents systèmes qui ne sont pas directement liés au logiciel. (Exemple) Centre de surveillance du trafic : Une alarme peut être déclenchée par la défaillance d'un feu de signalisation à partir d'un système de synchronisation des feux de signalisation et, dans le même temps, un véhicule immobilisé dans la zone est détecté par un système de gestion vidéo. Cette combinaison d'événements peut déclencher une réponse plus critique qu'une alarme indépendante pour les deux événements. Un système capable de traiter une telle combinaison à partir de plusieurs systèmes indépendants peut donc augmenter considérablement la productivité. Cela est possible grâce au logiciel de détection des couleurs capable de détecter un changement de couleur sur un écran d'ordinateur ou d'un mur vidéo à partir d'une combinaison de changements de couleur provenant de plusieurs applications à la fois. Automatisation personnalisée Dans une salle de contrôle, vous avez toujours besoin d'un moyen facile de programmer des tâches répétitives telles que la commutation d'un signal audio sur une chaine spécifique, ou encore le réajustement des images sur le mur vidéo et même l'ajustement de l'éclairage dans la salle de contrôle en fonction de l'heure. Ces commandes doivent être facilement déclenchées par un bouton sur un panneau de commande. Donner aux opérateurs la liberté de modifier les dispositions et de contrôler les dispositifs d'une simple pression permet de gagner du temps tout en éliminant les tâches répétitives. Cela permet aussi de réduire le temps de réponse dans les situations d'urgence. Afin d'augmenter la productivité dans la salle de contrôle, choisissez un logiciel de mur vidéo qui permet de créer facilement de telles commandes sans avoir à programmer. La dernière chose que vous souhaitez est de devoir engager un programmeur à chaque fois que vos procédures changent! Les opérateurs et les superviseurs doivent pouvoir créer des panneaux de commande rapidement et entièrement personnalisables au fur et à mesure qu'ils rencontrent de nouveaux scénarios et que les procédures de travail évoluent. La possibilité de créer de nouveaux panneaux avec de nouvelles commandes à tout moment sans avoir à faire appel à un programmeur est donc essentielle. Conclusion La nouvelle ère des salles de contrôle est un système technologique plus intelligent et unifié qui prend également en compte le bien-être des opérateurs. Le résultat est une augmentation de la productivité dans la salle de contrôle, moins d'erreurs et une résolution plus rapide des situations critiques. De plus, l'importance du partage et de la visualisation des données pour la prise de décision dans un environnement de salle de contrôle peut avoir de sérieuses implications lors d'un événement majeur pour donner aux opérateurs ont une compréhension globale de la situation afin de prendre de meilleures décisions. Auteurs Anna Kozel Directrice du marketing - VuWall https://www.linkedin.com/in/annakozel/ https://vuwall.com/ Asaf Lorenzo Coordinateur marketing - Sustema https://www.linkedin.com/in/asaf-lorenzo/ https://www.sustema.com/

Le Projet : Chargée de créer une salle de contrôle de laboratoire pour exécuter une variété d'applications, la division de distribution et de gestion des actifs de Kinectrics a fait appel à l'expertise de Sustema pour la conception de la salle de contrôle et la fabrication des consoles ergonomiques. La nouvelle salle de contrôle est un espace de collaboration où les ingénieurs de Kinectrics peuvent travailler et collaborer avec leurs clients. "Nous avons fait appel à Sustema pour l'aménagement et l'installation du mobilier dans notre salle de contrôle. Le travail à été effectué pendant la pandémie, ce qui a nécessité une bonne coordination de leur part. La communication avec l'équipe de Sustema est extrêmement rapide, transparente et utile. Nous sommes très heureux du résultat final." - Donal Murray, Ingénieur Principal Notre Solution : Sustema à été contacté par l'équipe de Kinectrics pour concevoir une solution de mobilier technique pour 6 personnes dans une petite pièce ayant à peu près la taille d'un conteneur d'expédition. Lors de notre réunion d'introduction, nous avons pris connaissance des défis et des besoins suivants : Intégrer des postes de travail à hauteur ajustable. Le confort des ingénieurs et l'adaptabilité des postes de travail étaient un facteur clé. La garantie et la durabilité des postes de travail. La gestion des câbles. Espace de rangement pour ordinateurs. Accès à l'alimentation électrique sur la surface. Des options de sièges ergonomiques. Une fois les besoins du client identifiés, notre équipe de designers industriel ont conçu un solution de mobilier technique entièrement adapté à leur critères. Pour ce projet, la console Focus Series C-200 répond aux besoins du client grâce à sa grande flexibilité spécialement conçue pour les environnements hautement informatisé comme la salle de contrôle de Kinectrics. Le Résultat Grâce à la collaboration de Nick et Garreth et à l'examen approfondi de plusieurs modèles, nous sommes parvenus à trouver une solution de mobilier adapté aux besoins spécifiques de la salle de contrôle de Kinectrics. De plus, la garantie compétitive sur nos produits, le service d'installation flexible et la conception unique des consoles ont fait de Sustema le candidat de choix pour ce projet. "C'était fantastique de travailler avec Mark. Nous avons eu des demandes supplémentaires en cours du projet et il à su répondre à tous nos besoins. Je les recommanderais sans hésiter" - Garreth Coelho, Directeur du secteur d'activité, Distribution et gestion des actifs Auteur Mark Meschino Représentant des Ventes | Sustema mark.meschino@sustema.com https://www.linkedin.com/in/mmeschino/

The components in a workbench must be strategically placed to maximize its benefit and efficiency. Designing a workbench includes many factors, including weight capacity, access, illumination, electricity, moisture control, tool space, wall, plumbing, and many more. Below is a short description of the fundamental factors needed to be considered: Load Capacity: The load specifications of a workbench are one of the essential factors to be considered when designing a workstation catered for any application. These factors should not be overlooked to avoid any design failures during an operation. A standard workbench has a capacity of over 1000lbs (suitable for basic equipment and tools). On the other hand, a heavy-duty workbench has a capacity that ranges from 5000 lbs - 10000lbs. While for extra heavy-duty workbenches, they are rated at 10,000 to 20,000 lbs. Floor Layout Configuration: When designing for an industrial environment, a workbench should be strategically placed in easy access locations. A complex method in accessing a workbench will take a significant toll on the efficiency and productivity of an operation. Complicated access on a workbench will slow down the whole assembly and production line. Illumination: Lighting is an important factor that needs to be considered in designing a workstation. There might be poor illumination on a workstation if a workbench is located in the corner of a building. To address issues with low illumination, LED lights are added to the workbench to compensate for the needed brightness of a workstation. Electricity: Electricity or power source is needed for technologically integrated workbenches. The electricity would be essential for operation tools, monitoring, testers, computers, and other equipment. Most workbenches for these types of applications are built-in with power strips. Tool Space: Tools are a significant space consumer for applications working having a wide variety of operations. When designing a workbench, it is essential to consider the proper storage of the tools and equipment. Failing to design for tooling and equipment accommodation will impact space efficiency; this will decrease productivity due to lack of tooling storage systematization. Wall or Freestanding: A workbench can be designed to be wall-mounted or to be independently standing. There are different types of workbenches that allow for the placement of a workbench in any location. Due to this, when designing a workbench that will specially cater to your application, you need to consider whether you need a mobile workbench, wall-mounted workbench, or a centered-stationary workbench. The factors that will distinguish what bench is suitable for an application are the space available and the installation structure. Other Accessories: Special applications call for customized workbenches. Some of these workbenches are integrated with different widgets, unique structures, and customized accessories to be able to cater to every need in a specific workstation. Some of the accessories are listed below: Drawers Cabinets Shelves Bins Platforms Footrest Downdraft Microscopes Power strips Computers Articulating monitor arms Blow dryers Keyboard trays Shadow boards Cable management systems Electrostatic Grounding Plumbing: Particular types of workbenches dealing with aqueous solutions will need systematized plumbing installed. Some applications are seen in cleanrooms, chemical plating benches, and laboratories. Moisture Control: For specific applications in the industry, moisture should be controlled appropriately. The reason is to avoid posting a threat to the equipment and tools in the workbench. In order to cater to this issue, moisture control devices (humidity control equipment) are installed. About Sustema Sustema Inc. has over 20+ years of experience designing and manufacturing control room and technical furniture solutions for IT-intensive work environments. Browse our online workbench catalog.

Mobilier pour Salle de Contrôle: Dans cette vidéo, Jean-François Gilbert, directeur de comptes, présente les différentes fonctionnalités de la console Focus C-200 directement de la salle de montre de Sustema. Apprenez-en plus en visitant le https://fr.sustema.com/control-room-console

Focus C-200 Series: In this video, Derek Dugas, account manager at Sustema Inc. presents the features of the Focus C-200 console. The Focus console has been designed specifically for mission-critical operations and IT-intensive environments. The console has many available options and features engineered to meet the needs of 24/7 control room environments. Console Overview: The Focus console presented in this video is the 72" EHAT console, meaning that it is the electric height-adjustable model. This model, in particular, is the dual surface console, with separate keyboard and monitor surfaces to adjust the height on two levels. The Focus console is also available with a single height-adjustable surface. The Focus console integrates a 38" wall, which also comes in 24", 50", and 72" formats. The benefit of having a higher wall system is its capability to support multiple monitors to create an integrated "video wall" system for security or monitoring purposes. Monitor Arms: When it comes to monitors, no two organizations have the same requirements. In order to recommend the right solution for your application, it is important to have a good understanding of the type, size, and quantity of monitors that will be used on the workstation. With this information, Sustema's team of industrial designers can design a monitor configuration that is going to improve comfort and ergonomics for operators using that workstation. On this particular Focus console, the 5 monitor arms are supported by a single column and attached to the rail system on a pyramid configuration. This setup is designed to support up to 27" monitors. The rail system enables control rooms to grow the system over time, making it easy to add more monitors and adapt to new technology. Monuments: The MHO system provides easy access to power and data directly within the workstation itself. In this console model, the monument includes two power ports, two USB ports, and an open port to add on. It is also possible to integrate HDMI, VGA, or Ethernet ports depending on the technical needs of your organization. Grommet Holes: Another feature that can be integrated into the work surface is grommet holes. Grommet holes can be placed on any location of the work surface or on the monitor surface as well. Grommet holes are made to manage cables from keyboards, mouses, and other equipment to reduce clutter. Grommet holes can also be adapted to integrate fans as a cooling system for operators. Work Surface: As mentioned earlier, the console is designed with two height-adjustable surfaces made from high-pressure laminate in a wood finish to better withstand 24/7 use. The surface edge integrates the T-molding edging. Other options include the waterfall urethane and bullnose edging. Keypads: For this console, the control panel commonly known as keypads controls the height of both the work surface and the monitor surface. To adjust the height, you simply need to press the up or down arrows. Users are able to program their preferred height with up to four memory presets. The display also shows the height in inches for future reference. CPU Enclosures: Underneath the base of the console, the Focus model can integrate secured CPU enclosures with perforated metal to allow for the circulation of the air and prevent overheating. The CPU shelves are also available with a rail system for easier access. Wall System: The wall system integrated multiple features and capabilities to maximize efficiency in the control center. For instance, the top of the wall can integrate a grooved or flat surface. The grooved surface is designed to mount protective plexiglass barriers, privacy panels, or aesthetic glass finishing panels. The slatwall itself allows users to mount accessories such as status lights, lamps, computer shelves, and holders. The wall system in itself has also been designed as a sophisticated cable management solution. Rear panels can be removed easily to instant access to power and data cables when troubleshooting. The wall system integrated power channels as well as data channels to keep everything clean and organized. Lifting Columns/Actuators: The lifting columns or actuators give each surface a little over 500 pounds of load-bearing capabilities. Behind each of the actuators, you can find cable chains, which allow for cable management and ensures that nothing gets unplugged as the surfaces go up or down. If you have any questions or would like to book a virtual showroom tour, please feel free to reach out to us at info@sustema.com or by phone at 1-800-455-8450. We are more than happy to help you in any way we can!

9-1-1 Dispatch Furniture Trends In just a matter of weeks, the COVID-19 pandemic completely changed our society's way of life. PSAPs and 9-1-1 dispatch centers are no exception, with many them also having to adapt to the new reality. All of a sudden, space and hygiene became important considerations. Even more so for organisations in the process of acquiring new consoles or furniture equipment for their control centers, as it was uncertain if this was a temporary situation or not. Other considerations for dispatch consoles include technology integrations and ergonomic design. In this article, we'll go over the latest trends for 9-1-1 dispatch consoles and PSAP furniture in 2021. 1) Plexiglass Protective Barriers In response to the recent COVID-19 outbreak, Sustema developed the all-new ConsoleShield in an effort to promote social distancing and reduce the risk of airborne threats in control room environments. ConsoleShield is a high quality and easy to clean partition system designed to serve as a barrier against particles released when coughing to provide additional protection for operators. Partitions are tailored made to fit your consoles and room layout for optimal results. 2) Personal Environmental System PES 360 is a personal environmental system providing customized comfort at your fingertips. The user-friendly touch screen allows individuals to control the temperature, airflow, lighting, and surface height with one controller leaving the work-space uncluttered. PES 360 addresses the needs of operator comfort working long shifts by enabling them to adapt their console workstation environment to their preferences. PES 360 serves as a single control unit for all the workstation functionalities including fans speed, heater temperature, light intensity, and surface height preferences. 3) Anti-microbial Surfaces Now more than ever, organizations around the globe are looking into ways to promote better hygiene in the workplace to minimize risk of exposure to viruses. Mission-critical work environments have their own set of challenges as multiple people share the same workspace and equipment 24/7. With the health and safety of operators in mind, Sustema developed a line of consoles equipped with antimicrobial surfaces that can help reduce the growth of microorganisms such as bacteria and fungi killing up to 99.5% of microbes found on high touch areas. The result is a cleaner and safer work environment. 4) CPU Monitors With continuous development on electronic equipment, it is no surprise that CPUs are getting smaller and while CPU monitors are getting larger at more affordable price points. Here are a few trends we are seing with monitor displays used in PSAPs and emergency call centers. At Sustema, we'll work with you to identify the best monitor arm solution to fit and support your monitors. Size: The standard monitor size for dispatch consoles use to be 19" displays, but now, it is more common to see 24" which better works with CAD and radio systems. However, we've also seen a trend on using even larger displays all the way up to 50" monitors. One of the main reasons for this being easier for 911 operators to see information on maps. Portrait vs. Landscape: Another trend we've seen recently is on the positioning of the monitors with many centers placing them on "portrait" mode. A reason for this is to save space on the monitor work surface and making it easier for 911 dispatchers to read lists. Curved: While curved monitors are becoming more popular for standard office furniture, they are mostly used as a stand alone monitor. However, this trend has not yet met the needs for emergency call centers where operators require multiple monitors to view all the CAD information. The arc positioning using standard monitors remains the favorite option. 5) Urethane Edges Known for their unparalleled durability, urethane edges are one of the most popular products used in high-traffic areas such as 9-1-1 dispatch centers. Why you may ask? It is because the manufacturing sealing process eliminates the risk for microbial or moisture growth caused by water, coffee, and even cleaning agents to accumulate. It is also a softer texture than standard edges which is more comfortable to rest your wrist on for long periods of time which also works protects it better from scratches, bumps, and peeling. This is all due to the manufacturing process where the urethane is clamped to the work surface for the urethane to get inside the fibres of the surface and create a highly tight seal between the two elements. 6) Alerting System ConsoleAlert® provides instant insights on the status, activities, and performance of teams. Specifically developed for 911 emergency call centers (PSAP) applications, ConsoleALERT® lets operators request assistance from their supervisors directly from their console. ConsoleAlert® enables 911 dispatch centers and PSAPs to streamline communication between operators and supervisors 24/7. Control room and PSAP supervisors can rest assured their team is taken care of with ConsoleAlert® instant notifications to help them quickly identify the location of the operator requesting assistance. How does it work? Request Help: Operators simply press on the button from their workstation to send a help request to the PSAP supervisor. Alerting System: PSAP supervisors are instantly notified via the ConsoleAlert® application or through the status light. Take Over the Call: Once connected, the supervisor can take over the call and provide further assistance to the caller. Sustema Consoles Sustema has over 25 years helping organisations design and implement their control centers, 9-1-1 dispatch centers and IT-intensive work environments. We help organisations from the beginning consulting and design stages up to the final console installation in their facilities. Our manufacturing facility enables us to provide custom solutions to meet our client requirements in terms of design, technology, and ergonomics. Let us know how we can help by booking a virtual showroom tour or contacting us directly.

Control Room Console Manufacturer: Console manufacturers design and build technical furniture solutions for 24/7 mission-critical work environments. Consoles are used in a wide variety of applications such as command centers, 9-1-1 dispatch centers, PSAPs, EMS, crisis rooms, air traffic control centers, security monitoring centers, and much more. Difference Between Console & Office Furniture Manufacturers: Build Quality: The frames for many consoles are made from high-grade steel and the work surfaces are made of high-pressure laminate. Typical office furniture frames are made from wood composites and the work surfaces are not high-pressure laminate which means they are not built for 24/7 use and IT-intensive environments. Warranty: It is also interesting to know that most office furniture has short terms warranty while control room furniture specialists often offer a lifetime warranty on its workstations. Ergonomics: A big difference between office furniture and technical furniture is ergonomics. Technical furniture is designed to meet or exceed the highest ergonomic standards due to the fact it is being used in critical 24/7 environments. Technical furniture offers the option of height-adjustable work surfaces, personal environmental systems, accommodates multiple users, personal storage, and other creature comforts that make the user feel at ease at their work station. Customization: When it comes to control rooms, no facility is the same. Whether we are talking about the room dimensions, IT/power requirements, the number of users, LCD monitors, and applications, control room console manufacturers can provide custom furniture solutions for different applications such as air traffic control towers and energy plants. For instance, the focus console allows users to choose from multiple configurations adapted to their work environment. The consoles can be joined together at 5, 10, 30, and 45-degree angles allowing for maximum space utilization What is Sustema's Value Proposition? Sustema provides turnkey solutions to its customers by providing them with a full service from beginning to end of a project. At the beginning stages, our control room specialist will take the time to understand the unique needs and characteristics of your work environment. Once we understand the requirements for your center, our team of industrial designers creates preliminary designs to start mapping out the consoles based on your room dimensions and technical requirements. When designs are approved, the manufacturing process begins at our manufacturing facility where consoles are assembled, tested, and shipped directly to your location. The installation is then coordinated with you to ensure the continuity of your services. Once the installation is completed, we stay in touch with our customers and available for any inquiries they may have. With 20+ years of experience in the industry helping thousands of clients across Nort-America, we are committed to design and manufacture the best control room solutions for our clients. Turnkey Control Room Solutions Consulting Design Manufacturing Delivery Installation Servicing Where Can You Buy Control Room Consoles? Consoles can be acquired in different ways depending on the nature of your project or organization. Here are common ways to purchase control room consoles and technical furniture solutions. Console Manufacturers: Whether you are a private or government organization, it is possible to contact console manufacturers directly to inquire about console furniture solutions. Going directly to the manufacturer can help with better and faster communication. Government Bid/Tender: For government organizations, it is common to go through a bidding process where clients can create a specific list of requirements for different manufacturers to bid on. Dealers/Resellers: It is also possible to go through dealers to acquire consoles or other agents such as architect firms who may also be responsible for the overall construction of the renovated or newly built control center location. Sustema is a Canadian control room consoles manufacturer serving clients across North-America (United-States). For any questions or inquiries about our control room console manufacturing services please contact us at info@sustema.com or by phone at 1-800-455-8450.

Command Center Consoles The Focus C-200 system is specially designed for IT-intensive environments often operating 24 hours a day, 7 days a week. The modern design of the Focus system surpasses industry standards in terms of flexibility, strength, and durability. The modularity of the console system enables us to create semi-open or closed workspaces according to the needs of your organization. Space Planning & Flexibility The Focus console system is recognized for being highly modular and capable of adapting to any workspace environment. The system comprises 38 and 72-inch (96.5 and 82.8 cm) high and 36, 48, 60, and 72-inch (91.4 - 121.9 - 152.4 and 182.8 cm) wide workstations. The system can be arranged as a stand-alone unit, in a U shape, side-by-side, back-to-back, concave, or convex configuration (5 to 180-degree adjustment angles). Divider panels, made of tempered glass, laminate, or covered with fabric, can be added to the basic structure to create 50 or 56-inch (127 or 142.2 cm) high isolated consoles. Work surfaces come in different shapes and dimensions and can be adapted to the user’s needs. Modular Configurations The Focus console allows users to choose from multiple configurations adapted to their work environment. The consoles can be joined together at 5, 10, 30, and 45-degree angles allowing for maximum space utilization. Other angles are available upon request. The Focus system can integrate different types of designs such as the linear, cockpit, curved, and L-shaped surfaces. Cable Management The Focus system is designed to accommodate IT equipment and manage power and data cables. The power channels are structured and organized to be physically separated and easily accessible for fast equipment troubleshooting or computer network modifications. The space inside the console is equipped with power and network raceways used to route cables in and out of the console. The wall system supporting the structure of the system has a dual purpose, also integrating raceways to organize cables. In case the console integrated height-adjustable surfaces, cable chains are installed to run cables from the monitors and accessories to the CPU. Power bars are installed inside the system to power all the equipment and accessories required by operators. Retractable monuments can also be integrated on the work surface for easy access to power and data. Slat Wall Accessories The Focus console offers a complete array of stands and articulated arms for LCD monitors. The sturdy slat wall panel accommodates multiple horizontal and vertical monitor configurations. The Focus system offers a series of office accessories that meet the needs of users including lamps, accessory shelves, pencil holders, telephone and paper holders, tack boards, whiteboards, and keyboard supports. Focus Series C-200 Installations Sustema offers turnkey solutions, from designing your control room to the installation of the consoles and workstations. Our transportation and installation teams deliver a professional and efficient service each and every time. Our team of certified installation professionals are highly trained and also take additional site-specific training as needed to ensure we meet your certification and safety standards. We have security clearances to some of the most important facilities in the world. We will work with you to ensure our team members understand and fully comply with all security protocols. Once the installation is complete, Sustema stays committed to its customers by providing additional consultation and support, console maintenance to ensure the continued performance of your control room.

Happy Holidays! With the holiday season just around the corner, we want to take a moment to thank you and all of those that have supported us for the opportunity to work with you over the past year. It is in the spirit of the holidays that we wish you and your family a holiday season filled with joy and laughter and look forward to working with you soon. - Sustema Team Joyeuses Fêtes! Le temps des fêtes approche à grand pas, c'est pourquoi nous voulons prendre un moment pour remercier tous ceux qui nous ont soutenus au cours de l'année 2020. L'équipe Sustema vous souhaite, à vous et à votre famille, de très joyeuses fêtes et une bonne année remplie bonheur. Nous espérons travailler avec vous prochainement! - L'Équipe Sustema