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When designing control rooms, the shape and layout of control consoles play a crucial role in ensuring efficiency, ergonomics, and ease of use. Two popular shapes for control consoles are  linear  and  cockpit . Each shape offers unique advantages and can be implemented with multiple configurations for floor layouts. Let's dive into these shapes and their potential layouts. Linear Control Consoles Linear control consoles offer versatility when planning a new control room. They are typically arranged in a straight line, making them ideal for environments where operators need to monitor multiple screens or systems simultaneously. Suitable for control rooms such as 911 dispatch centers and air traffic command centers, as shown in the images below. The linear shape allows for easy reconfiguration, making it a popular choice for control rooms with plans for expansion. Thanks to its minimal footprint this type of console maximizes the efficiency of the available real estate in any center. Since it can be equipped with a space-saving wall system . This type of console features two worksurfaces to effortlestly accomodate up to 8 monitors across 2 levels. This results in more streamlined 911 dispatch centers. Cockpit Control Console s Cockpit control consoles, on the other hand, are designed to wrap around the operator, creating an immersive and focused workspace. This shape is particularly beneficial in environments where quick access to controls and a high degree of situational awareness are required. By implementing dual worksurfaces it can accommodate up to 10 monitors. The ergonomic design reduces the need for operators to move around, enhancing comfort and efficiency. Additionally, it offers the convenience of two CPU storage enclosures , plus an additional large storage space, enhancing its adaptability to accommodate a wealth of IT equipment and easy access to it. Even though these configurations excel at different aspects, many modern control rooms use a combination of both. For example, a center might use a cluster of linear consoles for its group of call talkers and another group of cockpit consoles for the telecomunicators and supervisors. Layout Configurations Control consoles can be set up in various layouts to optimize space and functionality. Here are some common configurations: Close Pod In a close pod layout, 4 consoles are arranged in a compact square, with the operators facing outwards. With this layout each console serves as a corner for the arrangement. This setup is ideal for small control rooms or areas where space is limited. The close proximity of consoles allows for seamless communication and collaboration among operators, but it also provides each workstation with their distinct space. Open Pod An open pod layout features consoles arranged in an open, accessible manner. This configuration promotes a collaborative environment, making it easier for operators to interact and share information. Open pods are suitable for larger control rooms where multiple operators need to work together and are often grouped based on their tasks. For example, a 911 dispatch center might use this configuration to place dispatchers and call takers from one jurisdiction together, so that it is easy to work together. Open Pod T Configuration The open pod T configuration arranges consoles in a T-shape. It functions in a similar way to the open pod configuration by assigning employees by teams or departments, with designated areas for each group. This layout can be used when there is not enough space to put 4 console together, but it is still required that the operators available are close to each other. Back-to-Back In a back-to-back layout, consoles are placed facing away from each other, creating two distinct workspaces. This configuration is useful in environments where operators need to focus on their tasks without distractions. It also maximizes the use of available space by accommodating more consoles in a given area. This arrangement is prefered by centers with a large staff such as a customer response center, where a semi-open space for collaboration is needed. Request a Free Floor Design ! At Sustema, our consoles are designed with a firm understanding of the rigorous conditions that operators face in the control room environment. Please let us know if you have any questions regarding our product and services by contacting us at 1-800-455-8450 or by email at info@sustema.com.

In a 911 dispatch center, efficiency and comfort are crucial. Dispatch staff often work long hours, so having the right equipment can greatly improve their performance and well-being. To support mission critical operations, dispatch centers need heavy duty accessories. But no 2 dispatch centers are the same. Meaning that there is no standard because every application is different. So each center should consider its needs and requirements when looking for monitor arms. Below are some highlights key factors to consider when selecting monitor arms suitable for such demanding environments Material Quality When choosing monitor arms for a 911 dispatch, materials are the first thing to assess. Monitor arms designed for continuous use must be sturdy and durable. Common materials include aluminum, steel, and high-quality plastics. Aluminum is lightweight yet robust and resistant to corrosion, making it ideal for busy dispatch centers. For example, an aluminum is versatile. Steel, although heavier, offers additional stability and durability, ensuring that even large monitors are securely held in place. Selecting monitor arms with powder-coated finishes is recommended as it increases resistance to scratches and rust. If your dispatch center experiences high humidity, choosing materials that protect against moisture can extend the life of your equipment. Humanscale and Novus monitor arms, respectively. Adjustability Adjustability is a critical feature in monitor arms. Look for arms that provide swivel, tilt, and height adjustments. This flexibility allows dispatch workers to customize their monitor positions for the best viewing angles. For instance, a monitor arm that tilts up to 90 degrees can help reduce neck strain, leading to improved comfort and productivity during long shifts. Novus monitor arm mounted on our dispatch console. VESA Compatibility Make sure the monitor arm supports the VESA mounting standards of your monitors. Most monitors today meet VESA standards, simplifying installation and ensuring a secure fit. Monitors that do not have uniform mounting holes could lead to unsafe setups, which is particularly important in high-stakes environments. Additionally, some monitor arms manufacturers also offer a mount cover for a more aesthetic look. Humanscale's monitor arms include a Plate Cover for the VESA mount to match the finish of the monitors. Stability Stability is essential, especially in workspaces where monitors might be frequently bumped. Quality monitor arms often feature weighted bases and locking mechanisms to prevent accidental movements. A stable monitor arm can reduce the risk of injury and damage, creating a safer working environment. Monitor arms attached to a linear console . Attachment to the Worksurface The method of attaching the monitor arm to the workstation can greatly influence its usability. Clamp Mounts Clamp mounts are popular due to their easy installation options. They attach to the desk edge without requiring any drilling, which is beneficial in a 911 dispatch center where flexible workspace configurations are often needed. Grommet Mounts Grommet mounts involve drilling a hole in the worksurface for a secure fit. This setup is ideal for heavier monitors or locations prone to vibrations. For example, if a monitor weighs 30 pounds, using a grommet mount can help stabilize it and prevent wobbling during busy operations. Wall Mounts While wall mounts can save desk space and create a neat appearance, they require careful thought regarding monitor heights and accessibility. Cable Management An important yet often overlooked aspect of monitor arms is cable management. Effective cable management can make a workspace look neat and organized. This is especially important in a fast-paced dispatch center where accessibility and clutter reduction are key. Look for monitor arms with built-in cable channels or clips to keep power and data cables neatly arranged. This feature not only enhances aesthetics but also minimizes the risk of tripping hazards, helping prevent accidents in a critical work environment. Weight Capacity Weight capacity is another vital consideration for monitor arms in dispatch centers. Dispatch centers typically use heavier monitors, so it is essential to check the manufacturer's specifications. Reliable monitor arms can usually support 10 to 40 pounds. Below you can see the Humanscale and Novus monitor arms, respectively attached to our heavy duty dispatch consoles. We can help you build a new control room. Choosing the right monitor arm for a 911 dispatch center impacts efficiency, comfort, and safety. By focusing on material quality, key features such as adjustability and stability, attachment methods, cable management solutions, and weight capacity, managers can equip their teams with the best possible tools. We can help you build a control room solution that adapts to your needs and requirements, get in touch now . Remember, 5 hours of planning can save you 500 hours of work.

911 dispatcher working at a Sustema console When you think of first responders, images of firefighters, police officers, and paramedics often come to mind. However, there's a group of unsung heroes who play a crucial role in emergency response: they are called 911 dispatchers, or sometimes refered to as telecommunicators. These public safety professionals are the calm voices on the other end of the line, providing vital assistance and coordination emergency services during some of the most critical moments in people's lives. If you’re thinking about becoming a 911 dispatcher and want to know why people do it, these are some of the reasons why people choose to become telecommunicators. Have An Impact In People’s Lives As a 911 dispatcher, you have the unique opportunity to have an impact in people's lives every single day. Whether it's guiding someone through CPR, dispatching emergency services to a scene, or simply providing a reassuring voice to someone in distress, your actions can have a profound impact. The sense of fulfillment that comes from knowing you've helped save lives and provided support during emergencies is unparalleled. “Every call we take is an opportunity to make a difference in someone’s life.” 911 dispatcher working at a Sustema console, Transit series. Staying Calm Under Pressure In the midst of chaos, 911 dispatchers are the calm and composed voices that help bring order. This role requires a special kind of resilience and the ability to stay focused under pressure. Providing clear instructions can be the difference between life and death. You have to be good at critical thinking and multitasking. “Your calm voice is someone’s lifeline.” 911 dispatcher working through an emergency call. Continuous Learning and Growth The nature of emergency situations means that no two days are the same for a 911 dispatcher. This constant variety keeps the job exciting and ensures that dispatchers are always learning and growing. From handling medical emergencies to coordinating responses to natural disasters, the skills and knowledge gained in this role are invaluable and can lead to personal and professional growth. 911 supervisor assisting telecommunicator working on a Sustema console, Transit Series. Building Community Connections 911 dispatchers are often the first point of contact for people in their most vulnerable moments. This role fosters a deep sense of community and connection, as dispatchers provide a lifeline to those in need. The gratitude and appreciation from the community can be incredibly rewarding, reinforcing the importance of the work dispatchers do. “Dispatchers are the unsung heroes, working behind the scenes to ensure the safety of our communities.” 911 dispatcher sitting in front of her workstation, a Sustema console. While the path to becoming a 911 dispatcher is demanding and requires significant training and resilience, the rewards are immense. As one experienced dispatcher advises to a 15 year old who is considering it as a future career: “It is a very demanding job, but once you get through training it is very rewarding. You will meet amazing people as well as terrible people. Best of luck to you and take the time to decide considering you’re very young.” This sentiment captures the essence of the profession, it is a challenging journey, but one that offers profound fulfillment and the opportunity to make a real difference in people's lives. If you have the dedication and passion for helping others, a career in 911 dispatch can be incredibly rewarding. To learn more about the job, visit the US bureau of labour statistics page on Public Safety Telecommunicators . For the Canada, you can visit the government's page for labor market information. For further resources, also visit NENA and APCO websites respectively, the two largest organizations of public safety communications professionals.