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As the world becomes more digital, it's essential that emergency services keep pace with the changes. The Next Generation 911 system (NG911) is the next step in this evolution, providing a much-needed upgrade to the analog 911 infrastructure that has been in place for decades. The switch to an internet protocol (IP) based system brings with it a host of new capabilities that will revolutionize emergency response. In this blog post, we will explore the building blocks of NG911, the impact it will have on telecommunicators' day-to-day work, and examples of how it will change PSAPs operations. Building Blocks of NG911: ESInet, NGCS, NG911 Call-Taking Equipment, and GIS Upgrading to NG911 requires more than just replacing the analog infrastructure that has been used for decades. In addition to the hardware and software upgrades, data, policies, and procedures must also be upgraded. The building blocks of NG911 include the Emergency Services IP Network (ESInet), which is responsible for delivering emergency calls to the appropriate Public Safety Answering Point (PSAP) and connecting the centers to each other. The Next Generation Core Services (NGCS) consist of the software and databases needed to route a 911 call appropriately on the ESInet. NG911 call-taking equipment, also known as customer premise equipment or call-processing equipment, provides the necessary tools for telecommunicators to receive, process, and dispatch NG911 calls. Finally, the Geographic Information System (GIS) uses location data to route 911 calls and help responders find callers. New Data Sources: Beyond Smartphones and SMS Text-to-911 NG911 is expected to handle a lot more data than the legacy 911 system. The new system will incorporate new technologies that will generate more information, such as computers, smart sensors, alarm systems, vehicle telematics, smart speakers, medical devices, and many others. With NG911, the sources of information will be more diverse than ever before, and the new system will be able to handle all of it seamlessly. It is essential to note that NG911 is different from E911 or Enhanced 911. Also, SMS text-to-911 is only a small part of what NG911 will be capable of doing. With 78% of calls coming from smartphones, PSAPs must adapt to new communication tools as more people move away from landlines. NG911 will be more resilient and allow seamless integration with other public safety, healthcare, and government services and neighboring jurisdictions. The data will be highly accurate and real-time. Impacts of NG911 on Telecommunicators: New Challenges and Support Needs The transition to Next Generation 911 (NG911) will bring unprecedented changes for telecommunicators. With the ability to receive images and videos of emergency situations, they will be exposed to new sources of information, but also potential emotional stress. While NG911 brings advancements that make telecommunicators more effective, their mental health and stress levels may be impacted. It is crucial that PSAPs and ECCs provide the necessary support to ensure the well-being of their staff. Additionally, the information gained from NG911 should be meaningful and useful, empowering dispatchers to have a sense of call mastery and lowering their anxiety. While the transition won't happen overnight and the legacy 911 system will coexist with new technologies, the role of the 911 professional remains irreplaceable in the journey toward the future of 911. Examples of how NG911 will change PSAP’s operations. Dispatchable location: The location-based routing system sends the dispatchable location directly to the telecommunicator. Precise location data enables emergency calls to be smoothly transferred to the appropriate PSAP, which is usually the nearest one to the caller, but not necessarily. 3-D building visualization: The latest technology now enables call-takers to visualize buildings in 3D, with the ability to identify not just the latitude and longitude but also the Z axis, which is a vertical map showing the precise floor of a high-rise. This technology is highly anticipated by professionals like Mark Chase, business analyst for police and fire communications in Palo Alto, California, and CALNENA treasurer. Additionally, upcoming technology will allow cell phones to identify a person's location based on Wi-Fi hotspots within a building, allowing for precise location identification even in large venues like hotels. Disaster resiliency: With NG911 systems, there is greater redundancy and resilience to withstand technical issues or disasters. In such events, calls can be forwarded to any functional PSAP, be it local, regional, or national until the ECC is operational again. For instance, Vermont's six PSAP statewide NG911 system reroutes calls to another PSAP automatically if the closest center is not available, and it has built-in resilience and redundancy to avoid a single point of failure. User-friendly workflow: Next-gen 911 systems aim to improve the user experience for call-takers by streamlining the workflow and reducing the number of interfaces they need to interact with. Interoperability among various next-gen tools is crucial for achieving this goal. Although it may not be possible for everyone right away, having just one or two screens could be a reality in the future. Public safety telecommunicators stand to benefit from this upgrade, as it will provide them with more information in a user-friendly format than ever before, according to Crystal Lawrence of APCO. In conclusion, as the implementation of NG911 moves forward, it's important to remember that the success of the transition will depend not only on the technology and policies but also on the well-being and preparedness of the people behind the scenes. Telecommunicators and PSAP/ECC managers must work together to provide the necessary support and resources for their staff to adapt to the new technologies and potential stressors. By prioritizing the needs and safety of the people involved, we can ensure a smooth and successful transition to the future of 911. Sources: National Highway Traffic Safety Administration's Office of Emergency Medical Services. NG911 Next Generation 911 for telecommunicators. National 911 Program, 2023

From the strategic chambers of ancient castles to the technologically advanced control centers of today, the concept of a control room has been pivotal across centuries for managing resources, ensuring operational efficiency, and maintaining situational awareness. However, the journey of control room design, much like the progression of the workplace, has been anything but static. It mirrors a continuous evolution shaped by technological advancements, changing operational needs, and an increasing emphasis on operator comfort and ergonomics. The Historical Foundations Tracing back to the 1600s, the office concept as seen in organizations like the East India Company provided early examples of centralized operation management. Yet, it wasn't until the 1920s that the modern control room began to take shape within industrial settings, primarily to oversee production processes. These early control rooms, including the iconic NASA mission control, were bastions of functionality, where utility took precedence over comfort. A Shift Towards Operator-Centric Design The introduction of computers and visual display units in the latter half of the 20th century marked a significant shift. As Tony Ivergard notes, this shift was not without its challenges. The adoption of new technology necessitated special lighting conditions, imposed greater demands on operators' eyesight, and introduced heat dissipation issues from IT equipment. These changes highlighted the need for a design philosophy that considered not just operational efficiency but the well-being of the operators. Drawing on insights from "Workplace by Design," it becomes clear that the evolution of control room design parallels the broader trends in workplace optimization. Franklin Becker and Fritz Steele emphasize the impact of physical design on productivity and organizational effectiveness, advocating for environments that support both the individual and collective needs. This perspective is increasingly relevant in control room design, where ergonomics, adaptability, and technological integration have become critical factors. The Modern Control Center: A Hub of Collaboration and Technology The COVID-19 pandemic served as a global pause, prompting a reevaluation of workspace design. Far from becoming isolated workstations, modern control rooms are evolving into dynamic control centers that foster communication and promote collaboration. This transformation is driven by the rapid pace of technological change, demanding more sophisticated and resilient furniture solutions to support an array of advanced tools and systems. Surveillance and Security: A Growing Domain One of the most notable expansions of control center applications has been in surveillance and security. Beyond traditional policing, these centers now play a crucial role in urban, business, and residential district oversight. Similarly, the financial sector has seen a significant integration of control centers, starting with companies like Reuters and Bloomberg leveraging real-time data for market analysis and financial planning. Looking to the Future As we look ahead, the trajectory of control room design is set to embrace even greater complexity and connectivity. The principles outlined in "Workplace by Design" suggest a future where the design of control centers continues to evolve in response to technological advancements, environmental sustainability, and human-centric design considerations. The incorporation of control centers across various industries underscores a broader trend towards more integrated, technologically advanced, and ergonomically focused work environments. Whether in the private sector or government operations, the role of control rooms in managing critical systems of our daily lives is undeniable and expanding. The evolution of control room design reflects a journey from purely functional spaces to complex, technologically integrated environments that prioritize operator well-being and efficiency. As we continue to reinvent these crucial workspaces, the lessons from the past, combined with forward-looking design philosophy, will guide us toward creating the high-performance control centers of the future. Embracing Next Generation 911 As we delve deeper into the evolution of control room design, it's important to spotlight a major development in the realm of emergency services: the advent of Next Generation 911 (NG911). It represents a monumental shift from traditional emergency response systems to a more integrated, IP-based infrastructure capable of handling voice, text, and multimedia communications. This evolution is particularly relevant to control room design, because it requires planners and supervisors reimagining how their 911 dispatch centers are setup. The implementation of NG911 introduces a myriad of considerations and challenges for modern control room design. The most important update is the need for systems that can seamlessly integrate a diverse range of data inputs, from video feeds and text messages to traditional voice calls. This requires advanced technological solutions but also a design ethos that prioritizes flexibility, ergonomics, and operator well-being. The NG911 framework underscores a move towards environments that are literally, high-tech. But it can also contribute to high-stress, high-stakes decision-making. Control rooms are being designed with a greater emphasis on ergonomics and operator support, recognizing the critical role of human factors in emergency response. Features such as adjustable workstations, optimized lighting, and acoustical treatments are becoming standard, reflecting an operator-centric approach to control room design. 911 dispatch centers are evolving into hubs of cross-agency communication, with designs that facilitate teamwork and information sharing both within and across emergency response teams. This shift not only enhances the effectiveness of emergency responses but also influences the physical layout and technological infrastructure of control rooms. Ready to Transform Your Control Room? Let's Get Started! Whether you're planning a major renovation of your existing control room or embarking on the exciting journey of building your first 911 dispatch center, our team is here to bring your vision to life. With over 25 years of experience in the specialized furniture industry, we pride ourselves on supporting critical industries with state-of-the-art, ergonomic solutions tailored to meet your specific needs and requirements. Our commitment to innovation, quality, and comfort has made us a trusted partner in designing environments that enhance operational efficiency and ensure the well-being of operators. Don't settle for anything less than the best for your mission-critical operations. Contact us today to learn how we can help you create a control room that sets new standards in functionality and design. Further reading: Becker, Franklin, and Fritz Steele. Workplace by Design: Mapping the High-Performance Workscape. Jossey-Bass, 1995 Ivergård, Toni and Hunt, Brian. “Handbook of Control Room Design and Ergonomics: A Perspective for the Future.” Second Edition. CRC Press, 2009. Williams, Jodi. "A Brief History of the Workplace of the Future." Work Design Magazine, 09 Jan. 2017, https://www.workdesign.com/2017/01/brief-history-workplace-future/ Overstreet, Kaley. “A Brief History of Workplace Design and Where it Might be Headed Next.” ArchDaily, 29 May. 2020, A Brief History of Workplace Design and Where it Might be Headed Next | ArchDaily Chevz, Agustin and Huppatz, DJ. “A short history of the office.” The Conversation, 13 August. 2017. A short history of the office (theconversation.com) Hansen, Kelsey and Saini, Anne N. “A Brief History of the Modern Office.” Harvard Business Review. 15 July. 2020. A Brief History of the Modern Office (hbr.org)

Picture yourself in the middle of an emergency center. It is a flurry of calls, lights flashing, and critical decisions being made in the blink of an eye. In this adrenaline-fueled environment, the efficiency and comfort of these operators are paramount. To get the job done, operators need reliable consoles, and the best consoles include these 14 must-have features. So, without further ado, let's dive into the future of control console design – where optimization meets innovation. 1. Integrated Heating and Cooling Systems: We know it is hard to agree on the right temperature for the control room’s thermostat. Operators need a comfortable temperature to maintain their focus and well-being. This is why you’ll find cooling fans and heaters, integrated into our control consoles. 2. Personal Storage Compartments: Efficient organization is key in fast-paced environments. Personal storage compartments allow operators to keep non-essential documents and tools off their work surface, minimizing distractions and streamlining their workflow. Operators can leave their personal effects inside a secure cabinet while they work. 3. Personal Lighting: As with temperature, lighting becomes essential when working in the control room. Operators can use task lights to adjust the illumination levels according to their preferences and task requirements. This can help when reading documents or taking notes. Adaptable lighting reduces eye strain and promotes alertness during extended shifts. Our consoles can support the best task lights for 24/7 use. 4. Height Adjustability: Ergonomic design principles dictate that workstations should accommodate operators of varying heights. Height-adjustable consoles ensure proper posture and reduce the risk of musculoskeletal injuries over time. Also, being able to work while sitting and standing promotes movement among operators and helps them remain focused. 5. Monitor Focal Adjustment: Optimizing viewing angles is critical for monitoring multiple screens at the same time. Since every operator is unique, they should be able to adjust the monitors to their preferred depth. Focal adjustment features allow operators to position monitors for maximum clarity and comfort, enhancing situational awareness. Our consoles can adapt to the user’s needs by incorporating a wide array of monitor mounts. 6. Slide-out CPU Trays: Efficient use of space is essential in control room environments. Slide-out CPU trays offer convenient access to computer equipment without resulting in downtime. That also means that the equipment never leaves the workstation and stays secure. Our consoles feature slide-out CPU trays for easy IT management. 7. Front & Rear Access Doors: For control consoles, having easy access to cables and equipment facilitates maintenance and troubleshooting tasks, minimizing downtime and ensuring uninterrupted operations. Our consoles integrate secure access doors to protect the IT equipment. They can be placed either on the front or on the back of the console so that maintenance can occur at any time. 8. Leg Room: Comfortable legroom promotes circulation and reduces discomfort during prolonged periods of sitting. Ample legroom is essential for operator comfort and overall well-being. Our consoles have excellent legroom because the IT equipment can be kept out of the way in secure CPU enclosures. 9. Flexibility of Monitor Arms: Adjustable monitor arms enable operators to position screens at optimal viewing distances and angles, reducing neck strain and enhancing productivity. Our consoles can accommodate many monitor arms to create workstations that adapt to every user. 10. Urethane Waterfall Edge: To provide comfort during extended periods of typing and mouse usage, ergonomically designed consoles feature urethane edging. They provide a smooth surface for operators to rest their hands on and prevent stress-related injuries. 11. Personal Environmental System: When integrating heating systems and cooling fans into the design of a console, operators need an easy way to control them. Smart solutions like our Personal Environmental System allow operators to customize the temperature and airflow settings according to their comfort preferences, optimizing productivity and focus. Also, they can control the brightness of task lamps and status lights. 12. Ambient Lighting: Aside from having a 24/7 task lamp, consoles can also be equipped with LED strips that create subtle ambient lighting. This can help to reduce glare and enhance visual comfort without causing distractions. 13. Dual Surfaces: Dual surfaces are essential to create an ergonomic workspace. They provide ample workspace for multitasking and organizing tools efficiently. The monitor worksurface can be adjusted to the user’s preferred height for optimal viewing angles. Meanwhile, the main worksurface can be arranged independently for keyboard usage. 14. Cable Management Wall: It is important to keep cables organized to prevent tangling and tripping hazards inside the control room. Cable management means that IT equipment is easy to install and upgrade. Ergonomic consoles are designed with electrical raceways to keep cables secured. Our consoles feature a wall system to route cables and keep them safe while allowing for easy access when performing maintenance. Does your control console have all of these must-have features? In the dynamic and high-pressure environment of 911 control rooms, optimizing console features is crucial for enhancing operator efficiency and comfort. By incorporating these features into control room design, organizations can empower their operators to perform at their best, ultimately contributing to more effective emergency response and public safety.

The best task lights can brighten your workspace, for easier reading and writing in the control room which in the long run is taxing on your eyes. Task lights usually don't take up much, or any, additional space on your desk since they are designed to integrate into the existing infrastructure of the control console, and they follow rigorous ergonomic guidelines to increase productivity and comfort of the user. This is especially important if you're working in a mission-critical environment and sometimes using more than one external monitor, keyboard, and mouse, as well as other professional tools, that as an operator you have to juggle through. As part of our mission to help organizations in improving functionality, design, and technology in critical environments we've researched to find the best task lights for your control consoles. Light up your control console and stay focused on the task at hand with these task lights. These task lights are designed for 24/7 operations and therefore are manufactured using durable materials, they also offer good lighting thanks to extremely high lumen output, and most importantly they can be adjusted both in position and in intensity, to illuminate as much as the operator requires. The Attenzia light, designed by Novus. The "Attenzia" lamp designed by Novus stands out as one of the best task lights available for control consoles due to its impressive range of features and innovative design. It offers individual solutions to ensure every workstation is perfectly lit, thereby significantly improving overall performance and productivity. Its versatility enables users to adjust the light according to their specific needs and preferences, offering maximum flexibility in illuminating their workspace. The Attenzia lamp adopts uniform lighting concepts in accordance with HCL (Human Centric Lighting) in workplace design. The even distribution of light helps reduce eye strain and fatigue, enabling users to focus on their tasks with enhanced efficiency. The lamp's integration of smart technology further enhances its appeal. The Bluetooth function allows for seamless wireless operation, while the ability to control the light via a dedicated app adds convenience and customization options for individual preferences. One of the most distinctive features of the Attenzia lamp is its rotatable light panels, allowing for both direct and indirect lighting. Additionally, the Attenzia lamp is designed with energy efficiency in mind. Its LED lighting system boasts an impressive service life of over 50,000 hours, reducing the need for frequent replacements and minimizing energy consumption. The presence and light sensors further contribute to energy savings by ensuring the light is only active when needed. Notably, the lamp's minimalistic and award-winning design adds a touch of elegance and sophistication to any office environment. With its sleek aesthetics, the Attenzia lamp seamlessly integrates into various IT-intensive environments, complementing modern interior designs while elevating the overall ambiance. In summary, the Novus Attenzia lamp excels in providing top-notch lighting solutions for control consoles, combining the benefits of HCL, smart technology, rotatable light panels, and energy efficiency. Its design and functionality are sure to upgrade any office space, making it a worthy investment for those seeking to enhance productivity and create an optimal work environment. The Mosso Pro desk lamp, designed by Koncept. The Mosso Pro desk lamp, designed by Koncept, is a true game-changer in the world of lighting solutions. Delivering an astounding 99 lumens per watt, this lamp offers a wide range of light colors, from warm to cool and everything in between. The intuitive built-in touch strip allows for effortless continuous dimming, putting you in full control of your lighting preferences. Designed with both energy-saving and convenience in mind, Mosso Pro features a built-in occupancy sensor that ensures no energy is wasted by lighting up a vacant workstation. When combined with its highly adjustable arms and lamp head, you have the freedom to direct the light precisely at any angle you desire, providing unparalleled flexibility and illumination customization. Not only does Mosso Pro excel in its versatility and functionality, but it also boasts outstanding efficiency with its ultra-high efficacy of 99 lumens per watt. With 48 LEDs and a consumption of only 5.5 watts, this desk lamp provides long-lasting, top-tier performance with a rated lifespan of over 60,000 hours (L90 rating). With the simple touch of the lens, you can effortlessly change the light color to suit your mood and task requirements. From cool white light for focused work to warm, cozy tones for relaxation, Mosso Pro adapts seamlessly to your needs. The integration of an integrated occupancy sensor ensures that the lamp turns itself off after 15 minutes of inactivity, promoting energy efficiency and reducing unnecessary power consumption. When you return, the lamp automatically resumes your previous settings, ensuring a seamless user experience. Alternatively, its toggle switch lets you disable the occupancy sensor when needed, giving you full control over its functionality. But that's not all – Mosso Pro goes above and beyond by incorporating a standard USB port in its base, allowing you to charge smartphones and other compatible devices conveniently while you work. For even more advanced functionality, you have the option to equip Mosso Pro with a Wireless Charging Base (sold separately) to charge your Qi-compatible devices wirelessly. Available in sleek Metallic Black, Silver, and White finishes, Mosso Pro adds a touch of contemporary elegance to any workspace. With its 10-foot cord, you have the freedom to place the lamp conveniently wherever you desire. In summary, the Mosso Pro Desk Lamp by Koncept sets new standards for efficiency and functionality, making it an essential addition to any workspace. Experience unmatched lighting control, outstanding energy efficiency, and the convenience of device charging, all packed into one brilliantly designed desk lamp. The infinity LED task light, designed by Humanscale Design Studio. The infinity LED task light, crafted by the renowned Humanscale Design Studio, exemplifies the perfect synergy of performance and aesthetics. Its unique 'Forever Hinges,' a remarkable fusion of torque inserts and springs, ensure a balanced and effortless arm movement, allowing users to easily adjust the light to their personalized ergonomic preference. Designed with a minimalist vision, the infinity light conceals cables from view, running them internally through the precision-machined arm, maintaining a clean and uncluttered appearance. Its light's adaptability is second to none, featuring an impressive 35" arm reach and full 180-degree arm and head rotation. With effortless one-touch positioning, users can effortlessly place the light at their desired angle. Furthermore, the light is available in customizable color finishes, seamlessly integrating into any design aesthetic or work environment. At the core of the Infinity task light lies its powerful and energy-efficient large-array, multi-chip LED, providing an industry-leading 1500 lux illumination. This not only ensures superior lighting output but also casts just a single shadow on the desk surface, minimizing distractions and enhancing focus during work. When it comes to energy efficiency, the Infinity light stands out with the highest efficiency LED chip on the market, consuming just 8 watts while delivering best-in-class lighting performance. To reduce visual clutter and enhance user experience, the advanced user interface of the Infinity light incorporates illuminated indicator lights. These indicators appear when the user reaches for the light and fade away after selecting their preferred brightness level out of nine available options. The 'Forever Hinges' mechanism allows the Infinity task light to maintain fluid movement and effortless positioning, setting it apart from other task lights in the industry. Its unmatched adaptability ensures users can easily adjust the light to accommodate any work scenario. In addition to its impressive performance, the Infinity task light demonstrates its commitment to sustainability and durability. Constructed from polished aluminum and highly recycled and recyclable materials, it embodies the Humanscale philosophy of doing more with less. The use of polyethylene (PE) film on the head and base instead of paint further reduces environmental impact. With a lifespan of up to 50,000 hours, the Infinity Light never needs adjustment and comes with an industry-leading 10-year warranty, assuring its lasting quality and reliability. With an array of thoughtful features and technical specifications, and various configuration options (desktop base, clamp, wall mount, slatwall mount, or floor stand), the Infinity LED Task Light by Humanscale truly sets a new standard for timeless design and unparalleled lighting performance. Elevate your workspace with this elegantly enduring and globally appealing task light for an exceptional lighting experience like never before. What should you look for in a task light? When selecting the perfect task light for your workspace, consider key features and capabilities found in the Attenzia, Mosso Pro, and Infinity LED lights. Look for innovative designs that offer uniform lighting concepts with HCL for enhanced productivity and well-being. Prioritize versatility with adjustable arms and lamp heads, allowing you to customize the lighting angle to your ergonomic preference. Seek energy efficiency with LED lighting, and maybe something that implements smart technologies like Bluetooth operation and integrated sensors for seamless control and reduced energy consumption. Choose equipment that complements the aesthetic of your center. Finally, prioritize sustainability with durable materials and long-lasting LED chips. By choosing a task light that combines these essential features, you can elevate your workstation to the next level of efficiency, functionality, and style. Are you renovating your control center? Contact our team of specialists and industrial designers to create a workspace that adapts to your needs and special requirements.

Sustema Expresses Heartfelt Gratitude to Valued Clients Ahead of Holiday Season As the holiday season approaches, we at Sustema would like to take a moment to express our sincere gratitude to all our valued clients. It has been an eventful year, and we are incredibly grateful for the trust and support our clients have placed in us. As experts in providing top-quality control room furniture, we understand the importance of creating a functional and comfortable workspace for our clients. We are honored to have played a role in enhancing their control rooms and are thankful for the opportunity to continue serving them. In this blog post, we would like to extend a heartfelt holiday message to our clients and reflect on the moments that have made us grateful for their partnership. 2023 has been a challenging year for everyone, but we are grateful to have journeyed through it with such amazing clients like you. Your unwavering support has been truly inspiring, and we are humbled by the opportunity to serve you. Whether it's transforming control rooms into collaborative spaces or providing ergonomic consoles that prioritize comfort and functionality, we are proud to have been a part of your achievements. Looking ahead, we are excited about the possibilities that the new year brings. We remain committed to innovation, setting a new standard in control room furniture. Meeting your needs and requirements for control room furniture At Sustema, we understand the challenges that come with uncomfortable workstations and the lack of team collaboration. That is why we want to ensure that you have a comfortable and functional workspace that allows you to perform your duties efficiently. Our team is constantly learning from our customers and their unique experiences, so we can continuously improve our products and services. Your feedback is essential to us, as it helps us understand your needs better. Commitment to Innovation At Sustema, we are driven by our commitment to innovation. We understand that command center operators deserve the very best in ergonomic consoles and collaborative workstations. That's why we are constantly pushing the boundaries of what is possible in control room furniture. In 2024, we are setting a new standard for the industry. Our team of experts is dedicated to staying at the forefront of technological advancements and industry trends. We are constantly researching and testing new materials, designs, and features to ensure that you have access to the most innovative solutions for your command center needs. We believe that innovation is not just about creating new products, but also about continuously improving existing ones. Your feedback and insights play a crucial role in our innovation process. We listen to your needs and pain points and use that information to drive our research and development efforts. By working together, we can create command centers that not only meet your expectations but exceed them. Innovation also means staying ahead of the curve. As technology evolves, so do the challenges faced by command center operators. We are committed to anticipating these challenges and providing you with solutions that address them. From advanced ergonomic features to seamless integration with the latest technology, we are dedicated to making your work environment as efficient and comfortable as possible. Celebrating Success Stories As the year winds down, we reflect on the accomplishments of our esteemed customers, achieved through collaborations with Sustema. We find profound delight in the positive impact our ergonomic consoles and synergistic workspaces have instigated for operators in command centers like yours. Throughout 2023, we’ve observed a multitude of instances showcasing enhanced efficiency, teamwork enhancement, and amplified comfort in command centers spanning diverse industries. From government entities ensuring community safety to healthcare facilities delivering critical care, our clients have significantly influenced many lives. In one instance, we facilitated a police organization to modernize its backup communications center for emergency calls. The primary goals were to maximize station capacity and promote interaction between call receivers. Console arrangements are needed to suppress sound while providing a personalized workspace adaptable in height, temperature, and lighting for every user. As we celebrate these success stories, we are reminded of the impact that a well-designed and functional control room can have on individuals, organizations, and communities. We are proud to have played a role in these achievements, and we look forward to celebrating many more in the years to come. Looking ahead to a happy 2024, we remain committed to providing you with the best control room furniture solutions. Our team will continue to innovate and improve our products and services, ensuring that you have the tools you need to succeed. We are grateful for your trust and partnership, and we can't wait to see what the future holds for your command center. Cheers to your continued success! If you have an urgent matter please contact us through our website form, or you can chat with us by clicking on the chat bubble located at the bottom right corner.

“My CEO was there this afternoon and was dumbfounded by the quality of the consoles. Everyone here is really happy with the consoles.” Felipe Cruz - Project Director About the client When Aerostar took over management of the Luis Muñoz Marín International Airport in San Juan, Puerto Rico, they set out to modernize every aspect of the airport's operations. As part of their ambitious upgrade, they turned their attention to the airport control center, recognizing the importance of having state-of-the-art consoles that could improve the efficiency and safety of air traffic management. Aerostar, which has a forty-year lease to operate and manage the airport, worked closely with Sustema to design and install high-tech, durable, and ergonomic consoles that could meet the unique demands of the airport's bustling environment. In this blog post, we'll explore how these consoles have transformed the airport's control center and helped to ensure that SJU remains a vital hub for both passengers and cargo throughout the region. The project When we were approached by the Luis Muñoz Marín International Airport in San Juan, Puerto Rico to design a state-of-the-art console system for their airport control center, we were excited by the opportunity to showcase our expertise in specialized furniture manufacturing. The project had specific requirements, including the need to accommodate between 6 and 8 workstations, including supervisors and dispatchers, each with support for a minimum of four 22-inch monitors and enclosures for CPUs. Additionally, the raised floors of the control room had to be considered in our floor layout design. The solution Through an in-depth and collaborative consultation process, we worked closely with Aerostar to identify the scope of the project, the required console features, and the budget. After carefully considering all of their needs and preferences, Aerostar chose our Transit S console as the ideal solution for their airport control center. Designed with durability, ergonomics, and versatility in mind, the Transit S console met all of Aerostar's requirements and exceeded their expectations, ensuring a seamless and efficient operation of the airport's control center. The result Aerostar chose our consoles for their airport control center because they met all of their technical requirements and selection criteria, which included quality, durability, efficiency, and functionality. Today, the Luiz Muñoz Marin International Airport in San Juan, Puerto Rico boasts a state-of-the-art airport control center that runs non-stop, thanks to our Transit S console system. Our consoles offer numerous ergonomic features that help reduce stress and fatigue for operators, such as the ability to adjust the height of each worksurface and the urethane edging that allows for comfortable use during long work hours. Not only have these features improved operator health and well-being, but they have also increased workflow and productivity. Overall, our Transit S console system has exceeded Aerostar's expectations and has contributed significantly to the successful modernization of its airport control center. Conclusion Our partnership with Aerostar to upgrade the Luis Muñoz Marín International Airport's control center was an excellent example of how our experience in designing and manufacturing specialized furniture for mission-critical environments can help organizations achieve their modernization goals. Our Transit S console met all of Aerostar's technical requirements and selection criteria, resulting in a state-of-the-art control center that runs non-stop. The ergonomic features of the consoles helped operators reduce stress and fatigue, while the consoles' durability and functionality improved their workflow and productivity. Our more than 25 years of experience in this field allowed us to deliver precisely what Aerostar needed to move forward with its modernization plans. We're proud of the work we've done with Aerostar and look forward to future opportunities to help organizations in the aviation industry achieve their goals. Stay ahead of the curve and gain exclusive access to our portfolio of success stories. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations. Follow us on LinkedIn today.

Color, with its profound impact on human perception and emotion, extends its influence beyond the realms of art and aesthetics into the practical domains of our daily lives. One intriguing intersection where color plays a pivotal role is in the design of control rooms, where decisions made under high-stakes circumstances demand a nuanced understanding of the human psyche. From the brushstrokes of Johann Wolfgang von Goethe in his 1810 masterpiece, "Theory of Colors," to the more recent empirical investigations of Goldstein in 1942, the connection between color and emotional response has persisted as a subject of fascination. While Goethe's work may have faced skepticism from the scientific community of his time, it planted the seeds for a perennial interest in understanding how color impacts our thoughts, feelings, and actions. The evolution of color theory, propelled by experimental observations like those presented by Goldstein, has paved the way for a modern understanding rooted not only in artistic sensibilities but also in the scientific scrutiny of color's effects on the functioning of the human organism. The quest to uncover the influence of colors on cognitive processes has led to inquiries into the physical properties of the spectrum of light, such as wavelength. However, in the realm of control room design, the exploration of color's impact often transcends theoretical considerations. The focus shifts from abstract inquiries to the practical realm, seeking answers to applied questions that directly impact the well-being and efficiency of those who operate in these critical spaces. Questions like, "What wall color facilitates worker alertness and productivity?" become paramount, underscoring the practical implications of color psychology in optimizing operational performance. In this blog, we delve into the profound impact of color psychology on control room design, examining both the historical perspectives that laid the groundwork and the contemporary applications that address the specific needs of those who navigate high-pressure environments. Through this exploration, we aim to uncover the intricate interplay between color and cognitive function, shedding light on how a well-crafted color palette can enhance not just the visual appeal but also the functionality and effectiveness of control rooms. Alerting Effects of Light: The Impact of Color on Mental Alertness and Focus Beyond the intricacies of color theory lies a fundamental truth about human vision: our eyes don't perceive a spectrum directly. Instead, the responsibility falls upon the photoreceptors rods and cones within our eyes to collect, decipher, and translate the electromagnetic waves or photons into meaningful visual signals in our brains. While this process is essential for vision, the influence of light extends far beyond the realm of sight. Consider sunlight, which not only facilitates vision but also plays a crucial role in diverse physiological processes. From the synthesis of vitamin D through skin exposure to the reduction of serum bilirubin in neonatal jaundice, light serves multifaceted functions in our well-being. Remarkably, even individuals without sight exhibit physiological responses to light stimuli, highlighting the profound impact of light beyond conscious visual perception. Despite centuries of color theories and philosophical treatises on the subject, it was not until 1995 that a significant shift occurred in the exploration of the immediate activating effects of light on alertness, performance, and mood. Berson et al. made a groundbreaking discovery, identifying a novel type of photoreceptor in the mammalian retina, the intrinsic photosensitive retinal ganglion cell. Without going into too much detail, this discovery marked a turning point, as this particular photoreceptor was found to play a crucial role in the non-visual biological effects of light, even in humans. In understanding the impact of light on mental alertness and focus, it is essential to consider the three main attributes that define every color: hue, chroma (saturation), and brightness (value). Hue allows us to recognize and differentiate colors—whether it's 'blue,' 'red,' or 'green.' Chroma, or saturation, indicates the purity or vividness of a color compared to a neutral grey of the same value. A color with high saturation contains less grey, contributing to its vibrancy. Finally, brightness or lightness pertains to the degree of brightness or darkness of a color in relation to light and dark. As we navigate the relationship between color and cognitive function, exploring the intricate interplay of these attributes becomes pivotal. How does the intensity of hue impact mental alertness? To what extent does the brightness of a color contribute to sustained focus? In the following sections, we delve into the specific ways in which these attributes, coupled with the evolving understanding of light's effects, shape the design of control rooms for optimal performance and well-being. Navigating the Basics: Understanding Color Temperature in Control Room Design In simpler terms, colors can be grouped into two main categories: cool and warm. This classification is based on the characteristic wavelengths of different colors. Cool colors, like blue, green, and purple, fall into a range with shorter wavelengths, while warm colors—red, orange, and yellow—occupy the spectrum with longer wavelengths, red being the longest perceived by our eyes. These distinctions in color temperature are not just about visual appeal; they have tangible effects on us, whether we realize it or not. While individual factors like gender, age, and culture play a role in how we perceive colors, some colors convey universal meanings. Warm colors, including red, orange, and yellow, can evoke feelings of warmth and comfort, but they might also stir up emotions like anger and frustration. On the other hand, cooler colors like blue and green often signal calmness and competence. Now, the question arises: How can we strategically use these colors when designing a control room to our advantage? In the following sections, we'll explore the practical applications of color temperature in control room design, considering its potential impact on mood, alertness, and overall functionality. Navigating the Tightrope: Balancing Aesthetics and Focus in Mission-Critical Environments Designing a mission-critical environment demands a delicate equilibrium between visual appeal and operational efficiency. The colors selected for the control center must seamlessly integrate into the workflow of operators, acknowledging that colors wield the power to influence mood and actions. In workplace settings, studies reveal that judicious use of specific colors can lead to enhanced happiness, improved productivity, and a reduction in errors. For instance, subtle hues of green, when not overly bright or distracting, have been shown to boost operational efficiency. Operators working in environments adorned with these calming green tones tend to make fewer errors, complete critical thinking tasks more quickly, and exhibit heightened attention to detail. The infusion of green can contribute to an environment that fosters alertness, a crucial factor in mission-critical operations. How Do Colors Affect Productivity in the control room? While neutral tones like beige and light grey maintain their significance in modern workplaces, strategically introducing colors throughout the workspace can redefine a company's internal image. This transformation shifts the perception from a traditional setting to a dynamic and modern workplace that attracts top talent and cultivates a positive company culture. Consider the implications of specific colors in the workplace: Red, the Color of Confidence and... Sleepiness? Traditionally, people often associate red with boldness and confidence. However, it's crucial to exercise caution in its usage. Too much red in a control room environment might overwhelm operators, inducing strong emotions like anger or frustration. Moreover, red has been linked to increased appetite, heart rate, and blood flow. In a mission-critical setting, where operators need to stay vigilant, the last thing desired is an environment that induces sleepiness. Just as newer phone updates offer a 'shift' to reddish hues at night to aid sleep, judicious use of red in workplace design becomes imperative to avoid unintended consequences. In the pursuit of a control room that optimizes focus and minimizes distractions, a nuanced understanding of color psychology becomes paramount. Striking the right balance ensures not only a visually appealing space but also one that enhances operator alertness and performance in high-stakes scenarios. Blue: The Hue of Harmony and Productivity In the realm of office color psychology, blue emerges as a versatile and well-rounded choice. Symbolizing reliability, it has the power to foster intellectual thought. Researchers suggest that incorporating blue into a control room can create a calm and stable environment, enhancing employee productivity and focus. It's an ideal choice for spaces dedicated to collaboration and productivity, such as meeting rooms. Interestingly, while blue is often perceived as a relaxing color, blue light, specifically around the 17,000k color temperature, can invigorate individuals by suppressing the body's production of melatonin, a hormone that regulates our natural sleep-wake cycle. Green: The Color of Balance and Creativity Green, known for its soothing properties, is associated with the balance of mind, body, and emotions. Similar to blue, green is linked with creativity and productivity, making it an excellent choice for office spaces. Incorporating green through plants, furniture, or wall colors can contribute to a harmonious work environment. Individuals working in such settings tend to make fewer errors and accomplish tasks requiring critical thinking in less time than their counterparts in non-green environments. The influence of green extends beyond mere productivity, shaping the way individuals approach problem-solving. Green hues foster a heightened sense of careful consideration, particularly when tackling issues that demand attention to detail. This unique characteristic of green makes it a valuable addition to control room setups, contributing to a heightened state of alertness among operators. White: Clean, Fresh, and Modern White, synonymous with cleanliness and modernity, can visually open up spaces and create a fresh ambiance. Especially appealing in wide open areas, it can be strategically used in meeting areas, lobbies, or collaborative spaces. The key lies in balancing white with other colors to maintain a vibrant and inspiring office environment without creating a liminal space that increases stress unnecessarily. Opting for white-painted walls conveys a sense of simplicity and marks a promising start. However, it's important to exercise caution as excessively bright whites may lead to headaches. Yellow: Encouraging Happiness and Positivity In office color psychology, yellow is a beacon of happiness, positivity, and optimism. Splashes of yellow can boost creativity, motivation, and teamwork. However, moderation is key, as excessive yellow may lead to eyestrain and frustration. Orange: Cheerful, Friendly, and Bold Regarded as lively and amiable, orange introduces a hint of daringness to contemporary office aesthetics. It fosters a sense of energy and creativity, yet, akin to other warm hues, may also be associated with occasional frustration. Infusing bursts of orange or seamlessly blending it with shades like white achieves a striking yet harmonious impact. Symbolizing the changing tones of autumn leaves, orange represents transformation. Choosing orange for your walls can contribute to decision-making, bolster self-confidence, and improve understanding among employees. For workplaces emphasizing communication, incorporating orange into the surroundings can encourage socialization, heighten inspiration, and cultivate a deeper appreciation for the workspace. Purple: Elegance, Wisdom, Creativity, and Tranquility Linked with luxury, wisdom, imagination, and peacefulness, purple brings a sense of opulence and depth to the control room. Incorporating subtle touches of purple can impart these sentiments, fostering a dynamic and enriching atmosphere. While it encourages imagination and enhances creativity, it's advisable to use purple sparingly. To promote originality and inventive thinking among your employees, consider painting select areas in a soothing lavender hue. Black: Signifying Control and Power In the realm of workplace color psychology, black exudes a sense of control and power, often associated with luxury and elegance. However, its light-absorbing nature necessitates a cautious approach. Using black as an accent, complementing other colors, strikes a balance between luxury and comfort. Be advised that using the color black as a background on surfaces where you plan to add text will diminish readability. Check out our custom color options for control consoles Sustema offers multiple choices of textured wood grain and solid colors for the workstation surfaces. Ranging from "oak" style colors to create a more natural look all the way to solid light grey for a more modern design. Worksurfaces are made of high-pressure laminate as it is one of the most durable materials for 24/7 work environments. The edge of the work surface is one of the main touchpoints between 911 operators and the console. It will be used to rest their wrists, forearms, or elbows which is why its design can have a large impact on their comfort at work. Surface edges are available in different models such as urethane, T-Molding, and edge bands with all of their own benefits and advantages. Popular colors are often darker tones such as dark grey, black, and brown. A good way to choose the right color is to use the same color as the base of the console to create a nice contrast with the color of the surface. In the realm of mission-critical environments, where decisions carry weight and operators must remain vigilant, the need for a thoughtful balance between aesthetics and functionality is ever-present. The evolution of color theory, blending artistry with scientific scrutiny, has brought us to a juncture where the practical implications of color psychology are paramount, and the wrong choice can lead to poor performance in the control room. Ready to embark on your journey toward a vibrant and optimized control room? Our team of specialists is here to turn your vision into reality. Contact us today to start the conversation and bring your control room project to life. Together, we'll craft a space that meets your specific requirements for high-stakes decision-making. Sources Color and psychological functioning: a review of theoretical and empirical work Goethe on the Psychology of Color and Emotion Alerting effects of light Environmental Colour Impact upon Human Behaviour: A Review Office color psychology How Color Affects Your Emotions And Why The effects of colour attributes on cognitive performance and intellectual abilities in immersive virtual environments How Color Psychology Impacts Today's Workplace

📢 Exciting News: Join Us at the APCO Canada 2023 Conference and Tradeshow in Calgary! Welcome to the APCO Canada 2023 Conference and Tradeshow in Calgary, Alberta, held at the Calgary Telus Convention Centre! We are thrilled to announce that we'll be presenting as an exhibitor at this remarkable event, uniting the brightest minds in public safety communications from across Canada and beyond. Stop by our booth, No. 305 where we will be showcasing our products and latest innovations for mission-critical environments. This year's conference promises to be an unforgettable experience, with a diverse program designed to keep you in the know about the latest trends, technologies, and best practices in public safety communications. From captivating keynote speakers to insightful educational sessions and valuable networking opportunities, this event offers something for everyone in the field. Here's a glimpse of what you can expect at APCO Canada: Keynote Speakers: Be inspired by thought leaders in the industry who will share their expertise and insights on the future of public safety communications. Educational Sessions: Gain valuable knowledge through engaging panel discussions, hands-on workshops, and informative presentations. Product Demonstrations: Visit our booth to explore a wide range of cutting-edge products and solutions, all aimed at improving the effectiveness and efficiency of your operations. Networking: Connect with fellow professionals, experts, and peers, building valuable relationships that can last a lifetime. Whether you're a seasoned veteran with years of experience or just starting your journey in public safety communications, the APCO Canada 2023 Conference and Tradeshow is the ideal platform to learn, grow, and connect. This event is your opportunity to stay at the forefront of the industry and discover innovative solutions to enhance your operations. We can't wait to see you in Calgary! Make sure to drop by booth 305 to explore our products and services designed to help you excel in your field. Get ready for an extraordinary experience at the APCO Canada 2023 Conference and Tradeshow. We'll see you there! We are on social as well Don't miss out on the latest updates, industry insights, and exclusive behind-the-scenes content! Follow us on social media to stay connected with our team, discover new product launches, and join the conversation with your peers. Be part of our online community, and let's continue the discussion and innovation together. Your support means the world to us, and we can't wait to connect with you on our social platforms!

About the Client The Robotics Mission Control Centre of the Canadian Space Agency (CSA) is located at CSA headquarters in Saint-Hubert, Quebec. The ground team uses this facility to plan, monitor, and control more than half of all Canadarm2 and Dextre operations unfolding aboard the International Space Station (ISS). The Robotics Mission Control Centre is designed to function in the same way as NASA Mission Control in Houston. The CSA's centre features the same: Ability to send commands Ability to receive data from the ISS, Canadarm2, and Dextre Voice communications systems Video communications systems The Project The Robotics Mission Control Center has been operational for many years and at the time the CSA approached Sustema, the facility was going through a system upgrade. Moving from bulky computer systems to lighter and more advanced ones also meant an upgrade of the furniture in which these systems were installed. Furthermore, the previous consoles did not meet ergonomic requirements with operators complaining about the leg space and overall comfort of the control center. These factors created distraction and fatigue issues among operators. Note that CSA operators can work over 8-hour shifts monitoring and controlling multi-million dollar equipment, meaning that designing ergonomic consoles to increase their focus, comfort, and attention was of the utmost importance for Sustema. Another requirement when designing the control room floor layout was the consideration of providing operators with an optimal view of the video wall system to monitor operations. The Solution After a thorough supplier selection process, Sustema was selected by the CSA to design, manufacture, and install the Focus C-200 console at the Robotics Mission Control Center. Sustema was chosen as the preferred supplier due to its ability to design versatile and ergonomic consoles capable of integrating all the technology required to run the CSA operations. The consoles were custom-made to fit the space requirements of the room while giving maximum flexibility to operators to work with multiple monitors simultaneously. The line of sight for the video wall was respected to avoid operator eye fatigue. The Result Sustema designed and manufactured custom Focus C-200 consoles to meet the technical and ergonomic requirements of the Robotics Mission Control Center. The Focus C-200 systems enable operators to work on large worksurfaces and move freely from one station to the other for easy access to data and control systems. Conclusion Sustema's team of control room consultants and industrial designers took into account all the space, ergonomic, and technology requirements of the Robotics Mission Control Center to create a custom console solution. Please contact us if you have any questions regarding our products and services.

The importance of control consoles in public safety answering points (PSAP) A control console is to the dispatcher what a patrol car is for the police officer. And, since every control room is unique, many public safety answering points (PSAP) implement our consoles in different ways to address their needs and requirements. In this article we will explore the three most popular control console models that are operating right now throughout North America, starting from number 3, and making our way to the most popular choice for 911 control consoles. Note that all of our consoles are made from steel. All of the CPU enclosures and framing are made of steel, which means that every hinge, panel, and sliding tray are made of steel as well, making all of them heavy-duty and durable. So, what we are going to be focusing on this article, are the shape and the design features of each of the consoles. Transit S Cockpit Console The third most popular choice for 911 dispatch and call taking is the Transit S Cockpit Console, measuring at an impressive 101 inches by 43 inches, boasts a cutting-edge 120° cockpit design that maximizes operator efficiency and ergonomics. This double-surfaced console incorporates the power of four robust electric actuators, each providing substantial lift capability with a total load capacity exceeding 500 lbs per worksurface. Additionally, it offers the convenience of two CPU storage enclosures, plus an additional large storage space, enhancing its adaptability to accommodate a wealth of IT equipment and easy access to it. The Transit S Cockpit Console is thoughtfully engineered for 24/7 application in public safety answering points, and its width and depth can be tailored to meet your specific requirements, making it a versatile and highly customizable choice for the most demanding PSAP environments. As cable management goes, power and data cables run through electrical raceways that cover the entire wall surfaces of the CPU’s enclosures. To account for the height adjustability issue, the console features a cable chain system that routes the cables from the work surface to the CPU enclosure. Ensuring that the vertical movement of the surface doesn’t cause any cable pulling or interruption. This console’s cable management capabilities are preferred by PSAP operators but also by air traffic control centers looking for a clean and efficient aesthetic, as you can see on our previous project with Aerostar, where the console’s cable management solutions integrated with the raised floor of the room. Linear Transit M The Transit M Linear Console, a key contender among the Transit M Series, has earned its spot as the second most popular choice for 911 dispatcher consoles, thanks to its prowess in mission-critical environments and its exceptional ability to optimize floor space. This console serves as the perfect solution for organizations like CAUCA, keen on maximizing their call center's efficiency while making the most of available real estate. This console has a robust two-tiered design that effortlessly accommodates up to eight monitors (24 inches) across two levels, all powered by the formidable 1200N electric actuators that grant a lift capacity exceeding 500 lbs per worksurface. Mounted ingeniously on a space-saving wall system, the Model M also seamlessly incorporates CPU enclosures on both sides, ensuring smooth integration of vital IT equipment. This adaptability extends to customizable width and depth options, allowing precise tailoring to your operational requirements. Organizations looking to improve their work environment by optimizing the consoles footprint and increasing user comfort can rely on the Linear Transit M’s versatility. This console uses a minimal footprint to allow for future expansion on the control center. The increased comfort for users means moving towards a lighter, neater, and more streamlined 911 dispatch center. Transit M Corner The Transit M Corner Console stands as the paramount choice among public safety answering points, exemplifying excellence in design and functionality. As part of the esteemed Transit M Series, it is purpose-built for the relentless demands of 24/7 applications. This heavy-duty console's prowess is showcased by its remarkable capacity to accommodate up to 10 monitors across two tiers, for peak situational awareness. Powered by 1200N robust electric actuators, each boasting a lift capacity exceeding 500 lbs per worksurface, it ensures seamless adjustability and ergonomic support for operators working long shifts. Mounted on a wall system and equipped with CPU enclosures on both sides, the Model M Corner Console exemplifies adaptability and integration, with a keen focus on supporting intensive IT equipment needs. What truly sets it apart is its customizable nature, allowing you to tailor its dimensions precisely to your operational requirements. The Transit M Corner Console, with its expansive 80x80-inch cockpit design, double surface layout, four actuators, and two wall sections, has become the pinnacle of efficiency and versatility in the realm of public safety answering points, providing a cutting-edge solution that elevates performance and productivity. Are you remodelling your center? We can help. When it comes to choosing the ideal control console for your public safety answering point, the Transit M Series offers a remarkable array of options tailored to meet your specific needs. Whether it's the efficient cable management solutions of the Transit S Cockpit Console, the space-saving design and customization potential of the Linear Transit M, or the unparalleled performance and adaptability of the Transit M Corner Console, these consoles are engineered for the rigorous demands of 24/7 operations. The success stories of organizations like CAUCA and the Mont-Tremblant Emergency Center testify to the transformative impact of these consoles on operational efficiency and operator well-being. If you're ready to explore how these cutting-edge console solutions can elevate your PSAP, we invite you to chat with us today. Our team of experts is here to help you find the perfect console solution to enhance your public safety operations. Let's embark on this journey together and empower your team to perform at its best.

Dispatchers have trouble adapting their workstations to their needs. The software and the furniture used in command centers and the IT equipment lack flexibility in terms of accessibility to adapt to the dispatcher’s needs. Dispatchers must be able to adapt their environment to them, software and hardware. Dispatchers have trouble adapting their workstations to their needs. We asked dispatchers what were the accessibility features (or lack thereof) which most impacted them at work. The solutions implemented in command centers do not take into account the full range of body sizes when designing products or environments, this includes software and hardware. By not providing proper customization capabilities dispatchers have to work around the constraints of their tools, which negatively impacts their focus and therefore their productivity. The software and the furniture used in command centers and the IT equipment lack flexibility in terms of accessibility to adapt to the dispatcher’s needs. When dispatchers lack the capacity to customize their workstations they can suffer from fatigue, stress, burnout, and even work-related injuries like carpal tunnel syndrome. These problems are typical in centers that use not only old equipment that needs to be updated to keep up with the demands of the job, but it is also present in centers with poorly designed tools and equipment, that lack flexibility to adapt. For example, a dispatcher working with a CAD system that becomes unusable whenever they change the display resolutions is not a flexible tool. Another example is when the icons and colors used in critical software cannot be changed to accommodate people who are color blind. A third example is furniture that was designed taking into account people with short height while neglecting the body shape and size of really tall users. This results in control consoles that work fine for some people but are impractical and outright uncomfortable for the rest of the staff. Dispatchers must be able to adapt their environment to them, software and hardware. In an ideal world, control consoles should be pretty ergonomic. Each one could be adjusted in terms of height, with separate work surfaces for monitors, speakers, and keyboards as well as mice, so everyone can set things up to their comfort. When it comes to software each console operator should have their own user on the console so any settings they might have will be saved and allow other staff members to quickly get comfortable at the workstation at the start of their shift. Dispatchers with control consoles that adapt to their needs are bound to suffer less stress and be more productive at work because they don’t have to worry about adjusting their tools every day. With easy to use, customization options like mouse sensitivity, icon colors, display resolutions, light filters, height adjustability, dual worksurfaces, storage options for personal belongings, and even a personal environmental system, supervisors can be at ease knowing their team is comfortable and that morale is high. Also, the IT department can rest assured that by having easy-to-understand customization options, operators will not accidentally cause the system to crash whenever they need to change the display resolution. When designing a control console, remember that body size can vary widely, and using averages alone is not sufficient. It doesn’t matter if your center has 22 consoles or just 5. Imagine for a second that you’ve got a dispatcher who’s 6 foot 2 tall, but all the consoles in the room were designed for a person who’s 5 feet tall, and the software was designed for someone who has perfect 20/20 vision. Instead of using averages alone, it is necessary to deal with ranges of sizes. Percentiles are a way of expressing these ranges, indicating the percentage of people within a population who have a certain body dimension. For example, the 5th percentile female height means that 95% of the female population is taller, and only 5% of the population is the same height or shorter. This allows designers to take into account the full range of body sizes when designing products or environments. How can agencies create a comfortable working environment? Agencies should work much harder to accommodate the vast variety of people that they are trying to hire. The control center should provide dispatchers to perform their jobs in a productive, healthy, and sustainable way. The workstations should be designed to adapt to the user’s needs and not the other way around, this includes the specialized furniture like the control consoles, but also the software with its accessibility features. Are you remodeling your 911 control center? We can help. Our more than 25 years of experience in this field allows us to help 911 centers with their modernization plans. We look forward to future opportunities to help organizations in the public safety industry achieve their goals. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations, by setting a new standard. Follow us on LinkedIn today.

About our client: Quebec City's Police Department The Quebec City Police Department is the second-largest municipal police force in the province, and it serves a population of more than 500,000 inhabitants. A few years ago we first designed and manufactured their 911 Call Center. This article is a retrospective of that project featuring our now classic consoles. About the project: Designing a state-of-the-art 911 Call center The reorganization of the Quebec City police station has allowed the complete relocation of all activities of its 911 call center. The project’s goal was to design and install 27 consoles, equipped with screens and computers, for dispatchers, supervisors and call answering staff. The mandate included the creation of specialized furniture and technical accessories. The project objective was to design modern, state-of-the-art, ergonomic work consoles to ensure optimal workspaces for the emergency department. The consoles had to be modular in order to allow reconfiguration of the space, as well as complying with required ergonomic standards. We completed the entire project in only 12 weeks, including preliminary studies, definition of project direction, equipment transfer, installation, and activation. The work surfaces and keyboards had to mechanically adjust themselves with the help of electric actuators. Some workstations had to host a specialized “Zetron“ console for radio communication and allow the possible storage of a third keyboard for system verification. The solution: Heavy-duty control consoles with electrical height adjustability Three original solutions, each of which includes one or two pairs of actuators, are offered to allow adjustment of the heights of the work surface and keyboard. Depending on taste, the computer‘s exterior casing can be attached below the work surface or to the system’s fixed system. In addition glass or acoustic panels can be added to the structure to enhance the privacy of the user. This functional structure can also carry cabling from one workstation to another. The mobile upper part of the console is connected to the base via articulated arms that support the computer and data cables, ensuring safe vertical movement. The LCD monitors may be permanently installed directly on the work surface, or fixed to a grooved extruded aluminum panel that allows lateral motion. The TRANSIT linear consoles were developed by Sustêma specifically for 911 call centers. The product design is distinguished by the geometry of the work surfaces, the innovative electrical adjustment system, and the success of its aesthetics. This console series has numerous technical advantages related to the accessibility and storage of computers, management of cabling, and installation of LCD monitors. Are you remodeling your 911 control center? We can help. Our more than 25 years of experience in this field allowed us to deliver precisely what the Quebec City Police Department needed to move forward with its modernization plans. We're proud of the work we've done at Quebec City and look forward to future opportunities to help organizations in the public safety industry achieve their goals. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations, by setting a new standard. Follow us on LinkedIn today.